We kid, but really, he's there. There's a bevy of future bug fixes, UI improvements, exploration and combat tweaks coming soon to open beta, which will soon see a level cap removal as well. That means DS9 and Memory Alpha will open up as well as the higher tiers of ships -- just keep in mind you'll need to re-do much of that work when the game goes live. Also well worth mentioning is that the open beta has had a huge turnout, which explains the stability issues. We kinda had a feeling that was the case, but it's nice to hear it from the horse's mouth.
The near future sounds bright for Star Trek Online, and we can only imagine the first bouts of content updates the team is putting together already.