Nokia N97 hands-on part II: the reckoning

Hardware
This is what we came to see, and there's so much to recommend the N97 on this front, marred by a couple of considerable setbacks.

First off, the screen. It's huge, and utterly high resolution. The viewing angle could be better, but straight on the display is plenty bright. Like most every phone released this century, glare is significant, though the N97 might be a particular attractor. The down side is the resistive touch that Nokia clings so desperately to. We'd say the responsiveness and sensitivity are certainly a step up over the 5800, but the screen also has less "give" to it compared to a more traditional resistive display, so it's hard to tell how much pressure is the right amount of pressure to make something happen.

The screen pops and tilts open, to reveal a spacious keyboard. Unfortunately, Nokia's major wins with the E71's keyboard have been disregarded, and the keys feel too shallow, not very clicky, and not very reassuring. That said, there's plenty of room to get around on them, and we'd imagine full mastery of the keyboard could result in a formidable WPM -- if you can get over the uninspiring feel.

The actual hinge and support mechanism of the tilt-up screen is very solid and fairly gratifying, though we'll always be fanboys of the E66's weighted, accelerated slider motion at heart -- Nokia did as good as we could expect for a motion that props the screen into a usable angle, and keeps it there quite heartily.

Overall, the phone is quite a bit lighter than we expected, especially in comparison to the brick-like XPERIA X1, but in no way lacks quality. The plastic and general design feel more in line with the N95 than the N96 and other similarly-glossy devices, but we certainly won't hold that against it. The surface buttons are minimal, perhaps a bit too understated, but the entire package is certainly attractive. We were scared we would find the phone too thick, and while we certainly wouldn't be mad if it was thinner, it's within the realm of comfortable pocketability, if only just barely.
Under the hood the phone is so decked out it's not even funny any more, including an outlandish 32GB of built-in memory, microSD expansion, FM transmitter and a great 5 megapixel camera with ultrasmooth 30 fps 16:9 video capture, in addition to the "givens" like HSDPA, WiFi, Bluetooth, A-GPS and a 3.5mm headphone jack -- it's truly impressive. The battery life might be a concern, but Nokia has certainly suited up in that fight, and has an impressively large (and naturally removable) power pack under the keyboard.
Software
It's S60, a love-it-or-hate-it mobile operating system if there ever was one. Nokia has refused to revamp the OS wholesale to make way for touch devices, choosing instead to jumbo-size some button and icons, make a few tweaks here and there, and leave a few things completely -- and often annoyingly -- alone. While we expect ourselves to be clumsy with the OS, watching Nokia's own best and brightest befuddled or merely hindered in execution by the interface peculiarities doesn't bring us much hope for this generation of touchscreen phones, no matter how great the hardware may be.
What's new is a widget-based home screen that is new, impressive, and perhaps a good indication of where Nokia software development is headed. The widgets make great use of the gargantuan display, and can easily be reconfigured and shuffled around to your heart's content.

The browser isn't blazing, but it loads Engadget in a respectable amount of time and scrolls fairly smoothly -- though the double-tap-to-zoom interface and slow scrolling are annoying as ever.
Other, more mundane aspects of the OS seemed a little sluggish, and while it's our duty to report that this phone is an early prototype and cannot be expected to perform flawlessly, we have to say this has been a trend with Nokia, and seems rarely rectified by the time its devices ship -- let's hope the N97 is the exception.
Wrap-up
We're not quite sure what to make of this phone, to be honest. At first glance this is the exact phone Nokia should be making: a large-screened, high resolution touchscreen device with a megalarge slide-out keyboard and endless storage -- it's a fanboy wishlist in so many ways. But the execution on the screen (resistive), keyboard (meh) and software (dated) are all considerable hurdles. We'll have to see how things shape up over the first half of 2009 to figure out exactly where this thing lands.

















Reader Comments (Page 1 of 4)
andy @ Dec 4th 2008 5:13PM
its not an Apple product so Engadget will not like it - sums up the review
Gad Get @ Dec 4th 2008 5:18PM
If it was an Apple product, you can bet they would've been even harder on it for all its foibles, yet at the same time more hopeful that the problems would be fixed by release time.
