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Samsung refutes high Galaxy Tab returns, says rate is 'below 2 percent'
Poor Samsung can't catch a break. First executive Lee Young-hee was misunderstood, saying that sales of the Galaxy Tab were "quite smooth" but the transcript of that conversation saying that they were instead "quite small." Now the company is refuting another claim, that return rates for the Tab are near 16 percent. The company did so in a statement so tersely worded we can feature its entirety right here: The return rate of the Galaxy Tab in the US as claimed by an North American market research firm is incorrect. According to Samsung Electronics Mobile Communications Business the return rate is below 2 percent. So, there you have it. Below two percent, and right on par with what we've heard for the iPad.
Samsung experiencing a 16 percent return rate on the Galaxy Tab? (updated: Samsung responds!)
Just a few days back, Samsung announced it had moved around 2 million Galaxy Tabs in the latter part of 2010. According to new data released by ITG Investment Research using tracked point-of-sale info, however, the story is a little more complicated. The company tracked about 6,000 retail stores in the United States from the November date of release of the tab through January 15th, and the return rate hovered around 13 percent, rising even further -- to about 16 percent -- with holiday sales returns. Now, rates of return estimates are just that -- estimates -- but 6,000 locations is nothing to shrug off. We'll have to wait and see longer term what this means for the Tab's legacy, but let us know your thoughts in the comments: have you returned a Galaxy Tab, or are you still in love? Update: Sammy says no way.
Apple: iPhone 4 drops 'less than one additional call per 100 than the 3GS'
It's fairly obvious that the howls around the web for Apple to address this antenna issue has gotten underneath the skin of one Steve Jobs, and in a fashion that's very much unlike Apple (or AT&T, for that matter), the aforesaid CEO has actually handed out a bit of hard data surrounding dropped calls on the iPhone 4. According to Jobs, AT&T won't reveal the exact amount of call drops for competitive reasons, but they did manage to push out a meaningful delta. As of today, they've noticed that the "iPhone 4 drops less than one additional call per 100 than the 3GS." In other words, the iPhone 4 has actually been dropping more calls than the 3GS in the three weeks that the former has been on the market. Of course, Steve's also playing up the fact that just a fraction of a percent of all buyers have bothered to call in about their bout with dropped calls (and why would you, knowing there's no cure?), but it's still interesting to finally get some cold, hard facts on this disaster. Even if it's but a snippet.
Dell refutes high Linux netbook return rates, but not customer ignorance
Microsoft is quite confident of its leadership status on the Netbook front, boasting earlier this year of 96 percent attach rate for Windows and making other, more recent claims of return rates on Linux netbooks that are "like four or five times higher" than their Windows equivalents. Dell's Senior Product Marketing Manager Todd Finch is refuting that last claim, saying "we don't see a significant difference between the return rate for Windows versus the rate for Linux." He does, however, continue to say that many people who return Linux netbooks simply bought the cheapest option they could find, expecting Windows and shipping the things back after being greeted by something other than a familiar UI upon startup. The panel at OpenSource World also tackled the topic of how to spur greater interest in Linux, and crushed the dreams of many attendees who believe in the Field of Dreams approach: get Linux machines into retailers and demand will come. The demand has to come first, says Finch, and given the general non-existence of open source marketing, that's going to take something of a Kevin Costner-scale miracle.
