05.01.19 Services Google's CallJoy is an AI phone operator for small businesses It follows Google's automated reservation tool Duplex. By K. Holt, 05.01.19 save Save share
02.06.19 02.06.19 in Services Nuance's AI uses real interactions to make chat bots smarter Project Pathfinder draws on human conversation, not service scripts. By R. England, 02.06.19 save Save share View
01.16.19 01.16.19 in Services Sprint lets you chat with customer service reps through iMessage The provider has added support for Apple's Business Chat. By K. Holt, 01.16.19 save Save share View
10.02.18 10.02.18 in Mobile Apple Business Chat is now available in Europe, Asia and Australia The company added 30 new brands to its list. By S. Krishna, 10.02.18 save Save share View
08.29.18 08.29.18 in Mobile Apple teaches photo editing with over-the-phone classes Half an hour could boost your photography skills. By J. Fingas, 08.29.18 save Save share View
08.15.18 08.15.18 in Mobile T-Mobile tackles lousy customer service with 'Team of Experts' It's promising that you'll talk to the same people whenever you need help. By J. Fingas, 08.15.18 save Save share View
07.20.18 07.20.18 in Mobile Dish customers can chat with service reps through iMessage The company is now providing support through Apple's Business Chat. By M. Locklear, 07.20.18 save Save share View
05.04.18 05.04.18 in Business Jeff Bezos adds 'puppy savior' to his resumé All it takes to get your stolen pooch back is an email to a CEO. By T. Seppala, 05.04.18 save Save share View
02.23.18 02.23.18 in Internet Twitter relaxes the rules for customer service DMs You can theoretically DM your cable company forever. By D. Cooper, 02.23.18 save Save share View
