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No one likes having to interrupt their game time to contact customer support, but doing an online chat with is at least slightly less painful than waiting on hold to talk on the phone. However, browser snafus can ruin the chat experience which makes your wait even longer. Fortunately, CS rep Araxom...

December 18th 2013 at 1:00pm 0 Comments
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Blizzard Customer Support has rolled out a new feature to better assist customers with issues. The new live Web Chat feature allows players to chat directly with a Customer Service Representative, bypassing the long wait times sometimes associated with phone calls. But don't think that this is...

January 15th 2013 at 8:00pm 0 Comments
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Yesterday, between 5pm and 6pm Pacific, Blizzard's Customer Support Team took part in a live Q&A, using some new software to answer players' questions in real time. In attendance were CS Forum Representative Vrakthris, WoW Game Support Manager Marcus Maczynski, SC2 Game Support Manager Ange...

December 14th 2012 at 9:00am 0 Comments
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A few months ago, Blizzard opened a Twitter account for its U.S. customer support team. Though it seems to mostly be used to retweet accolades for support staff and keep followers abreast of ticket queue times, there are also helpful links to hot CS topics and support-related announcements mixed in...

January 7th 2011 at 8:00pm 0 Comments