Skip to Content

AOL Tech

defective posts

Walmart recalls 1.5 million flammable Durabrand DVD players

Remember those amazingly cheap doovde players Walmart was so proud of a couple years back? Well, they ain't so amazing anymore, unless that's what you'd call a device capable of spontaneously bursting into flames. Sold between January 2006 and July 2009 exclusively at Walmart stores in the US and ASDA supermarkets in the UK, the explosive Durabrand units are being called back due to 12 reported instances of overheating, including five that caused fires. You have to love the irony of skimping on a doovde player purchase, only to pay for it later with "enhanced" insurance premiums. We reached out to Walmart for comment, but they didn't know what a doovde was. Nevertheless, we captured the conversation after the break.

Update: While we haven't yet got clear confirmation that ASDA is following suit, we'd be very surprised to not see the product pulled and returns honored in the UK in the same fashion as in the US.

[Via CNN Money; Thanks, Keith]

Sony finally admits NVIDIA chips are borking its laptops, offers free repair

Last summer, while Dell and HP were busy pinpointing and replacing faulty NVIDIA chips in their notebooks, Sony was adamant that its superior products were unaffected by the dreaded faulty GPU packaging. Well, after extensive support forum chatter about its laptops blanking out, distorting images and showing random characters, the Japanese company has finally relented and admitted that "a small percentage" of its VAIO range is indeed afflicted by the issue. That small percentage comes from the FZ, AR, C, LM and LT model lines, and Sony is offering to repair yours for free within four years of the purchase date, irrespective of warranty status. Kudos go to Sony for (eventually) addressing the problem, but if you're NVIDIA, don't you have to stop calling this a "small distraction" when it keeps tarnishing your reputation a full year after it emerged?

[Thanks, Jonas]

Faulty GPUs reportedly cost NVIDIA another $119 million

We already knew that NVIDIA had to shell out anywhere from $150 to $250 million last year to resolve issues related to its defective GPUs, but it looks like that may have only been the beginning, with The Inquirer now reporting that the company has also been forced to pay an additional $119.1 million over the past four months to fix a faulty die and weak packaging material used in the affected graphics chips. What's more, NVIDIA apparently won't say whether it expects to incur any further charges related to the defective chips or not, although it simply describes the whole situation as "small distraction," and says it hasn't affected its ability to launch new products.

Xbox 360 red ring of death problems (finally) solved?


Is your Xbox 360 red in the face? No, not that kind of red, but facing that painstakingly loathsome red ring of death? Well, if group product manager Aaron Greenberg knows anything about the situation -- and we'd imagine he does -- then it looks like the guys at Microsoft have finally found a solution to many gamers' worst nightmares. In an interview with Edge Online, Greenberg said that through repairs they've done as well as updated technology, the guys in Redmond are pretty confident that afflicted consoles should be nonexistent in the not so distant future and that they've "put the worst behind us on this." So, breathe easy obsessive gamers, you needn't worry about getting an infected console any more -- we hope.

[Via Yahoo! Games]

NVIDIA reportedly urging customers to buy new problem-free GPUs


NVIDIA has yet to step in and confirm this publicly, but a purported leaked memo from the outfit has been posted over at VR-Zone. What's it say, you ask? Only that the company "strongly recommends that customers transition to the latest revision of the NB8E-SET GPUs as soon as possible." Said revision taps a new Hitachi underfill packaging material that "improves product quality and enhances operating life by improved thermal cycling reliability." If you'll recall, certain PC vendors such as Dell issued their own firmware updates to combat the weak packaging set in the chip maker's faulty GPUs earlier this year, but it appears that NVIDIA's solution is to just let bygones be bygones and get on with the new and improved.

[Via Electronista]

Apple says some MacBook Pros hit by faulty NVIDIA chips


It's pretty far behind the likes of Dell and HP in getting to the bottom of the whole defective NVIDIA GPU situation, but Apple has now finally come out and confirmed that some of its MacBook Pros are indeed affected by the problem. According to a just posted Apple support document, the specific models affected were all made between May 2007 and September 2008, and include all 15- and 17-inch models equipped with NVIDIA GeForce 8600M GT graphics processors. As with other laptops, the problem shows itself in the form of distorted or scrambled video, or a complete absence of video on the screen or external display. If your MacBook Pro falls into that lot, and the problem occurs within two years of your original purchase date, Apple says it'll repair it free of charge, even if it's out of warranty. It's also issuing refunds to folks that have already paid to get their MacBook Pro repaired. Hit up the link below for the complete details.

