Customerservice

07.09.15
TWC robo-calls customer 153 times, now owes her $229,500
07.09.15

TWC robo-calls customer 153 times, now owes her $229,500

Reuters reports that Time Warner Cable has been slapped with a hefty ($229,500) fine after hammeri...

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07.08.15
Comcast 'Co-Pilot' is tech support screen sharing for your DVR
07.08.15

Comcast 'Co-Pilot' is tech support screen sharing for your DVR

Comcast's X1 DVR platform is pretty powerful, but with more moving parts comes the chance for more...

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06.02.15
Dude, you're getting a call from Dell
06.02.15

Dude, you're getting a call from Dell

Right or wrong, Dell once had a reputation for some terrible customer service. But to its credit,...

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02.06.15
Google is testing Hangouts-based customer service
02.06.15

Google is testing Hangouts-based customer service

Google isn't exactly known for interacting directly with its customers, but according to TechCrunc...

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12.19.14
Comcast's new customer service fix: use the app to schedule a call
12.19.14

Comcast's new customer service fix: use the app to schedule a call

Years of being dinged for ineffective and unresponsive customer service may be catching up to Comc...

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