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Verizon sends $25 million settlement to FCC, credits customers $52.8 million for wrongful data fees
Did we say Verizon would dole out $90 million in credits? It seems we spoke too soon, because the US Government is taking its cut of the carrier's apology after charging for data that customers didn't actually use. Verizon says it's settled with the FCC for $25 million and will cut a check to the US Treasury, and put the remaining $52.8 million towards the bills of 15 million affected customers in the form of $2 to $6 credits each. Verizon's not taking any blame in the matter, mind you, as it says the original data charges were "inadvertent" and caused by software pre-loaded on some phones. Yet another reason to ditch the bloatware, we suppose. PR after the break.
Redemption credit card puts points toward purchases, is destined to frustrate
Look up. That credit card right there is a brilliant concept that'll likely cause quite a few headaches in practice. Dynamics, which makes its ends by coming up with new ways to get the general populace into more debt, has just made public its Redemption payment device -- a newfangled card with a few LEDs, selectors and the ability to let users put their earned points toward any given purchase. The idea goes a little something like this: you roll up to the Old Navy checkout counter, remember that you have 4,300 points logged, and decide that you'd like to cash 'em in towards the purchase of your new threads. You tap the "Request Rewards" side of your card, swipe it and watch as your points balance and total monies owed dwindles. Currently, Citi is trialing these with a small group of consumers, with a larger US trial expected to get going next month. There's no mention of how the LEDs stay lit (or how the battery stays charged), nor any indication of how long these selector buttons will hold up over time. We also have no idea how you'll be able to easily check your point balance or split payments between points and dollars, but hey, at least there's a beautiful opportunity here for an accompanying mobile app. %Gallery-104451%
SouthPeak gets $10 million loan while losing biggest moneymaker
Outside of looming legal battles and down year-over-year revenues, SouthPeak recently received a $10 million "asset-based line of credit" that extends until February 28, 2012, reports IndustryGamers, effectively replacing an $8 million line of credit previously secured. We're not quite sure what debtors will have to take from SouthPeak should the publisher not be able to repay the $10 million, though, as Majesco Entertainment apparently scooped up SP's biggest franchise in mid June, My Baby. For what it's worth, SouthPeak chairman Terry Phillips said of the credit, "Securing this additional credit provides us with greater financial flexibility and presents a clear message to our investors that we are confident of our business prospects and growth opportunities over the near- and long-term." Here's hoping that Two Worlds 2 and Battle vs. Chess are enough to help the company get its feet back on the ground in the coming year.
Why Apple has a split personality when it comes to keeping iPhone owners happy
After shelling out top dollar, the customers felt betrayed and angry. The shine on the company's new flagship product was tarnished. The remedy wasn't cheap... and the CEO stepped up and spoke to those irate early adopters. "We want to do the right thing for our valued customers. We apologize for disappointing some of you, and we are doing our best to live up to your high expectations of us," he said, responding quickly after the first complaints came in. Within a few weeks, the PR hiccup was calmed, and the new product went on to glory and success. Looking back on that experience is illuminating. With the rapid response, the willingness to pay for customer happiness, and the frank handling of the situation, it's a bit surprising to be in the midst of the current stressfest and see how things have deteriorated. Where's the corporate responsibility and the can-do attitude of 2007 when we need it? Let's take a look at how the two scenarios diverge, and why Apple didn't -- or couldn't -- step up to the plate now like it did then.
Visa and DeviceFidelity working to bring mobile payment functionality to iPhone
This ain't the first rodeo for Visa and DeviceFidelity, and if we had to guess, we suspect it won't be the last. Just a few short months after teaming up to bring contactless payments to any mobile with a microSD slot, the two are at it again -- this time aiming for the oh-so-tantalizing iPhone market. Reportedly, the tandem is toiling away in an effort to concoct a protective iPhone shell with a secure memory card that hosts Vista's contactless payment app, payWave. As it stands, the product would only function on the iPhone 3G and iPhone 3GS, leaving upcoming iPhone 4G / HD / Barhopper buyers out in the cold. As with any other payWave-enabled handset, this would allow users to simply tap and go when checking out, a process that our pals over in Japan have had down for centuries now. If all goes well, market trials of the payment-enabled iPhone are set to begin this summer, or approximately six months too late for anyone to seriously care.
