Google's CallJoy is an AI phone operator for small businesses
It follows Google's automated reservation tool Duplex.
Customerservice
Nuance's AI uses real interactions to make chat bots smarter
Project Pathfinder draws on human conversation, not service scripts.
Sprint lets you chat with customer service reps through iMessage
The provider has added support for Apple's Business Chat.
A newsletter a day keeps the FOMO at bay.
Just enter your email and we'll take care of the rest:
Now available on your smart speaker and wherever you get your podcasts:
Apple Business Chat is now available in Europe, Asia and Australia
The company added 30 new brands to its list.
Apple teaches photo editing with over-the-phone classes
Half an hour could boost your photography skills.
T-Mobile tackles lousy customer service with 'Team of Experts'
It's promising that you'll talk to the same people whenever you need help.
Dish customers can chat with service reps through iMessage
The company is now providing support through Apple's Business Chat.
Jeff Bezos adds 'puppy savior' to his resumé
All it takes to get your stolen pooch back is an email to a CEO.
Twitter relaxes the rules for customer service DMs
You can theoretically DM your cable company forever.
WhatsApp builds a customer service app for businesses
The Android app is available in select markets at launch.
WhatsApp now deals in customer support for businesses
Never use your phone to speak to a human again.
Verizon partner exposes 14 million customer records
Some of it included personal info.
Twitter DM buttons let brands help (or sell to) users
The buttons were made to complement the social network's Direct Messaging Cards.
Apple offers its iPhone repair tools to third-party shops
You won't have to visit an Apple Store to get a quick fix.
Valve: Steam gets 75,000 complaints a day, so be patient
The company responds to accusations of slow customer service by pointing out it's not just you.
Customer service on Twitter now includes location sharing
Get more help via DM with a brand’s account.
Twitter tests custom profiles for customer service DMs
They'll make businesses' DMs more human and personal.
Ofcom fines EE £2.7 million for overcharging customers
Ofcom says EE's "carelessness" and "negligence" was to blame for the billing mistakes.
