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If you vaguely recall getting a text from AT&T within the past three months about some sort of a refund for unwanted charges, call this toll-free hotline ASAP: 877-819-9692. A rep can tell you if you're eligible for part of the $80 million AT&T handed over to the FTC when the company settl...

4 days ago 0 Comments
April 30, 2015 at 3:17AM
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In the wake of this week's H1Z1 early access launch issues and "pay-to-win" airdrop controversy, SOE's Adam "Arclegger" Clegg offered a lengthy apology and explanation to the unruly mob on Reddit. I wanted to address what I said in an earlier stream with NGTZombies prior to our release. I said you...

3 months ago 0 Comments
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Elite: Dangerous might grant refunds to more people than originally thought. Last week, Frontier admitted that it had canceled a planned offline mode for the game, which led to David Braben's announcement that limited refunds would be given to preorder customers who'd never logged in to test the...

5 months ago 0 Comments
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In order to settle an FTC complaint over unauthorized third-party charges, AT&T will pay $80 million to the Commission for customer refunds. The FTC complaint alleges that the carrier billed "hundreds of millions of dollars" in charges from outside companies for subscriptions, ringtones, horos...

6 months ago 0 Comments
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While Google already had been offering an extended two-hour window for app and game returns, the outfit has officially acknowledged the change. Before the switch, Android users had 15 minutes to decide whether or not they wanted to keep software they'd just purchased. From the title's page in Goog...

7 months ago 0 Comments
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It's hardly uncommon for smartphone batteries to lose some of their oomph over time, but Apple just might be able to help if your iPhone 5's battery has been flakier than usual. The folks in Cupertino have figured out that some of the iPhone 5s sold between its launch in September 2012 and January...

8 months ago 0 Comments
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Codemasters' Colin McRae Rally is a fondly-remembered 1998 racing game for PC and PlayStation that spawned a series of games which would eventually become the Dirt series. So when a Steam page advertised a game by the same name, touting updated graphics, fans were excited. They were less excited wh...

9 months ago 0 Comments
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If you've ever been burned by downloading a mobile app that you don't want or doesn't work, relief may be in sight... so long as you're in South Korea, at least. The country's Fair Trade Commission has ordered both Apple and Google to make their app refund policies more consumer-friendly. To start...

10 months ago 0 Comments
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UK development studio Rebellion claims that a batch of Steam keys for Sniper Elite 3 has been stolen, and access to the game from accounts which purchased the ill-gotten goods has been revoked. "One of our PC retail distributors informed us that some of their allotted Steam keys were stolen," th...

10 months ago 0 Comments
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We've all experienced a case of customer bad luck in our lives. Maybe you, oh, we don't know, bought an Xbox Live Gold subscription right before Microsoft announced they would be getting rid of the Gold requirement for entertainment services like Hulu and Netflix? Well if that's the case, your bad ...

11 months ago 0 Comments
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I'd rather be focused on the four new investigation missions that just launched in The Secret World, even though I need much more time to complete them all, or yammering on about Tokyo coming next month (did you catch that in the director's letter?). But as the fates would have it, Funcom did somet...

1 year ago 0 Comments
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With Warhammer Online's closure tomorrow, some of the players will be entitled to a partial refund for money spent during the past few months. Those who qualify for a refund will include those who had paid game time on their accounts on November 1st, including credit card payments and game time ...

1 year ago 0 Comments
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When AMC split the last season of Breaking Bad in two, it annoyed iTunes Season Pass holders who had to pay twice to finish Walter White's saga. Rather than point angry viewers in AMC's direction, though, Apple is shouldering the burden (and trying to dodge a lawsuit) by issuing refunds. Customers...

1 year ago 0 Comments