Customerservice

05.01.19

Services

Google's CallJoy is an AI phone operator for small businesses

It follows Google's automated reservation tool Duplex.

By K. Holt, 05.01.19

02.06.19

Nuance's AI uses real interactions to make chat bots smarter

02.06.19 in

Services

Nuance's AI uses real interactions to make chat bots smarter

Project Pathfinder draws on human conversation, not service scripts.

By R. England, 02.06.19

View

01.16.19

Sprint lets you chat with customer service reps through iMessage

01.16.19 in

Services

Sprint lets you chat with customer service reps through iMessage

The provider has added support for Apple's Business Chat.

By K. Holt, 01.16.19

View

A newsletter a day keeps the FOMO at bay.
Just enter your email and we'll take care of the rest:
Now available on your smart speaker and wherever you get your podcasts: Apple Podcasts | Spotify | Google Play | iHeart Radio

10.02.18

Apple Business Chat is now available in Europe, Asia and Australia

10.02.18 in

Mobile

Apple Business Chat is now available in Europe, Asia and Australia

The company added 30 new brands to its list.

By S. Krishna, 10.02.18

View

09.25.18

Uber brings 24/7 phone support to the UK

09.25.18 in

Services

Uber brings 24/7 phone support to the UK

Finally, you can speak to a human.

By R. England, 09.25.18

View

08.29.18

Apple teaches photo editing with over-the-phone classes

08.29.18 in

Mobile

Apple teaches photo editing with over-the-phone classes

Half an hour could boost your photography skills.

By J. Fingas, 08.29.18

View

08.15.18

08.15.18 in

Mobile

T-Mobile tackles lousy customer service with 'Team of Experts'

It's promising that you'll talk to the same people whenever you need help.

By J. Fingas, 08.15.18

View

07.20.18

Dish customers can chat with service reps through iMessage

07.20.18 in

Mobile

Dish customers can chat with service reps through iMessage

The company is now providing support through Apple's Business Chat.

By M. Locklear, 07.20.18

View

05.04.18

Jeff Bezos adds 'puppy savior' to his resumé

05.04.18 in

Business

Jeff Bezos adds 'puppy savior' to his resumé

All it takes to get your stolen pooch back is an email to a CEO.

By T. Seppala, 05.04.18

View

02.23.18

Twitter relaxes the rules for customer service DMs

02.23.18 in

Internet

Twitter relaxes the rules for customer service DMs

You can theoretically DM your cable company forever.

By D. Cooper, 02.23.18

View

Customerservice

Google's CallJoy is an AI phone operator for small businesses

Nuance's AI uses real interactions to make chat bots smarter

Sprint lets you chat with customer service reps through iMessage

Apple Business Chat is now available in Europe, Asia and Australia

Uber brings 24/7 phone support to the UK

Apple teaches photo editing with over-the-phone classes

T-Mobile tackles lousy customer service with 'Team of Experts'

Dish customers can chat with service reps through iMessage

Jeff Bezos adds 'puppy savior' to his resumé

Twitter relaxes the rules for customer service DMs

Sponsored Links