Sprint now offering $100 service credit to Pre buyers who port a number
We were expecting a Pre price cut today, but it looks like Sprint has slightly different plans -- instead of lowering the outright price of the handset, the carrier is offering new Pre customers a $100 service credit if they port a number from a different carrier. Yeah, that's a little odd -- especially since the credit is spread out over three months, instead of applied all in one go. We're guessing Sprint and Palm are just trying to lure new sales without having to openly cut prices on the Pre and undo its "premium" image, but as far as psychological marketing tricks go, parceling out a discount over 12 weeks might be the least effective one we can think of -- we're pretty sure most people would rather take a $100 price cut at the top end of the deal. Still, the end result is that the Pre is now $100 cheaper for switchers -- anyone running out to buy one? [Via Everything Pre]
'Ghostbusters' credits neglect artist crucial to game's style, dev responds
The artist who helped inspire the graphic style of the Wii and PS2 versions of Ghostbusters is angry for being omitted from the game's credits. According to a blog post by artist Dan Schoening, Sony and Sierra -- the original publisher of the game before it was picked up by Atari, following the Activision/Blizzard merger -- "100% guaranteed" he would be credited for his help in shaping the final look of the two versions of the recently released title. "For a game that in many ways is heavily influenced by my work, is it too much to ask for some acknowledgment?," Schoening wrote over the weekend.Yesterday, Red Fly Studio (the team behind the Wii/PS2 versions) CEO Dan Borth defended his company's position to Kombo. According to Borth, many people responsible for the game were omitted for the simple reason that there wasn't enough room. "After Sony, Vivendi, Atari all got their credits we had few spaces for ourselves and the others who worked on the games with us -- Zen Studios, War Drum studios, etc," Borth said. "Many people didn't make it and they worked many, many more hours on this game than Mr. Dan I can assure you. Does that make it right? No it doesn't. That's just how it played out.Borth admits that Schoening's name was omitted, but is adamant that it was not done intentionally. While not having "space" for the artist's credit is one of the saddest attempts at an excuse we've ever heard, Borth apologized to Schoening for the omission and thanked him for his work on the dev's official blog.[Via TrueGameHeadz. Image credit: Dan Schoening]
3G S sales expectations shift higher, Apple offers $30 credit for activation issues
It's Father's Day here in the USA, UK and Canada (best wishes to all the Mac daddies out there!), and if the tea-leaf-reading over the iPhone 3G S launch is accurate, it looks like quite a few of those dads may have gotten a shiny new phone as a gift from the spouse and kids. Which would have been really thoughtful and unexpected. If I had gotten one. Anyway. The pre-launch expectation from analyst Gene Munster was for a comparatively modest 500K units sold over the weekend vs. the 3G million-phone launch, but now his firm has suggested that may have been a conservative number, as noted by AppleInsider. Between AT&T's citing of 'hundreds of thousands' of pre-orders for the phone, and O2 announcing that first-day sales for the 3G S blew past the totals for the 3G last year, it's possible that the 3G S could creep up towards that million-phone number and blockbuster territory. Despite (or perhaps due to) the brisk sales pace, AT&T's activation infrastructure did not seem to be ready for the influx of account changes; this is a familiar situation, as last year's 3G launch triggered similar delays. Many new buyers (including our own Steve Sande) were faced with activation delays between two hours and two days. In recognition of the aggravation and inconvenience, Apple has begun emailing affected users with the offer of a $30 iTunes credit to be delivered Monday morning, according to Everything iCafe. If you got a credit email, please let us know.
Breakfast topic: Forgive and forget?
Wrath has been out for about a month now. We were excited about the game, but boy were we angry. We had restarts, extended maintenance, server queues, and whole host of other anomalies. Blizzard's solution was to address as many issues as they could and give us each three days of credit. There are still problems with random disconnects, server lag, and some other bugs. There's still work to be done, but it's getting better.The one thing that I'm still very frustrated with is the evade issue. This seems to happen to me far more frequently than it did pre-Wrath. I hate it when a mob resets just as it would die, particularly when it's an elite. It always reminds me of Jester diving below the hard deck. I have nothing to do but try to kill the mob again or move on to another one that's (hopefully) not evading.Over all though, I'm happy with Wrath of the Lich King. There are some dreadful quests, but some awesome ones as well. A lot of things are reused, but many are new as well. I'm over being mad and back to enjoying the game. But Blizz, if you're reading: please stop the mobs from bugging out and going home.Now readers, it's your turn: Do you forgive Blizzard yet? What will it take to make you happy with WoW?
3 day credit for NA, EU customers
When patch 3.0.2 hit, we had a very long maintenance, shading towards 24 hours for some realms. And since then we haven't always had the best of realm stability; I know my own realm has had plenty of restarts, downed instance servers, and lag spikes in the past few weeks. It would have made raiding pretty hard if they hadn't nerfed the pants off it.Blizzard knows about the realm problems as well as anybody, and as is their tendency, they're compensating for it by giving us all playtime credits. This time it's a full three days, for anyone with an active account on US, Oceanic, Latin American, European, and Russian realms (so basically everyone except Asia; the Asian realms have a different payment structure). That's one thing I really like about Blizzard. They may mess up, but at least they try to fix it. Now can I have a Squashling, please?
