Customerservice

06.13.17
Twitter DM buttons let brands help (or sell to) users
06.13.17 in

Twitter DM buttons let brands help (or sell to) users

The buttons were made to complement the social network's Direct Messaging Cards.

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05.03.17
Valve: Steam gets 75,000 complaints a day, so be patient
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Valve: Steam gets 75,000 complaints a day, so be patient

The company responds to accusations of slow customer service by pointing out it's not just you.

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11.17.16
Smarter bots are coming to Facebook, Google and Amazon assistants
11.17.16 in

Smarter bots are coming to Facebook, Google and Amazon assistants

MindMeld's tech gives assistants a "deep understanding" of products and services.

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11.01.16
Twitter adds business auto-replies for faster customer service
11.01.16 in

Twitter adds business auto-replies for faster customer service

Now you'll get a canned response when you slide into those corporate DMs.

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