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Apple deleting mentions of Consumer Reports' iPhone 4 piece on forums, can't delete your thoughts
...or can they? In case Apple has somehow managed to perfect the art of selective disremembrance across a wide population, here's a refresher: Consumer Reports has thrown down the gauntlet, stating that it "can't recommend" the iPhone 4 until the antenna issues are fixed, issues that its labs and ours have verified quite substantially. Apple apparently isn't happy about that, and has taken to deleting threads about the Consumer Reports article from its support forums. Now, Apple deleting threads from its support forums is nothing new; outside of "regular" moderation, the company routinely deletes discussion of hardware flaws that it's not ready to 'fess up to, or just generally negative lines of thought about its products. Good thing the internet's a big place, and if Apple's not going to admit the antenna issue, there are plenty of ways to gripe about it. Feel free to express yourself in the comments below, for instance!
Apple drops Consumer Reports/iPhone 4 threads down memory hole [updated]
Update 3pm Tuesday:Wired's Epicenter blog points to at least two threads referencing the CR story that have been left intact. Perhaps an overzealous forum manager has now reined in the urge? If you were looking for a message thread on Apple's support forums pointing to Consumer Reports' article 'not recommending' the iPhone 4, it's not there any more. Apple's support forum moderators deleted the thread. Bing cached it. If it happened once, maybe you'd say it was a glitch. But what if it happened twice? Three times? Four times, five, six? Sadly, this isn't the first time we've heard about Apple deleting discussion board threads on topics which are unflattering to Apple's products. It's closer to the fiftieth time. In fact, we've heard so many reports about this happening that it seems safe to call this standard operating procedure for Apple's discussion boards. That's not to say that there are no negative threads on the discussion boards, but the ones that are there are the ones that Apple's moderators have decided to leave active. It's hard to imagine what Apple hopes to gain by doing this. Instead of having one negative news story, now we have two: not only did Consumer Reports come out and say they don't recommend the iPhone 4, but now Apple seems to be trying to prevent people from talking about it on their support board. Want some overwrought comparisons to Orwell's 1984? Apple seems to be begging for it. Thanks to reader Paul Richards for pointing this out.
Consumer Reports confirms iPhone 4 antenna problems -- and so do we
Although there's never been any question that there's something going on with the iPhone 4's fancy new antenna system, we really haven't seen any rigorous testing confirming that the issue is real, severe, and affects every phone. That just changed: Consumer Reports tested three iPhone 4s and several other AT&T phones in their RF isolation chamber that simulates varying levels of signal from every carrier, and found that the iPhone 4 was the only handset to suffer signal-loss issues. What's more, CR directly says that its findings call Apple's explanation of a miscalculated signal meter into question since the tests "indicate that AT&T's network might not be the primary suspect." CR found that simply putting duct tape over the bottom-left corner is enough to alleviate the issue -- we're guessing that's Jony Ive's worst nightmare -- and says that while the iPhone 4 has the "sharpest display and best video camera" of any phone it's tested, it simply can't recommend the device until Apple comes up with a permanent and free fix to the antenna problem. Ouch.Of course, we couldn't sit around waiting for someone else to test the iPhone 4 in a more controlled way, so we actually asked our good friend Erica Sadun from TUAW to write us a bespoke signal strength app for iOS 4. Obviously we couldn't submit it to the App Store, but we've been running it on all of our phones here at Engadget and we can independently confirm Consumer Reports' finding that there's a serious signal attenuation issue with the iPhone 4's antenna -- every phone we've tested displays dropped signal when held with the bottom left corner covered. Now, what we don't know is whether that signal attenuation consistently affects call quality and data rates, which we suspect is more directly related to the network in the area; some of our iPhone 4s drop calls and experience low data rates with alarming frequency, while others -- like our review unit -- have almost never dropped a call and have had no data problems. However, now that we've confirmed and clarified that the antenna issue affects every iPhone 4, we can take on the next step, which is sorting out exactly when and where the issue is most severe. Either that, or Apple can do something to actually fix the issue -- we'll just have to wait and see. For now, check our app in action after the break.Update: To clarify, "here at Engadget" is a virtual location -- our iPhone 4s are actually located across the country in San Francisco, Chicago, and New York, and we saw the app respond that way regardless of location. Dropped calls and other effects weren't as consistent, however, and we're still testing to sort out when the effects of the antenna issue are the most severe.