Alan Partridge @ Dec 4th 2008 5:26PM
It's true, since Ryan Block Left Paul Miller is now Engadget's cheif Apple Fanboy. All of his reviews of non-Apple products criticise them for not being made by Apple. click on his name and take a look.
Homeboy @ Dec 4th 2008 5:31PM
True, it's incredible how nit picky Engadget gets on everything that doesn't have an fruit logo on the back. IMO they are severely harsh on this N97 and have throughout the "review" just bashed it with negative comments. The iPhone has a long list of drawbacks but Engadget fail to high light them of importance and just sums up any Apple related product as awesome and recommends it regardless of cons or pricing, like the In-ear buds that are probably inferior in sound quality and build compared with similar priced ones from Shure.
rock99rock @ Dec 4th 2008 5:36PM
I must agree to some extent.
"screen (resistive), keyboard (meh) and software (dated) are all considerable hurdles"
I dont have the device, but nothing you listed should be labeled "considerable".
Lets start with the keyboard. I am happy that there IS a keyboard, and im sure within the next YEAR or so it will be tinkered. If not, at least there is a keyboard.
As to the screen, i can understand being in love with a capacitive screen as your favorite phone has one, and it reacts "differently" than resistive touchscreens. All in all, this is not something that holds the device back, it is a total opinion that you shouldnt hold against it. Resistive screens offer more benefits to consumers than capacitive does. Personally, I'm just happy its a touchscreen with that wide-ass resolution.
For the software, again an opinion. There have been so many iterations of the s60 family that new functionality is sprung from it all the time. I had the 3650 (awkward dial pad) as my first smartphone (smartphones entailed bluetooth, camera, and color screen back then) and i rather enjoyed it back then. I cant really speak for the version of the software on the 97 as you are luckier than I :), but i can imagine by the time that this phone it released, that the functionality will rival the phones it was designed to compete with. What you have in your hands is a functional version of some ideas that are still being worked on.
I cant wait to see what this puppy can do.
WickedEast @ Dec 4th 2008 5:57PM
That's the typical "what a letdown after the hype" article we come to expect from Engadget for non-Apple products. Those typical articles have the following structure:
[Non-Apple device] has [feature F1] but [feature F1] has following [nitpick flaw N1, nitpick flaw N2, etc.]
[Non-Apple device] has [feature F2] but [feature F2] has following [nitpick flaw N3, nitpick flaw N3, etc.]
...
By the way, is the iPhone more pocketable and its keyboard more "clicky" than the N97's???
UnixSystemsEngineer @ Dec 4th 2008 6:07PM
It's not an Apple product, so some dumbass will inevitably pipe up to compare the review to how it would look if it WERE made by Apple, thus starting another pointless argument about how biased Engadget's editors are. Often these arguments end in something like "they had 7 good things to say about it, but if the same product were made by Apple they would have had 8 good things to say about it. QED, proof of Engadget bias" or some other immeasurably asinine conclusion.
You know, rather than just taking the review for what it is -- one of undoubtedly countless different reviews, each one with it's own spin on the matter.
-sums up the comments.
nerdtalker @ Dec 4th 2008 6:12PM
If (product == apple) {
printf("win");
}
else printf("fail");
Just about sums it up here on engadget. I mean, if they took the same mindset that they did with the N97 and applied it to the iPhone, it'd be:
Copy paste (absent), keyboard (none lol), reception (inferion chipset = fail), 3G speeds (meh EDGE-like speed is fine), 3rd party apps (this is actually a _feature_ on a smartphone?) and software (safari crashes constantly) are all considerable hurdles.
Cheddar @ Dec 4th 2008 6:35PM
homeboy, are you nuts or just a Microsoft shill? These guys are so not Apple fans, more likely the case they keep putting up Apple related posts because they realize it will draw hits since people either Love or Hate Apple so they attract both groups. The N97 is clunky compared to other smartphones...get over yourself already...
yokken @ Dec 4th 2008 6:38PM
I thought this was a rather well-rounded review.
Mark Anderson @ Dec 4th 2008 7:16PM
Nokia initial firmware is always crap. I suspect they'll sort out the kinks by launch or shortly after like they did with the N95. However, lets bear in mind this is prototype firmware, not the release version.