[Via AppleInsider]

Figuring out which NVIDIA GPUs are defective -- it's a lot

So now that HP's joined Dell in releasing information on which laptops have those defective NVIDIA GPUs, we can sort of piece together which chips are faulty -- and just as had been rumored, it looks like basically every Geforce 8600M and 8400M chip is affected. That's not good news for NVIDIA, which has been saying that only "previous-generation" chips were problematic -- unless the chipmaker is planning on updating the hugely popular 8x00 series sometime, say, now, that's not exactly true, now is it? Other affected chips appear to be in the GeForce Go 7000 and 6000 lines, as well as the Quadro NVS 135M and the Quadro FX 360M, but that's just looking at model numbers, and we can't be exactly sure. We'd say that if you've got a machine with any one of these GPUs, it might be wise to call in and see what your laptop maker is going to do -- and it would be smart for NVIDIA to come right out and say exactly how big and how bad this problem really is.

Read - Dell list of machines and patch
Read - HP list of machines, extended warranty info

All NVIDIA 8400M / 8600M chips faulty?

NVIDIA's stock took a pretty big hit last week when it announced that "significant quantities" of "previous-generation" GPUs and mobile and communications processors were defective and that it would take a $250M charge against earnings to repair and replace the affected chips, but the company didn't say which chips specifically were faulty, nor how many. That might be because the problem is much worse than it even sounds -- according to a report in The Inquirer, every single G84 and G86 GPU in the 8400M and 8600M series of cards is affected. Apparently both chips share an ASIC, and the core design suffers from the same heat-related issues. That certainly implicates a "significant quantity" of chips, all right, but this is just a rumor for now -- one that's probably best handled by NVIDIA stepping up and letting its customers know exactly how big the problem is.

[Thanks, Rich]

NVIDIA says "significant quantities" of laptop GPUs are defective, stock tumbles

If you're the type to watch the late stock tickers, you might have noticed that NVIDIA's stock just took a pretty big hit, down 24 percent to $13.56 -- that's because the company just informed investors that "significant quantities" of previous-generation graphics chips have been failing at "higher than normal rates," and that it's lowering its Q2 estimates due to pricing pressure. NVIDIA will be taking a $150M to $250M charge against earnings next quarter to cover the cost of repairing and replacing the affected chips, but didn't specifically announce what products were defective, just that they include GPUs and "media and communications processors." Laptop makers have apparently already been given an updated GPU driver which kicks in fans sooner to reduce "thermal stress" on the GPU, and NVIDIA says it's talking to its suppliers about being reimbursed for the faulty parts. That's great and all, but we'd really rather know which chips specifically are failing -- if you're serious about playing in the big leagues, you better come clean, guys.

Samsung sued for defective Blu-ray players


We'll be straight with you -- we aren't surprised one iota by this one. For those keeping tabs, Samsung's slate of Blu-ray players have been plagued with issues essentially from day one, and while it has released a flurry of firmware updates over the years in an attempt to mend a variety of incompatibility issues, even its recent BD-UP5000 hybrid player is being axed early on after giving owners all sorts of fits. Apparently, one particular buyer isn't taking things lying down, and has decided to file suit against the mega-corp alleging that it has sold "defective Blu-ray players" to consumers. According to the suit, Sammy was "fully aware of the defective nature of the player [BD-P1200, in particular] at the time of manufacture and sale," and it also claims that the firm has "failed to provide a remedy consistent with the products' intended and represented uses." More specifically, the verbiage picks on the units' inability to play back select BD titles, and while some fixes have indeed been doled out, we still get the feeling many consumers have been left dissatisfied. Needless to say, this outcome should be interesting.

[Thank, Nfinity and Prey521]

Man's XPS M1330 arrives sans OS, quality


We're not sure who or what is putting these XPS M1330 laptops together for Dell, but not only are they having a horrible time of it even getting the laptops out the door, but this particular man's shipment was just a little lacking in the quality department when it arrived two weeks ahead of the estimated ship date. The $2k+ laptop looked fine at first glance, but when Pradeep popped it open and hit the power button, it immediately booted to a blank, white, flickering screen. After 10 minutes, nothing had changed, no Dell logo, Vista boot screen or anything -- not only had Dell forgotten an OS, they didn't even manage to squeeze in a system BIOS before they shipped this one. That wasn't all that Dell screwed up on this M1330, the power button is defective, the Microsoft seal underneath the machine is partially ripped and burned, there's a problem with a grill cover protruding, and the WiFi radio switch is so loose it almost falls off when pushed back and forth. Sure, this is just one guy's experience with one M1330, and his mom got a similar computer -- after a much longer shipment wait -- that worked just fine, but we're still thinking Dell might try and shore up quality control just a little bit before somebody manages to get something shoddier than this out the door. Dell's giving Pradeep a new laptop, labeled "priority" in the build queue, and offered him a $50 gift certificate for his trouble.