Consumer Reports now 'can't recommend' the iPhone 4
After a recent positive blog post stating that the iPhone 4 reception issues were not something that should prevent someone from buying the new iPhone, the nationwide testing firm has now changed its mind and given a thumbs down to Apple's latest efforts. In lab tests, Consumer Reports says the signal "can significantly degrade to cause you to lose your connection altogether if you're in an area with a weak signal." Three iPhone 4s were tested in an RF isolation chamber, and while the signal fell out on the new iPhone, CR didn't see the same issues on an iPhone 3GS or a Palm Pre. The tests also showed that putting some duct tape (of course!!) on the lower left portion of the iPhone antenna strip helps a great deal, and they speculate a case would do the trick as well. The testing firm adds that the iPhone 4 scored at the top of the list in every other feature, so the reception issue is a deal-killer for the firm. CR says that Apple will have to provide "a permanent -- and free fix" before it recommends the iPhone 4.
Consumer Reports discovers iPad charging issues
Consumer Reports has discovered that thus far, iPads can not be recharged using the USB ports on any non-Apple computer. The places where the iPad did charge, in their tests, included an iMac and a MacBook Pro. The iPad would not charge using any USB ports on several Windows machines, nor through the USB port on an Apple wired keyboard connected to the iMac. They're not the only ones to notice it. Our own Steve Sande just noticed that his iPad, which is linked to a USB hub connected to his iMac, is not charging through the hub. Apple's tech note for iPad charging covers some of these contingencies. Apple Tech Support told Consumer Reports that the iPad was designed to be powered using the wall charger. Dave Caolo also was informed by Apple retail staff that using the iPad charger to charge your iPhone is not recommended. If you don't have a Mac, for now you're better off using the wall charger to power the device. Have you found other places where the iPad is not charging? Talk about it in the comments, or click through and let Consumer Reports know as well.
First 3D showdown pits Samsung vs Panasonic
Both Samsung and Panasonic started selling 3DTVs with great fanfare this week, but only Consumer Reports bought both and started testing them head to head. This is hardly a full review, but initial impressions seem to confirm what we saw at CES which is that Panasonic's 3D has the edge. To be more specific "in the 3D mode, its (Panasonic's 50-inch VT-20 series) lack of crosstalk and great black levels really made three-dimensional images pop." Of course some will always prefer LCD over plasma, but the initial reviews seem to indicate that plasma's great contrast and super fast response time go a long way in delivering a great 3D experience.
Apple tops Consumer Reports' tech support survey, second place not even close
On Wednesday, Consumer Reports published the results of its latest tech support survey. Apple was on top for both laptops and desktops, well ahead of the company in second place. Consumer Reports asked 7,000 subscribers about their satisfaction with their computer companies across categories like problem solved, phone waits, phone staff and online support. Each answer was issued a point value, with a maximum of 100 points. Among laptops, Apple scored 86 points. The second place finisher, Lenovo, accumulated up 63 points, for an impressive margin of 23 points. The rest of the leader board includes Toshiba (60 points), Dell (56 points), HP/Compaq (53 points), and Acer/Gateway/eMachines (39 points). Apple scored even better with desktops, racking up 87 total points and leading the field in all categories. Here the 2nd place competitor was Dell which scored 55 points among the participants, a full 32 points behind. Of course, fanboys like you and me are convinced of Apple quality. Now we have some good 'ol empirical data to toss at our PC-thumping friends and relatives. [h/t to cnet & Jim Dalrymple]
AT&T ranked last in cellphone service survey
There's bad news for AT&T in a recent customer satisfaction poll. Consumer Reports asked 50,000 readers across 26 U.S. cities to rank cell service providers on a variety of scales. Verizon came out ahead in 19 of the 26 cities. AT&T was dead last. Dropped calls and voice service were among the chief complaints, and that's no surprise to us. We've heard the frustration of fewer bars in more places and experienced it ourselves. But here's the interesting part. Despite the dissatisfaction with AT&T, 98% of respondents said they'd buy another iPhone. It would seem that the overall experience is good enough to eclipse the gaping hole in what should be the device's main function: making and receiving calls. Last summer, I spent a week in the middle-of-nowhere, Pennsylvania. Everyone's Verizon-powered phone worked perfectly while my iPhone had gone deaf and dumb. Frustrating for me, and bad PR for my relatives. If the iPhone does go non-exclusive in the US, I'll be the first in line to switch. When reached for comment, AT&T had this to say: "We appreciate and value all customer feedback. We learn from it and it helps us serve our customers better. Without question the surest indication of customer satisfaction is churn, or turnover. For the last quarter, our postpaid churn was just 1.17 percent."
