With your iPod serial number in-hand, call 1-800-275-2273, Apple Care Service and Support. Enter 70 at the recorded greeting. If rejected, enter 70 again. When prompted for a product name, say "iTunes". When prompted, say either "Macintosh" or "Windows" depending on the type of computer you're using. When asked if you're calling on behalf of a school, say "no". (Or "yes", if you are, you know, calling on behalf of a school.) After all these steps, Noah promises you a live person at the other end.