server-issues
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The price of a game time refund
Is it just me or has it been a long time since Blizzard passed out some free game time? Reader Jim T. emailed me about a conversation he recently had with Blizzard's customer service -- he was disappointed with the lag, the queues, and the downtime on his server lately, and checking in about how he might get a refund or credit. The customer rep told him that while they didn't give out individual credit, they occasionally do give out game-wide credit for downtime mistakes.Which is true -- Blizzard will occasionally give out a free day to folks affected by major unexpected downtime or server issues. But while they used to do it fairly often, by my recollection, they seem much less inclined to pull the trigger on a refund lately. On the one hand, sure, Blizzard does a better job than they used to -- last Tuesday's maintenance lasted quite a while, but it wasn't anything compared to the days the servers used to be offline a few years ago. On the other hand, though, there's no question players are being affected -- by queues, by problems logging in, and by lag on the instance servers and elsewhere.Of course, we have no idea if Blizzard has an actual rule for when they give out free gametime and when they don't -- at this point, the criteria for giving players a refund happens to be "when they feel like it." Which is all right, we guess -- it's their company, of course. But it does seem like the criteria has changed -- we used to get refunds all the time, and even with all the problems lately, Blizzard hasn't decided to give customers any game time back.
Halo 3 EXP and TruSkill issues detected, under investigation
Early this morning when Xbox Live was reactivated from its 26 (or so) hour slumber, Halo 3 users in Matchmaking discovered a problem. Users were angered to find that their Halo 3 TrueSkill and EXP were not being rewarded properly after each match -- that is to say it didn't work at all. According to Bungie and the Xbox.com support page, the problem is being investigated and hopes to be solved as soon as possible. Bungie noted that the issue may appear, at first, to be an EXP ban but users will be able to tell the difference when a very specific warning message is displayed. X3F will update you as soon as it learns more.
Server crashes plague Ruin battlegroup and others
It seems to be an unfortunate reality of WoW, if not MMORPGs in general: When a new patch goes live, more often than not, it's going to be a bit rocky on the servers for a while. Patch 2.4.2 is no exception, Many servers are having trouble staying up, including most of the Ruin Battlegroup, which according to a few our tipsters has been having more than its share of trouble lately. Blue Poster Vrakthis has assured posters on the Customer Service Forum that the Realm issues are being looked into, but so far, there does not seem to be a solid reason for the downtime other than, hey, it's patch day! EDIT: It has now been confirmed that the downtimes were intentional for the purpose of emergency maintenance. The downtime should be minimal. As of the time of this writing, the following servers are down:
Xbox A-Live and kicking again
Well, it only took two days after the initial update but Xbox Live seems to be back to normal again. According to the support page on Xbox.com the service is fully functional and thank goodness!Xbox Live is sure to be tested this Tuesday when Grand Theft Auto IV hits store shelves. Will the service be up to the task? We'd like to think the tech ninjas at Microsoft have been preparing for this very situation, but don't ask us to put money on it. What? Gambling is wrong, that's why.%Poll-13236%
MythBuster Hortus says "No PTR caused lag"
When I woke up this morning I was greeted to two things: a fist full of WoW news to report on, and my daily dose of MythBusters. Interestingly I found that our chummy Blizzard PTR forum poster Hortus has taken up dispelling some myths of his own. This myth is so epic that I think it would make for a good computer nerd edition of MythBusters.The myth is this: every time the PTR goes up, my server slows down. I play mainly in two different servers, Anvilmar and Eldre'Thalas. I've heard it claimed often enough on both servers that the PTR seriously effects stability. Most people claim this is because the PTR and the server hardware are on the same "rack." Most servers are just a small gray box with a few blinking lights on the front of them, and lots of connection ports in the back. When making a server farm, like Blizzard has scattered throughout the country, they physically put the servers in clusters, called racks (no, not that kind of cluster, well kind of, but that's beside the point).
Character copy is up!
After a wild night of server issues, I decided to log onto my account page and try to copy my warrior over to the PvE test server. Lo-and-behold, after a few tries, the copy request went through! Horray!Of course, it says that the queue is 4 days long. I seriously doubt this, as this is often wrong. Hopefully later today many more of us will be happy little World of Warcraft campers with shiny new Sunwell toys.While you're waiting for your character to be copied over, you can check out all our patch 2.4 coverage. From our picture galleries of Sunwell Isle and goodies found while combing through the patch files, to the latest about the many new recipes and all that new loot, WoW Insider has got you covered!Update 12:22 p.m. EST: My character was copied over, in less than 12 hours. Some players are still reporting that they cannot get the copy screen to work, so it looks like Blizzard might have taken it down again. However if you're really itching to get on the PTR, it might be a good idea to check back every 15 minutes or so.
