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If you're a BT broadband, mobile or TV customer, it's now a tad easier to manage your account from a phone. BT has released a new app called "My BT" for iOS and Android, which lets you check recent bills, track hardware orders and review the packages that you're currently signed up to. More useful...

August 10th 2015 at 6:59am 0 Comments
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Reuters reports that Time Warner Cable has been slapped with a hefty ($229,500) fine after hammering one of its own customers, Araceli King of Irving, Texas, with robo-calls. The cable company reportedly autodialed her 153 times in less than a year. The kicker: they weren't even looking for her --...

July 9th 2015 at 2:36am 0 Comments
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Comcast's X1 DVR platform is pretty powerful, but with more moving parts comes the chance for more things to go wrong. As PC tech support users might know, sometimes the easiest way to describe a problem isn't to speak at all, but to give someone remote access to your computer so they can see what...

July 8th 2015 at 6:58pm 0 Comments
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Right or wrong, Dell once had a reputation for some terrible customer service. But to its credit, the company seems to be showing some self-awareness. After making some recent improvements to its support for business customers, Dell is extending some of the same privileges to consumers as well. Wi...

June 2nd 2015 at 9:00am 0 Comments
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Google isn't exactly known for interacting directly with its customers, but according to TechCrunch, the company wants to change that -- if you're looking to a buy a new gadget. Apparently, Mountain View has started testing a service on the Play Devices page that connects you to a Google Device Ex...

February 6th 2015 at 11:44pm 0 Comments
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Years of being dinged for ineffective and unresponsive customer service may be catching up to Comcast, which is finally responding with some much-needed tweaks. Charlie Herrin became its SVP of Customer Experience in September, bringing new features to the My Account app (iOS, Android) that track...

December 19th 2014 at 5:35am 0 Comments
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When it comes to offering great customer service, Comcast's reputation on the matter is far from being healthy. Every now and then, the company gets put on the map for making its subscribers go through rather tedious experiences -- to get an idea, just listen to the recording of this call. But Com...

November 25th 2014 at 2:27pm 0 Comments
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Carrier IQ has let customer service reps diagnose smartphones from afar with its IQ Care software for a while, but now the solution has been given a worldwide release. By wielding IQ Care (and asking a phone owner's permission, we're assured), technicians can see device-specific stats such as a ba...

February 20th 2013 at 1:38am 0 Comments
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A Sprint training doc leaked by iSource and confirmed to be authentic by Engadget suggests Sprint is increasing its support options for iPhone owners. According to the document, dealers and preferred retailers will offer improved in-store service for iPhone customers starting on October 15. T...

September 6th 2012 at 9:00am 0 Comments