Twitter relaxes the rules for customer service DMs
You can theoretically DM your cable company forever.
WhatsApp builds a customer service app for businesses
The Android app is available in select markets at launch.
WhatsApp now deals in customer support for businesses
Never use your phone to speak to a human again.
Verizon partner exposes 14 million customer records
Some of it included personal info.
Twitter DM buttons let brands help (or sell to) users
The buttons were made to complement the social network's Direct Messaging Cards.
Apple offers its iPhone repair tools to third-party shops
You won't have to visit an Apple Store to get a quick fix.
Valve: Steam gets 75,000 complaints a day, so be patient
The company responds to accusations of slow customer service by pointing out it's not just you.
Customer service on Twitter now includes location sharing
Get more help via DM with a brand’s account.
Twitter tests custom profiles for customer service DMs
They'll make businesses' DMs more human and personal.