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Years of being dinged for ineffective and unresponsive customer service may be catching up to Comcast, which is finally responding with some much-needed tweaks. Charlie Herrin became its SVP of Customer Experience in September, bringing new features to the My Account app (iOS, Android) that track

3 days ago 0 Comments
December 19, 2014 at 5:35AM
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When it comes to offering great customer service, Comcast's reputation on the matter is far from being healthy. Every now and then, the company gets put on the map for making its subscribers go through rather tedious experiences -- to get an idea, just listen to the recording of this call. But Com

27 days ago 0 Comments
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The people (and government) have spoken and Verizon has listened -- and issued a press release. The carrier has officially backed off of the \"single payment fee\" that drew almost universal ire amongst subscribers and nabbed the attention of the FCC. Says Verizon Wireless CEO Dan Mead, \"we belie

2 years ago 0 Comments
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Just like hard working humans, giant companies like to get paid consistently and on time for services rendered. But Verizon's method for motivating customers to pay up -- in the form of a $2 convenience fee -- isn't sitting so well with consumers, or the FCC. A Federal Communications Commission o

2 years ago 0 Comments
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When it comes to traditional pay-TV service the majority of us are still shelling out, but we're wondering how you feel about what you're getting in return. Let it all out, can you sit back and flip through channels / VOD / DVRed programming without a care in the world, does just looking at the c

3 years ago 0 Comments