Customerservice

05.03.17
Valve: Steam gets 75,000 complaints a day, so be patient
05.03.17 in

Valve: Steam gets 75,000 complaints a day, so be patient

The company responds to accusations of slow customer service by pointing out it's not just you.

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11.17.16
Smarter bots are coming to Facebook, Google and Amazon assistants
11.17.16 in

Smarter bots are coming to Facebook, Google and Amazon assistants

MindMeld's tech gives assistants a "deep understanding" of products and services.

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11.01.16
Twitter adds business auto-replies for faster customer service
11.01.16 in

Twitter adds business auto-replies for faster customer service

Now you'll get a canned response when you slide into those corporate DMs.

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