JaewonChang
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People don't want to talk to LG's big friendly robots
Last year was when talking to a smart speaker started to become the norm, but surprisingly, LG has struggled to replicate the same success with its CLOi series commercial robots. Ahead of LG's CES show, I talked to its Head of Research for Life Robots, Jaewon Chang, who updated on the company's robot trial service in South Korea's Incheon International Airport. Since deployment in July, each of the five Guide Robots has interacted with around 2,500 people. However, only a quarter of travelers used voice interaction, with the majority preferring the touchscreen mounted vertically on the robot's chest. Likewise, just as few people let the robots guide them to their destination. Chang needs to find a way to boost those figures -- and make us learn to trust these big friendly robots.
