Samsung reps can remote control your S7 for troubleshooting
The feature's available through the latest version of the Samsung+ app.
It's getting easier to use Twitter for customer service
Now it's adding two customer support tools for businesses.
AT&T sues former employees over phone unlocking hack scheme
Wow. Oh wow, this is very not good.
TWC robo-calls customer 153 times, now owes her $229,500
Reuters reports that Time Warner Cable has been slapped with a hefty ($229,500) fine after hammeri...
Comcast 'Co-Pilot' is tech support screen sharing for your DVR
Comcast's X1 DVR platform is pretty powerful, but with more moving parts comes the chance for more...
Dude, you're getting a call from Dell
Right or wrong, Dell once had a reputation for some terrible customer service. But to its credit,...
Google is testing Hangouts-based customer service
Google isn't exactly known for interacting directly with its customers, but according to TechCrunc...