It follows Google's automated reservation tool Duplex.
Nuance's AI uses real interactions to make chat bots smarter
Project Pathfinder draws on human conversation, not service scripts.
Sprint lets you chat with customer service reps through iMessage
The provider has added support for Apple's Business Chat.
A newsletter a day keeps the FOMO at bay.
Now available on your smart speaker and wherever you get your podcasts: Apple Podcasts | Spotify | Google Play | iHeart Radio
Now available on your smart speaker and wherever you get your podcasts: Apple Podcasts | Spotify | Google Play | iHeart Radio
Apple Business Chat is now available in Europe, Asia and Australia
The company added 30 new brands to its list.
Uber brings 24/7 phone support to the UK
Finally, you can speak to a human.
Apple teaches photo editing with over-the-phone classes
Half an hour could boost your photography skills.
T-Mobile tackles lousy customer service with 'Team of Experts'
It's promising that you'll talk to the same people whenever you need help.
Dish customers can chat with service reps through iMessage
The company is now providing support through Apple's Business Chat.
Jeff Bezos adds 'puppy savior' to his resumé
All it takes to get your stolen pooch back is an email to a CEO.
Twitter relaxes the rules for customer service DMs
You can theoretically DM your cable company forever.