Consumer Reports still hearts Macs
Consumer Reports continues to shower praise on all things Apple it seems. In a report in the June issue, the Magazine says Apple won the top three places in the 13 inch laptop derby. The unibody MacBook was in first place, followed by the MacBook Air, with the white plastic MacBook in a solid third place.CR also named the 15-inch MacBook Pro as top laptop in the 14- to 16-inch group, and the 17-inch MacBook Pro walked off with the honors in the 17- to 18-inch category. The HP Pavilion publicized in the first Laptop Hunters ad from Microsoft came in 4th in the category behind Dell and Lenovo laptops. The Sony VAIO FW370 that was the star of the 3rd Microsoft ad came in 5th in the 14- to 16-inch category.Apple also took the honors for best in tech support.This won't bring smiles to the folks in Redmond, who are going all out to convince people that Apple computers are not a good value. It should be noted that none of the Apple laptops were rated a best buy, but they all scored the highest in each category and were recommended by the magazine. Of course Apple has repeatedly said they are not trying to win on price, but on quality, and Consumer Reports seems to accept that as the case.I generally don't put a lot of stock in CR for some of its testing, but these high ratings for Apple laptops are just one of a continuing chorus of approval from the press and generally happy Mac owners.
Verdict on Consumer Reports iPhone app: Helpful but incomplete
I enjoy Consumer Reports magazine, even though sometimes the camera and electronics reviews drive me crazy. The ratings seem sometimes arbitrary, and don't always take what I think are the 'right' features into account and don't weigh those features the same way I would. Nevertheless, I find their reviews useful and another data point to throw in when I'm about to make a purchase.Some months, ago, Consumer Reports launched an iPhone/ iPod touch app, and updated it again recently. The app, appropriately called Consumer Reports, [App Store link] is free, and has a lot of interesting info, but you don't really get links to the wealth of data back at the magazine. Even if you are a subscriber, you can't log in from the app and see magazine content.You do get a lot of worthwhile news about consumer products, leaning heavily toward Electronics, Cars and products or services for the Home. You also get videos that are sometimes interesting, sometimes bizarre. I didn't make it all the way through the toilet paper tests.There is some up to date reporting on topics of interest to consumers, like retailer bankruptcies, and what I would call 'tip' articles, like how to shoot a panoramic photo or tips on buying a Netbook. There is a bit of Mac coverage, most recently a test to see if the MacBook Pro really lasted for 8 hours running on batteries. It didn't in the CR test.Strangely, the app doesn't have any kind of search function, so if you are looking for just news about Mac laptops, for example, you're out of luck.I still find the app full of beneficial news, and I give it a browse a couple of times a week. I wonder how Consumer Reports would rate this app? 'Recommended', 'predicted reliability good', but 'could be much better with a few changes'. On the app store users gave it an average rating of 2 stars out of 5. A bit harsh, perhaps. It's generally downgraded because there is no access to the magazine content. Also interesting is that CR has not been a great fan of the iPhone, complaining, for example, about call quality when it first came out, but they did feel compelled to do this iPhone app. Funny old world.Here are some screen captures: %Gallery-49999%
Samsung BlackJack II tops Consumer Reports' list of best smartphones
Sometimes it's the unsung workhorses that deserve the lion's share of the praise, and that might just be the case with the aging Samsung BlackJack II -- a phone that you probably wouldn't expect to top Consumer Reports' January 2009 ratings of popular smartphones. Sure, it may not be the shiniest device on the market these days, but you've got to admit it's just about as functional as you'd ever need a business-class handset to be with GPS, HSDPA, and WinMo 6.1, which gladly sucks up Exchange accounts until you're blue in the face. When you factor in the fact that it runs just $80 these days on an AT&T contract in a choice of four colors... okay, yeah, we can kinda see it. The iPhone 3G and T-Mobile G1 don't play second fiddle terribly often these days (they were way down in the middle of the Consumer Reports pack in this testing cycle, in fact), so let's just let this old dog have one more moment in the spotlight, shall we?
Consumer Reports tests the Sony XEL-1 OLED TV
Whether you love 'em, hate 'em or qualify 'em with statements like "great for vacuum cleaners; not so much for HDTVs," you've got to respect that fact that Consumer Reports buys all the goodies it tests. Especially when the item in question is a $2500 Sony XEL-1 OLED TV. Overall, we came to the same conclusion as they did: incredible tech appeal, great picture quality, poor input options and "are you kidding me" size-to-dollar ratio. We'll even overlook the fact that the 960x540 pixels isn't truly HD, because at 11-inches it just doesn't matter. Credit to this little tech jewel for eliciting some verbiage that we don't recall ever seeing before from CR -- "... top of your list-provided, of course, that money is no object." Somehow, we don't picture that "money is no object" crowd flipping through the pages of CR.