The price of a game time refund
Is it just me or has it been a long time since Blizzard passed out some free game time? Reader Jim T. emailed me about a conversation he recently had with Blizzard's customer service -- he was disappointed with the lag, the queues, and the downtime on his server lately, and checking in about how he might get a refund or credit. The customer rep told him that while they didn't give out individual credit, they occasionally do give out game-wide credit for downtime mistakes.Which is true -- Blizzard will occasionally give out a free day to folks affected by major unexpected downtime or server issues. But while they used to do it fairly often, by my recollection, they seem much less inclined to pull the trigger on a refund lately. On the one hand, sure, Blizzard does a better job than they used to -- last Tuesday's maintenance lasted quite a while, but it wasn't anything compared to the days the servers used to be offline a few years ago. On the other hand, though, there's no question players are being affected -- by queues, by problems logging in, and by lag on the instance servers and elsewhere.Of course, we have no idea if Blizzard has an actual rule for when they give out free gametime and when they don't -- at this point, the criteria for giving players a refund happens to be "when they feel like it." Which is all right, we guess -- it's their company, of course. But it does seem like the criteria has changed -- we used to get refunds all the time, and even with all the problems lately, Blizzard hasn't decided to give customers any game time back.
IGDA calls Mythic 'disrespectful' for not crediting all Warhammer devs
In a turn of events that doesn't really surprise us given its source, IDGA chairperson Jen MacLean has said in the group's recent newsletter that Mythic's choice to not credit all those who worked on Warhammer Online is, "disrespectful of the effort of the game developers who worked on the game, and misleads both consumers and game industry peers," While the choice doesn't particularly sit well with us either, the IDGA is taking the news very gravely. And so they should, seeing as they represent game developers around the world. "Some people claim that providing complete credit information...encourages people to leave their job before a game is complete," continued Chairperson MacLean. "These reasons are simple window dressing for policies that are arbitrary, unfair, and in some cases even vindictive, and they simply don't hold up." Finally, she made her case against those who would call credits unimportant because nobody reads them by saying, "The number of people who read a game's credits is irrelevant. Even if only one person reads the credits of a game, integrity demands that all work be accurately and honestly represented." Our stance on the issue is the same as it was before. If Jon Doe worked on a game for eight months before leaving a development team for whatever reason, that should not suddenly make his hard work null and void.
Playtime credit for many European realms
Last Monday, July 21st, many European realms apparently underwent thirteen hours of additional maintenance. Players were understandably upset. Blizzard understands this too, which is why they're giving players with characters on any of those realms a one-day playtime credit, like they do. The battlegroups Cyclone, Nightfall, Conviction, Ruin, and Rampage were affected, which is to say the following realms: Anachronos, Balnazzar, Blade's Edge, Bloodfeather, Bronze Dragonflight, Burning Steppes, Darkmoon Faire, Darksorrow, Darkspear, Defias Brotherhood, Earthen Ring, Frostwhisper, Genjuros, Hakkar, Haomarush, Hellscream, Kor'gall, Laughing Skull, Lightbringer, Lightning's Blade, Magtheridon, Molten Core, Neptulon, Nordrassil, Quel'Thalas, Ragnaros, Ravencrest, Runetotem, Scarshield Legion, Shadow Moon, Shadowsong, Shattered Hand, Silvermoon, Skullcrusher, Spinebreaker, Steamwheedle Cartel, Stormrage, Stormreaver, Stormscale, Sylvanas, Terenas, The Maelstrom, The Venture Co., Thunderhorn, Turalyon, Twisting Nether, Vashj, and Xavius Anyone with an active account and a character on any of those realms will get a free day. That must have been some technical difficulty, since well over half the English-speaking European realms are on that list. Enjoy your playtime credit, my friends across the Atlantic.
One-day credit for Misery (EU)
Firstly, I would like to apologize for the image at right, which is really not directly related. However, the only thing I could think when seeing the battlegroup name was Helium going "Miiiisewy" -- watch these flash videos, especially the first one, and understand.Now that's out of the way, here's what I meant to talk about. Apparently the realms in the European battlegroup Misery had some maintenance difficulties on May 21st and 28th, and will be compensated by the upstanding people at Blizz with a free day of playtime.So if you have a character on any of the following realms, enjoy your €0.43 worth of credit:Aerie Peak, Boulderfist, Eonar, Frostmane, Grim Batol, Jaedenar, Kazzak, Kilrogg, Outland, Ravenholdt, Stonemaul, Tarren Mill, Vek'nilash, and Wildhammer.Oddly enough, they're also giving a day's worth of rested bonus to affected characters, which is something I haven't seen them do before. I wonder if that's going to be the norm in the future.