Naturally I expect Engadget to pay considerable attention to those firmware updates which improve user experience in the same way they do with other phones.
Tonicboy @ Dec 4th 2008 8:01PM
God, when will the whining stop? You people just can't leave a review alone, can you? You know, not everything is about Engadget being anti-Apple. Sometimes, if a product is being criticized, then maybe, just MAYBE it deserves it.
big j @ Dec 4th 2008 8:26PM
engadget's apple fan-boyism is still far from the leagues of gizmodo.
Alan Strangis @ Dec 4th 2008 8:56PM
*puts on editor cap*
In what WAY the double-tap-to-zoom feature of the browser is annoying. Is it slow response? Word wrap issues? Level of zoom? Inconsistency in performance?
Saying a feature is annoying without explaining WHY doesn't help the average reader, and makes them question the legitimacy of the reviewers opinions. All it takes is a single sentence.
*removes editor cap*
Student Driver @ Dec 4th 2008 9:10PM
So how does it multitask applications? Oh right, you wouldn't test that as the iPhone can't do it. What Bluetooth profiles does it support? Oh, Bluetooth is only for monophonic earpieces as declared by the Mighty Steve. Oh well.
lman @ Dec 4th 2008 9:15PM
@Tonicboy
The bashing of the review (and thereby the "reviewer") will end the day the do an unbiased review of a product (but hey, they can't say that [insert the name of the phone] is destined to be the iphone killer, because they will stop receiving funding from apple).
@Alan Strangis
That is exactly why i ussually come here for the pictures and some technical info on the devices. The rest, sadly, is crap.
Alan Strangis @ Dec 4th 2008 9:36PM
@ Iman: I keep telling myself "I'll just lock at the specs, I'll just look at the specs..." but then get sucked in, hating myself for it.
@ Student Driver: LOL! Good point on how they don't even bother discussing features that aren't found on the iPhone. :D
AttractedRhyme @ Dec 5th 2008 5:11AM
totally agree with you guys, Nokia is keeping the pace on the right track
but i really expected a boost of S60 GUI in 5th generation
IMO 25% (consumer) look at the GUI for first impression and the icons, themes sets it back to win98 arena. They should really come up with totally blown out GUI (presentation not functionality; they're already good at it).
I own N82 and i'm very fascinated to see n97 hardware specs but really not inspired by the OS
come on Nokia, wake up
others are mainly emphasizing on it and thus are able to capture more market share
Poom @ Dec 4th 2008 10:37PM
While it is true that Engadget tends to praise Apple's products way too much, I find that this article is nicely written and not biased at all... What's with all the complaints... -_-"
I'm a huge S60 and Nokia fans, but the flaws pointed out here are real and quite significant.
Tonicboy @ Dec 4th 2008 11:30PM
@Iman
That whole "Apple funding" line is getting really old. You people sound just like right wing nuts who think communists are taking over America. You wanna talk about bias? How about the bias that if a review of a non-Apple product isn't glowing, we have to listen to all you idiots pissing and moaning. You know, not all products deserve a glowing review. And how can you even judge that a review isn't accurate if you've never even seen the damn phone? That's like complaining about a review of a movie you haven't even seen yet. So please, just STFU already you whiny little brats.
LondonConsultant @ Dec 5th 2008 9:20AM
Wow, so much hate against the reviewer! I thought that was a balanced review and suspect some of the commenters would benefit from therapy...
Mycroft @ Dec 5th 2008 10:19AM
America is being taken over by socialist, not communists. Communism is the utopian dreamland used to entice people into acceptiong socialism. And socialism is not a redistibution of wealth system as it is often betrayed by communists, but a consolidation of weath and therefore power into the hands of the ruling elite. In other words, it is a lie.
Here endith the lesson.
Ed @ Dec 5th 2008 11:51AM
This I think is the most complete and best designed phone to the date. So I am now a little confuse by the content of the review, I dont know if engadget prefer Apple or BB devices but the review is unfair (And to get everything clear Im not a nokia or nothing in the market fan boy)
superhobo @ Dec 6th 2008 3:26AM
Capacitive touchscreens can't do handwriting recognition.
dcoaster @ Dec 4th 2008 5:14PM
The S60 is a real let-down. I wish Nokia goes for some Android-love soon.
