Lance proudly declares Aion's "fun and polished" launch and goes on to talk about the incredible demand they've experienced. Perhaps the demand was too high because the main issue he covers in this letter revolves around the server queues players have been sitting in since launch. NC West ran the usual prelaunch calculations and even added a 25% buffer to determine the game's initial server caps but that just wasn't enough.
It doesn't help that players have been playing long and hard either. "For example, we're seeing timeframes where 60 percent or more of our players are playing at any given time. This is a significant event by any MMO standard," Stites says. To address this problem, the studio is working on offering one-time free server transfers in the near future. Check out his full letter on the official site.