Google's CallJoy is an AI phone operator for small businessesIt follows Google's automated reservation tool Duplex.By K. Holt, 05.01.2019
Nuance's AI uses real interactions to make chat bots smarterProject Pathfinder draws on human conversation, not service scripts.By R. England, 02.06.2019
Sprint lets you chat with customer service reps through iMessageThe provider has added support for Apple's Business Chat.By K. Holt, 01.16.2019
Apple Business Chat is now available in Europe, Asia and AustraliaThe company added 30 new brands to its list.By S. Krishna, 10.02.2018
Apple teaches photo editing with over-the-phone classesHalf an hour could boost your photography skills.By J. Fingas, 08.29.2018
T-Mobile tackles lousy customer service with 'Team of Experts'It's promising that you'll talk to the same people whenever you need help.By J. Fingas, 08.15.2018
Dish customers can chat with service reps through iMessageThe company is now providing support through Apple's Business Chat.By M. Locklear, 07.20.2018
Jeff Bezos adds 'puppy savior' to his resuméAll it takes to get your stolen pooch back is an email to a CEO.By T. Seppala, 05.04.2018
Twitter relaxes the rules for customer service DMsYou can theoretically DM your cable company forever. By D. Cooper, 02.23.2018
WhatsApp builds a customer service app for businessesThe Android app is available in select markets at launch.By S. Shah, 01.19.2018
WhatsApp now deals in customer support for businessesNever use your phone to speak to a human again.By R. England, 08.29.2017
Verizon partner exposes 14 million customer recordsSome of it included personal info.By J. Fingas, 07.12.2017
Twitter DM buttons let brands help (or sell to) usersThe buttons were made to complement the social network's Direct Messaging Cards. By M. Moon, 06.13.2017
Apple offers its iPhone repair tools to third-party shopsYou won't have to visit an Apple Store to get a quick fix.By J. Fingas, 06.05.2017
Valve: Steam gets 75,000 complaints a day, so be patientThe company responds to accusations of slow customer service by pointing out it's not just you. By D. Cooper, 05.03.2017
Customer service on Twitter now includes location sharingGet more help via DM with a brand’s account.By R. LeFebvre, 04.03.2017
Twitter tests custom profiles for customer service DMsThey'll make businesses' DMs more human and personal.By M. Moon, 02.22.2017
Ofcom fines EE £2.7 million for overcharging customersOfcom says EE's "carelessness" and "negligence" was to blame for the billing mistakes.By N. Summers, 01.18.2017
Smarter bots are coming to Facebook, Google and Amazon assistantsMindMeld's tech gives assistants a "deep understanding" of products and services.By S. Dent, 11.17.2016