LxgShaka @ Dec 4th 2008 5:23PM
That, I wouldn't wait a second to buy.
Nomi @ Dec 4th 2008 5:42PM
Not going to happen...considering they just completed their acquisition of Symbian.
Atanas Boev @ Dec 4th 2008 5:49PM
yes, now Nokia can use Symbian without paying license fees, while for Android... oh, wait.
Nicolas Pisar @ Dec 4th 2008 6:04PM
kinda hard for them to let go of the Software company they just purchased .... I am really happy that they are staying with Symbian, an OS that has pretty my been here since the beginning of time ... An OS that has always reminded me of Mac OS X, more then the iPhone OS ... I don't know why, it may be the stability, the easy use or maybe just the awesome looks of the OS, but I fucking love ... This is coming from a guy that has had pretty much every phone for the passed 4 years, be it smartphones or not and currently and iPhone 3G owner...
Just looking to get this phone in pre-release here through a contact in the next couple of months .. Don't care if it is a prototype or not, I just love Nokia and if the E71 had a 3.5 jack I would of kept it. Well that and a push service. I have and will have a hard time leaving the iPhone not for the great interface, as I like the S60 interface just as much, but because of MobileMe. Me is just awesome with my iPhone and my MBP ... All is always synchronized without even having to connect my iPhone to my MBP. Be it my mails or contact or what ever ...
LOVE IT ....
G @ Dec 4th 2008 6:06PM
I don't know what many of you have against the Symbian OS, i like it a lot.
The most common complaint is that the menus are too complicated and non-intuitive. Ok, for some exotic tasks like changing the screensaver it might take 10 clicks, but seriously, who changes their screensaver often enough to care?
From my N95's home screen i need 1 or 2 clicks to get to the important stuff like the phonebook, internet, maps, etc. and i have never felt like i got lost in the "unintuitive" menus.
There are also more than enough applications and games available for Symbian, i just hope the developers will start working on touch versions of their apps.
Mark Anderson @ Dec 4th 2008 7:18PM
Plus it's worth mentioning that virtually the entire phone using public in Europe and Asia is familiar with Nokia's UI which is probably why they've kept it fairly close to the non-touch variants.
giyad @ Dec 4th 2008 7:26PM
don't think that is going to happen... i've been hearing talks about them moving over to Linux, but I only hear that they don't want anything to do with Android, which sucks...
Omen_20 @ Dec 5th 2008 1:24AM
Could a user not put Android on the phone themselves? Would it still take phone calls on the network with a the OS changed? I dont know much about how cell phones work.
Jeffery @ Dec 5th 2008 3:05AM
@giyad
I haven't used S60 myself, so I can't comment on its features or flaws, but I think it would be interesting if Nokia released some Linux-based phones. I own an N810 Internet Tablet, and I'm quite impressed with the good job they did on the OS. While the debate about desktop Linux readiness rages on (with no sign of stopping), I think it's fair to say that a properly designed Linux distro, tailored to a specific mobile device, can be completely viable. And the great thing about that sort of setup is that you can have a consumer friendly device, and still make it hackable. When I pop out my N810 in class to look up a related article on Wikipedia, it's just as simple as doing so on any other OS... but when I want to, I can open a root shell, and do whatever the heck I want. From what I've heard of OpenMoko's offerings, it sounds like they haven't hit that balance yet, so I hope Nokia introduces something of that sort.
dansus @ Dec 5th 2008 7:37PM
It may happen sooner than you think. It would make it a lot easier to sell Symbian if they own it all and recently they have mentioned their desire to use linux os.
May see some Android hardware with a switch to homebrew soon after?
Fara @ Dec 4th 2008 5:15PM
Well, I like it. I'm on a N95-8 GB right now, and have no problems with S60, so this seems to be a very nice upgrade.
