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Need a plumber, or a tire swap? Amazon is ready to help. The internet giant has launched its promised Amazon Home Services, a one-stop shop that lets you order professionals in categories ranging from home maintenance to tech support -- there's even goat grazing, in case you need to clear an overg...

1 month ago 0 Comments
March 30, 2015 at 9:35AM
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If you're ever made a gadget purchase at Best Buy, you've likely heard of the Geek Squad: the retailer's in-house fleet of tech support and repair specialists. Well, helping with your hard drive issues isn't all they do. Here at Expand NY, the crew is showing off some of the tools used at Geek Squ...

6 months ago 0 Comments
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So, what happens after you've become an international pariah? The PRISM revelations may rattle along, but the figure who started it all is trying to return to something approaching a normal life. Edward Snowden's lawyer has revealed that, after settling at an undisclosed location in Russia, the NS...

1 year ago 0 Comments
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Research into IT administration has already shown that Macs are cheaper to manage than PCs. According to analytics firm ClickFox, the same is true of the iPhone versus its competitors. InfoWorld reports that ClickFox found the iPhone requires far less tech support from the carriers than phones ...

3 years ago 0 Comments
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According to a survey [PDF] of over 4,000 customers, satisfaction with Apple's phone-based support is slipping, while other computer manufacturers like HP are gaining. Apple is still the undisputed leader with 58% of Apple customers saying they were "Very Satisfied" with their experience. Though ...

3 years ago 0 Comments
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Laptop Magazine's once again done us all a really good turn by running a pretty exhaustive -- yet totally reasonable -- test of the tech support for ten popular companies that produce laptops. Essentially, they placed two call to each outfit's support -- one during peak, one during off-peak hours,...

5 years ago 0 Comments
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Among oodles of new phones, we're also expecting some nice surprises on the software front at Mobile World Congress this week. One particular app that has our attention is LogMeIn Rescue+Mobile, which should enable IT support groups to tap into one's Android-based phone remotely and "see an exact vi...

6 years ago 0 Comments
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For anyone's who has tried to connect ZeeVee's ZvBox, we commend you if you've managed to avoid calling technical support at least once. Although we're (mostly) kidding there, there's no denying that the aforesaid unit is one of the more complicated devices to install and get running. Thankfully, ...

6 years ago 0 Comments
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Just days after hearing that Verizon would be staffing its Syracuse call center with 335 new employees over the next few years, DISH Network is announcing that it too needs a few good men / women to "accommodate customer growth." Reportedly, the satellite provider is looking to hire 200 folks in its...

7 years ago 0 Comments
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Laptop Magazine has run their Tech Support Showdown once again, testing the quality of tech support from various notebook computer vendors. And once again, Apple take the top spot with A's across the board. Gateway (surprisingly?) joins Apple as the only other vendor with an overall A. Apple maintai...

7 years ago 0 Comments
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After some success with last year's undercover excursion, Laptop Magazine is once again taking one for the team and testing out laptop manufacturer tech support. This year their faux-problems were system tray icon clutter and hard drive defragment. Last year Apple and Lenovo took the top prize, and ...

7 years ago 0 Comments
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After some Canadian customers reported technical issues with the remote control packaged with their Belkin TuneCommand AV units, Belkin started marking affected packages with information stickers and set up this page for Canadian customers to request a free replacement. If you purchased an affected...

8 years ago 0 Comments