Following its bittersweet Q3, the latest financial report from Sprint this quarter offers up another mixed bag of news. Net operating losses totalled $438 million, more than the $139 million posted in the same quarter last year. It suffered a staggering $1.3 billion net loss (much of that due to upfront costs associated with launching the iPhone), dwarfing the Q3's $301 million losses. Operating revenue increases were, however, the largest in the last five years, up to $8.72 billion from $8.3 billion. Net subscribers now total 55 million, with 33 million postpaid, 14.8 million prepaid and around 7.2 million arriving from wholesale, adding an extra 1.6 million Sprint customers in the last quarter. This was also the first time in a long while that new subscribers on the Sprint platform outpaced losses at the Nextel and wireline businesses. Sprint hoped to see its iPhone draw customers into its network, putting it toe-to-toe with the bigger carriers, and it largely did, with 40 percent of the 1.8 million iPhones sold landing directly in the hands of new customers. However, the higher subsidy costs of the iPhone was also responsible for these tougher financial results. Last year also saw the tentative launch of Sprint's LTE network, and that's where the future appears to be for the carrier, with its forward-looking statement hinging on exactly how fast they're able to grab the 4G bull by the horns and get it into their customers' hands. Compatibility with Clearwire's next generation network is mentioned here, as is the "financial performance of Clearwire and its ability to build, operate, and maintain its 4G network." Lightsquared, however, was conspicuously absent from Sprint's future machinations.
Alienware's latest PC is an attempt to fire a salvo right across the bows of Sony and Microsoft's gaming flagships. It looks like the (slightly overweight) lovechild of the pair; like an alternate universe console. The X51 borrows liberally from the design schools of both the Xbox (matte sides) and the PlayStation 3 (slot-loading optical drive, front panel gloss). The Alienware logo rotates to suit both vertical and horizontal setups. The device is around the size of the original PS3, but it looked pretty petite in comparison to the rest of Alienware's gaming hardware. There's a litany of holes on the back of the X51, including plenty of USB ports and audio options. Reacquaint yourself with some technical specifics after the break, alongside our hands-on impressions with Super Street Fighter IV.

A partnership between Microsoft and customer service company 24/7 may not exactly sound like the most exciting proposition on the face of things, but the two are making some fairly lofty promises, and Microsoft seems to be making a serious investment in the initiative. As ZDNet's Mary Jo Foley reports, part of the deal will see Microsoft send at least some of the 400 employees it brought on in its 2007 acquisition of TellMe Networks to 24/7, and it will also license some of its speech-related IP to the company (in addition to taking an equity stake in it). The goal there being to combine natural user interfaces with a cloud-based customer service platform, which Microsoft promises will "redefine what customer service looks like." To that end, it gives the example of a credit card company getting in touch with you to report suspicious behavior; rather than a phone call, you could get a notification with all the pertinent details sent directly to your phone, which could anticipate a number of potential actions and let you respond by voice (or touch, presumably). Unfortunately, while the two are talking plenty about the future of customer service, there's not a lot of word as to when that might arrive.
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Android accounts for one-quarter of mobile web traffic
Android is mopping up Apple and RIM's declining mobile mindshare in the US, you'll find nothing but corroboration from Quantcast. The analytics firm reckons a full one-quarter of mobile web traffic stateside comes from devices running Google's OS

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