Anthony @ Dec 4th 2008 5:24PM
Totally agree. I like Symbian. I have had the N95, 8gb & am currently using the N82 (prior to these I had many other Nokias). I don't get the dislike for Symbian. My wife has a G1 & I don't find that OS any better/worse.
matt @ Dec 4th 2008 5:32PM
Symbian feels like a phone, much more so than compared to most winmo devices and to some extent the iphone - ipod with attached phone. It could do with a little tidying up, some thing are scattered around the UI a bit, but I find it a very pleasant thing to use as a phone. I have a year left on my n95 8gb, so maybe this would be a good replacement, assuming 3 pick it up.
digitallysick @ Dec 4th 2008 5:33PM
I have the same phone, i love it, but the os lags a bit, and if it had a qwerty keypad i would be really happy. So thats why this phone seems great, maybe they will tweak the os , the sluggish os is a let down =(
jtizzlefurizzle21 @ Dec 4th 2008 5:58PM
i have never once understood the hate for s60.
I have n95 8gb and i love it. I actually like the pc suite and i like the customization of the home screen.
the only problems i have with my n95 is no qwerty and having to rescan for new music once its been added.
the n95 was my first s60 device and i still found it very easy to learn even though its not as intuitive as everyones favorite phone.
sr @ Dec 4th 2008 6:54PM
Digitally Sick, try the E66 or E71 -> no OS lag whatsoever. Yeah I got rid of my N95 8GB for an E66 for that reason alone.
zephxiii @ Dec 5th 2008 7:20AM
+1 for Symbian!!
loocas @ Dec 4th 2008 7:56PM
I used to have Nokias (many) before buying a Win based HTC Kaiser.
Now I realize Windows should never be installed on a smartphone.
I'm really looking forward to something faster, more stable, as expandable and usable and user friendly (win + touchscreen = fail, it's so terribly hard to tap those little crosses!).
Saad Rabia @ Dec 4th 2008 8:42PM
+2 for Symbian!!
sr @ Dec 4th 2008 8:44PM
Loocas,
Seriously try either new E-series device and you'll see the state of the art in S60. Much more stable and faster than any other S60 I've used and I've owned a good number of S60 phones.
bachviet @ Dec 5th 2008 12:11AM
I just got an used E71-2 and I love it so far.
Phone is pretty zippy and there are plenty of RAM to open my apps.
I'm looking forward to try this phone out if it comes with T-Mobile AWS.
D.Fens @ Dec 5th 2008 10:53AM
S60 is great for me. I am not sure why are some people complaining. They dont like the icons? I remove special 3D effects even from Win XP and make it look like Win 2000. Vista seems too fancy ... dont wanna use it yet. Consuming double memory and processing power just to make it look fancy makes no sense to me. I dont care about the looks of the icons, I just care about functionality. But I can understand that some people care about that ... To me the most important is the functionality, than the usability, reliability and last the design. Functionality on Nokia is at its best, usability is great (the 5800 and N97 can be used with one hand ... not like other competing touchscreens who need two hands) ... i can access any feature/setting very fast on my Symbian (keyboard shortcuts, configurable shortcut menus, etc). Did not used iPhone in detail, but not having option for sending multiple SMS or forwarding SMS? C'mon ... not even talking about copy-paste. That is what usability is about ... small features which make it easier to perform everyday tasks. The real strong point of iPhone is the browsing ... compared to my non-touch S60, but I think that is comparable on N97 as you have as a plus the real keyboard, the better multimedia support (flash, java, etc), the possibility to install even faster/better browsers like OperaMini or SkyFire (which compress data before sending to browser so they are a lot faster). The multi-touch is more cool than useful. The only question to me is how the phone will respond to touch ... that might be a real issue if it responds slowly. Must feel it myself to make an opinion. Also, I think some people are criticizing some S60 devices because they are slow (the 220 Mhz processors are slow), but the new devices with 369 Mhz and 128 MB RAM are quite fast. I just hope N97 has a dual processor and a graphic accelerator to compensate the bigger resolution.
FLaSHBaCK @ Dec 4th 2008 5:19PM
Well, im sure with some firmware updates it will shape up alot, fact is the specs are great but software could be better and knowing nokia it will be.
Félix @ Dec 4th 2008 5:44PM
They still have plenty of time to work on this indeed :)
greenlight @ Dec 4th 2008 5:56PM
Yeah, I don't know what Paul Miller is smoking, but if the N95 is any indication, Nokia are committed to continually updating and improving the phone software (they just released another N95 update yesterday, and the phone is how old now?) improving performance, fixing bugs and adding features.