Shocker: people loathe cellphone carriers
We know, we know, it may be difficult to understand how companies that lock you in the moment you decide on a phone / plan -- only to be about as helpful as a bottomless bucket the moment turmoil arises -- could be hated. Nevertheless, we can't say we're shocked at all to hear that cellphone providers are among the least liked in all of the service industries. In a recent report released by the Consumer Reports National Research Center, it was found that "fewer than half of respondents were completely or very satisfied with their cellphone service," and sadly, that's hardly different than in years past. Among the biggest gripes were high prices and mandatory contract extensions, and while pro-rated ETFs are fine and dandy, there's still a few less notable carriers that haven't swallowed that pill just yet. As for internal rankings, Verizon and Alltel each scored higher than the rest, and Sprint was found bringing up the rear.[Via Wired]Read - InformationWeekRead - NYDailyNews
Consumer Reports' take on HD DVD / Blu-ray players: it's a tie
We've taken a look at a number of Consumer Reports' views in the past, but the latest critiques give format fanboys (hardly) any ammunition to use against their respective rivals. Reportedly, CR evaluated Pioneer's DBP-94HD and Toshiba's HD-XA2, and while we were anxious to see which unit "proved" superior, the fact is that both units garnered an impressive 91-percent rating. Granted, the publication did review a total of nine high-definition players from each camp, but the general feeling was that all of them provided "excellent HD picture quality with high-def discs." In the end, we were told that both sides had their pros and cons; for Blu-ray, it's the wider array of players from various manufacturers, while HD DVD maintains the lead on price. Truth be told, we're not terribly shocked to see both camps getting a fair amount of praise, and while we know there's lots of you out there holding out for one to win the proverbial race, it sounds like we could be waiting a bit longer for the finish line to be crossed.[Image courtesy of ConsumerReports]
Bargain HDTV shopping this holiday season
Despite what we say, many people wait till the holiday season to buy and HDTV -- more specifically Black Friday. There are a few strategies that work, and Consumer Reports' Electronics Blog has a couple of pointers for this holiday season. While the theme to finding a bargain seems to 720p, they really seem to believe Plasmas might offer the better bargain. In fact, DisplaySearch believes you'll be able to find a 42-inch 720p Plasma for as low as $599 on Black Friday, which seems pretty crazy. This is not to say that there won't be any great deals on LCD TVs, but just like that normal debate goes, it's really about size since there aren't many Plasmas under 42-inches. No matter what you end up picking up, you can rest assured that although you missed another entire year of HD, you most certainly saved yourself some money.
Panasonic's TH-50PZ700U plasma becomes 'best ever tested'
While we've seen Consumer Reports take a gander at a number of HDTVs before, it's been a tick (or maybe "forever" is more fitting) since it's seen "the best flat screen ever tested." Believe it or not, Panasonic's 50-inch TH-50PZ700U plasma was actually the recipient of such sensational praise, and such luxuries as the 1080p resolution (oooh) and its ability to "reproduce the finest details, rich vibrant colors and deep blacks" (aaah) apparently set it way ahead of the pack. Additionally, the screen was so impressive that reviewers actually stated that it "lent an almost three-dimensional look to images," which we figured was only possible with a pair of truly gaudy glasses. Welp, guess we all know which HDTV you're getting next, eh?
Consumer Reports tackles the transition
A big part of a successful transition to digital TV is educating the average TV viewer; and while we do our best to help out the enthusiast, the burden to inform the rest of America falls on newspapers, and magazines like Consumer Reports. In their attempt to let people know the facts, we'd say they did a pretty good job, -- much better than some of their other HD articles -- but we wished they'd mentioned the benefits at the beginning instead of the end; after all just about everyone is getting an upgrade.
Earth to consumers: extended warranties are a bad deal
It's no secret that you and your loved ones will probably drop some serious coin this holiday season (Black Friday in particular, we're sure), and while future repair costs may cross your mind, Consumer Reports recommends that you brush off that extended warranty those big box retailers will be shoving in your cart. Stores like Best Buy typically don't garner massive profits from just selling the snazzy new LCD or LCoS televisions, but "around 50 percent" of the extended warranty's pricetag goes straight to their pocket, and rarely do consumers need the coverage until after it's up. Studies have shown that most major breakdowns occur after the warranty period expires, and that in most cases, the repairs cost "about the same" anyway. Two potential exceptions were RPTVs and laptops Apple computers. The report stated that RPTVs have erroneously high repair bills and can be difficult to ship / move when the time comes for fixin', and since Apple's machines only come with "90 days of phone support," it was recommended that you pick up that AppleCare box with your purchase. Notably, studies found that notebook damage didn't occur nearly as much as generally believed, especially during the first year or three when the warranty was in effect. Nevertheless, it's estimated that non-savvy consumers will drop a combined $1.6 billion on fruitless warranties this year, so just be sure you're not one of 'em, cool?
