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Google isn't exactly known for interacting directly with its customers, but according to TechCrunch, the company wants to change that -- if you're looking to a buy a new gadget. Apparently, Mountain View has started testing a service on the Play Devices page that connects you to a Google Device Ex...

1 month ago 0 Comments
February 6, 2015 at 11:44PM
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Years of being dinged for ineffective and unresponsive customer service may be catching up to Comcast, which is finally responding with some much-needed tweaks. Charlie Herrin became its SVP of Customer Experience in September, bringing new features to the My Account app (iOS, Android) that track ...

3 months ago 0 Comments
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When it comes to offering great customer service, Comcast's reputation on the matter is far from being healthy. Every now and then, the company gets put on the map for making its subscribers go through rather tedious experiences -- to get an idea, just listen to the recording of this call. But Com...

4 months ago 0 Comments
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A Sprint training doc leaked by iSource and confirmed to be authentic by Engadget suggests Sprint is increasing its support options for iPhone owners. According to the document, dealers and preferred retailers will offer improved in-store service for iPhone customers starting on October 15. T...

2 years ago 0 Comments
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The people (and government) have spoken and Verizon has listened -- and issued a press release. The carrier has officially backed off of the "single payment fee" that drew almost universal ire amongst subscribers and nabbed the attention of the FCC. Says Verizon Wireless CEO Dan Mead, "we belie...

3 years ago 0 Comments
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Just like hard working humans, giant companies like to get paid consistently and on time for services rendered. But Verizon's method for motivating customers to pay up -- in the form of a $2 convenience fee -- isn't sitting so well with consumers, or the FCC. A Federal Communications Commission o...

3 years ago 0 Comments
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Ever wonder how Apple employees know you need help or are there to pick up an order? Apple employees now have a way to track you in the store. On Black Friday, New York Times reporter Brian X. Chen took a closer look at a customer tracking system Apple has been using "for a few weeks." It's an in...

3 years ago 0 Comments
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Admit it: Whether it is born of a desire to vindicate yourself using the opinions of another or because you just sharpened your claws and are eager to rip said opinions to shreds, sometimes you just love to read a juicy rant. Love them or leave them, we all have opinions and tend toward sharing t...

3 years ago 0 Comments