Playtime credit for Bloodlust realms
Playtime credits: they're not just for European realms anymore! Blizzard must have been reading the comment thread for my post on the Bloodlust battlegroup's problems yesterday because, clearly in direct response to the demands of commenters Todd and oniwah, they are issuing a one-day credit to the accounts of anyone with characters on the affected realms. Once more, those realms are: Aman'Thul, Barthilas, Blackrock, Caelestrasz, Dath'Remar, Dreadmaul, Frostmourne, Frostwolf, Khaz'goroth, Kil'Jaeden, Kilrogg, Nagrand, Ner'zhul, Proudmoore, Sen'Jin, Silver Hand, Thaurissan, Tichondrius, and Vek'nilash. So if you've got a character on one of those servers, perhaps $0.50 worth of playtime will help make up for your troubles. Did they ever fix the latency/disconnect issues, by the way?
Fair Credit Reporting Act cited in Verizon, Alltel suits
We've all had situations where our printed receipts have been just a little too wordy for comfort, disclosing details about our address or credit card (or worse, both) that a nefarious individual would kill to score. The 2003 Fair Credit Reporting Act was supposed to put a serious cork in that business by threatening offenders with a $1,000-per incident fine for willfully printing out secret stuff beyond December 2006; Verizon and Alltel are being accused of ignoring that little clause of the FCRA, though, with class action suits du jour recently filed in Pennsylvania and Georgia respectively. For its part, Alltel says it's in the clear because it hasn't been printing both the credit card number and the expiration date on its receipts, and furthermore, the plaintiffs haven't proven that they've had their identities stolen as a result of its practices. Verizon has responded with a shorter, snippier comment, simply saying that it "did not commit any wrongful act" against the accusers. Seriously though, what's so hard about just not printing that stuff?
Making/Money: The Wisdom of MMO Banking
Does it seem strange to save up to buy a house in a game? We are in an era where the real world economies of some nations are paralyzed by debts incurred from home purchases. Yet in games where there is player housing there is a surprising lack of player debt. MMOGs offer a simplified financial system seemingly impervious to the ills of modern society. What could we as a gaming society learn about real-world finance and money management from the way we act in game?
Some EU realms get a free day
A bit over a month ago, all the realms in the European battlegroups Crueldad, Hinterhalt, Némésis, and Nightfall suffered some extra downtime, and players on them received a credit for a free day of playtime to compensate. Looks like it's happened again. In exchange for for six hours of downtime on April 6, members on those battlegroups will once again get a free day. Here's a list of the affected realms: Crueldad: C'Thun, Dun Modr, Los Errantes, Minahonda, Shen'dralar, Tyrande, Uldum, Zul'Jin Hinterhalt: Arygos, Der Mithrilorden, Dethecus, Forscherliga, Norgannon, Teldrassil, Todeswache, Un'Goro Némésis: Arak-arahm, Confrérie du Thorium, Eitrigg, Garona, La Croisade écarlate, Medivh, Uldaman, Vol'jin Nightfall: Alonsus, Anachronos, Bronze Dragonflight, Burning Steppes, Darkmoon Faire, Darkspear, Kor'gall, Lightbringer, Molten Core Enjoy your free day, folks. I'm just glad I get to use my "1up" image again.
Amazon offers $50 credit for those who purchased a HD DVD player
Following the crowd, Amazon has decided to fire off emails to folks who purchased a HD DVD player from it before February 23, 2008 in order to bestow upon them a $50 credit for their trouble. Granted, it's not as good as cash per se, but at least you get to keep your perfectly functional HD DVD player / DVD upconverter, right? Oh, and before you start having a panic attack after seeing that "must use before April 9th" phrase, you may want to inspect the year a little closer (hint: you've got a full year to use the voucher). Check the email in full after the jump.[Thanks to everyone who sent this in]
Netflix issuing 10% credit to make amends for downtime?
Netflix junkies the nation over were shot into a tizzy when the outfit's website went down for most of Monday. Apparently the company is looking to make up for any hard feelings created by the downtime by issuing 10-percent credits to customers. We're not certain if it's just users that should have had a title processed Monday or if its customer base at large will benefit, but according to e-mails being sent out to subscribers, 10-percent credits are being applied to accounts for the "inconveniences" caused. So, did you -- loyal Netflix subscriber, you -- get the same notification? If you're not exactly sure what you're looking for in that cesspool of messages called your inbox, click on through to peep the note in full.[Thanks, Kyle]
