05.04.18 Business Jeff Bezos adds 'puppy savior' to his resumé All it takes to get your stolen pooch back is an email to a CEO. By T. Seppala, 05.04.18 save Save share
02.23.18 02.23.18 in Internet Twitter relaxes the rules for customer service DMs You can theoretically DM your cable company forever. By D. Cooper, 02.23.18 save Save share View
01.19.18 01.19.18 in Mobile WhatsApp builds a customer service app for businesses The Android app is available in select markets at launch. By S. Shah, 01.19.18 save Save share View
08.29.17 08.29.17 in Mobile WhatsApp now deals in customer support for businesses Never use your phone to speak to a human again. By R. England, 08.29.17 save Save share View
07.12.17 07.12.17 in Security Verizon partner exposes 14 million customer records Some of it included personal info. By J. Fingas, 07.12.17 save Save share View
06.13.17 06.13.17 in Mobile Twitter DM buttons let brands help (or sell to) users The buttons were made to complement the social network's Direct Messaging Cards. By M. Moon, 06.13.17 save Save share View
06.05.17 06.05.17 in Mobile Apple offers its iPhone repair tools to third-party shops You won't have to visit an Apple Store to get a quick fix. By J. Fingas, 06.05.17 save Save share View
05.03.17 05.03.17 in Internet Valve: Steam gets 75,000 complaints a day, so be patient The company responds to accusations of slow customer service by pointing out it's not just you. By D. Cooper, 05.03.17 save Save share View
04.03.17 04.03.17 in Mobile Customer service on Twitter now includes location sharing Get more help via DM with a brand’s account. By R. LeFebvre, 04.03.17 save Save share View
02.22.17 02.22.17 in Internet Twitter tests custom profiles for customer service DMs They'll make businesses' DMs more human and personal. By M. Moon, 02.22.17 save Save share View