Update: After spotting this article, Dell contacted us for help getting a hold of Pradeep, and is currently helping expedite his new system. Pradeep did say his replacement was already "priority" before this article went up, but we're sure the PR people are going to speed things up considerably for him. Of course, this is just one person's experience, and we hope Dell will show the same courtesy to everyone involved in the M1330 fiasco -- or better yet, start shipping these things intact and on time!

Update 2: Dell hit us up, apparently after doing some diags on Pradeep's machine, they claim to have discovered that while the M1330 in question did have Windows installed on its drive, just so happens that whomever assembled the system didn't connect the LCD's LVDS to the motherboard. Not that that's much better or anything. Anyway, it seems like all's well that ends well for Pradeep, but we aren't sure we can say the same for the rest of Dell's M1330 customers.

Microsoft blames baby's parents for deadly Xbox fire

In what's probably the appropriate legal move given the situation -- but what will probably not earn the company any warm fuzzies -- Microsoft is asking the U.S. Central Court for Central Illinois to dismiss that wrongful death lawsuit filed by the parents of young Wade Kline, arguing that "misuse or abuse" of the family Xbox was the cause of the deadly blaze. Specifically, Redmond claims that the suit, which also names Wal-mart and and an anonymous power-supply maker, lacks merit because the Klines "knowingly, willingly, intentionally, and voluntarily exposed themselves to said danger and assumed the risk of incident, injuries, losses, and damages" -- though it's not really clear what "danger" they're referring to. Besides looking to clear its good name, Microsoft also wants the now house-less family to cover its likely-steep legal costs, which probably won't do much to win back the Klines as return customers. We'll keep you posted as the case progresses.

QA glitch allows defective ATI Radeon cards to slip out

According to "sources" at AMD, the firm's official graphics card diagnostic and validation software was recently discovered "to have a bug that failed to detect defective ATI Radeon HD 2400 and 2600 graphics cards." The problem was actually discovered by various "channel vendors" who supposedly pointed out an error in the BIOS application process, and it was noted that Asus, MSI, and Gigabyte were all bitten by the mishap. Thankfully, the glitch can seemingly be rectified by "reapplying the BIOS," but now some 20,000 to 30,000 units are already being shipping back in order to be mended before reaching consumers' hands; interestingly, there's no mention of a remedy for the "small number" of end users that may actually own one of these marred boards. Nevertheless, AMD has responded by stating that this ordeal was simply "an isolated incident," and assured us all that "measures were taken to solve the issue as soon as it was detected."

[Via TGDaily]

Toshiba waves the recall flag again on Sony laptop batteries

Groundhog's Day ain't got nothing on this. Yet again, we're faced with another recall on potentially defective laptop batteries, and yet again, these cells in question could catch fire when you least expect it. The latest round of recalls by Toshiba allows for some 10,000 Sony-made batteries to be replaced after a trio of fire incidents over the past ten months got its attention. Of course, Sony noted that the financial impact of this wave should be minor, particularly compared to the recall-related costs it's already trying to swallow.

Stubborn ex-customer takes Gateway to court for defective PC

"Me against the world" has taken on a whole new meaning for high school dropout Dennis Sheehan, who has taken Gateway to small claims court in a completely bizarre catch 22-laden case. Apparently, the now 46-year old Sheehan took his stubbornness out on the corporation who sent him a computer that "displayed scattered graphics" fresh out of the box. After the company purportedly refused to remedy the issue, the two have ended up in court where Gateway claimed that clicking through the EULA upon bootup eliminated his right to even sue; au contraire, claimed Sheehan, who explained that the malfunctioning PC wasn't even able to render the text and allow him the opportunity to read it. Interestingly enough, a tentative ruling on May 24th sided with the plantiff and maintained that the case would stay in small claims court, but it looks like finality is still a good ways off for the perturbed ex-customer.

[Thanks, Mike]
Zune HD ExposedHTC Hero: Android Evolved
Follow us on TwitterEngadget Video



AOL News

Joystiq

Download Squad

TUAW

Daily Finance

Asylum

Autoblog

Switched.com

FanHouse

Autoblog Green