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Microsoft Surface pre-orders in Canada, UK are not delayed (Update)


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Microsoft's Surface for Windows RT appears to be flying off the virtual shelves, however it seems some of the customers who've pre-ordered will be waiting about a week longer than they thought. We've received several tips from readers in Canada and the UK indicating they've received emails (as seen above, check after the break for similar reports from Twitter) explaining that their tablets will be shipping on November 2nd, instead of October 26th as originally scheduled when they put their requests in days ago. There's no reason currently listed for the delay, however we have contacted Microsoft for further comment on the situation. Currently the Surface is listed as completely sold out on the UK and Canada Microsoft Store sites, and in the US all three variants are no longer promised for delivery on release date. It's been reported that Microsoft is building up to five million of the devices for launch this fall, hopefully they can all find their way to good homes sooner rather than later.

Update: A Microsoft spokesperson has responded, informing us that the emails sent out were incorrect, so "all customers should expect their devices by the original date given." It will be following up with customers to let them know their shipping date has not changed, and you can read the full statement for yourself after the break.

[Thanks to Jack, everyone who sent this in]

Unfortunately, an incorrect email was sent to several of our international customers who pre-ordered Surface from the Microsoft Online Store in the past week. All customers should expect their devices by the original date given when orders were placed. Microsoft is following up with customers to confirm their original shipping date remains unchanged, and we apologize for any inconvenience caused.

Microsoft Surface Delayed in UK, Canada?

Microsoft Surface preorders pushed back

Storified by Richard Lawler · Sat, Oct 20 2012 00:40:20

@surface I got an email from your UK store saying my preorder has been delayed a week but no reason why? could you shed some light on this?Loz Blake
What the... @Surface delayed until Nov 2nd?!Colin Bowern
@microsoftstore Do you have an email address that I can contact your online UK store with about an email about my surface order they sent?Loz Blake
just got an email from @microsoftcanada stating my @surface tablet has been delayed to Nov 2nd. pretty bummed now..
@surface Why are delivery dates in the UK getting pushed back?Ashley Quint
Surface pre-order release date has now changed to November 2 :-\#surface #windows8Sergei Golubev
NO! Just got an email from Microsoft telling me my @Surface has been delayed to 2nd Nov. Very sad :-(Philip Colmer
My Microsoft #Surface preorder delivery date just got pushed back to 2nd Nov :-(Ben Lowe, UK
@surface disappointed to see shipping has been delayed a week. Was poorly communicated as well. #surfacedelayedJon McNestrie
Dammit, my delivery date for the Surface has changed to the 2nd November. FFS Microsoft.Scott Lovegrove
Surface shipment delayed.Matt Baxter-Reynolds
@surface No apologies to the customers who preordered on the 16th and get told days later that it'll be delayed? Utterly disappointed in MS.John Ellis
Not a great start @microsoft I wanted my @surface on the 26th Oct not the 2nd November!Peter Hunter

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