Laptop Magazine has run their Tech Support Showdown
once again, testing the quality of tech support from various notebook computer vendors. And once again, Apple take the top spot with A's across the board. Gateway (surprisingly?) joins Apple as the only other vendor with an overall A. Apple maintained its A grade from the previous Showdown (while Lenovo, the only other A in the last survey, dropped off).
Apparently Apple phone techs went above and beyond
, even answering questions beyond Apple's 90-day phone support limit. Strangely, Apple was alone in having an automated wait time annoucement on their phone system.
In any case, A is for AppleCare yet again this year.