Customerservice

02.06.19
Nuance's AI uses real interactions to make chat bots smarter
02.06.19

Nuance's AI uses real interactions to make chat bots smarter

Project Pathfinder draws on human conversation, not service scripts.

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01.16.19
Sprint lets you chat with customer service reps through iMessage
01.16.19

Sprint lets you chat with customer service reps through iMessage

The provider has added support for Apple's Business Chat.

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10.02.18
Apple Business Chat is now available in Europe, Asia and Australia
10.02.18

Apple Business Chat is now available in Europe, Asia and Australia

The company added 30 new brands to its list.

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08.29.18
Apple teaches photo editing with over-the-phone classes
08.29.18

Apple teaches photo editing with over-the-phone classes

Half an hour could boost your photography skills.

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08.15.18
T-Mobile tackles lousy customer service with 'Team of Experts'
08.15.18

T-Mobile tackles lousy customer service with 'Team of Experts'

It's promising that you'll talk to the same people whenever you need help.

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07.20.18
Dish customers can chat with service reps through iMessage
07.20.18

Dish customers can chat with service reps through iMessage

The company is now providing support through Apple's Business Chat.

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05.04.18
Jeff Bezos adds 'puppy savior' to his resumé
05.04.18

Jeff Bezos adds 'puppy savior' to his resumé

All it takes to get your stolen pooch back is an email to a CEO.

By T. J.,   05.04.18
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02.23.18
Twitter relaxes the rules for customer service DMs
02.23.18

Twitter relaxes the rules for customer service DMs

You can theoretically DM your cable company forever.

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