failure
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Intel to owners of failed SSD 320s: we're 'aware of the customer sightings'
We can imagine few things more horrible than booting up your new 600GB SSD and seeing a reported capacity of 8MB. That's exactly the situation reported by users of Intel's SSD 320 series for over a month on the company's support forums, as well as on Amazon reviews. One disappointed (to say the least) user describes that very scenario, and he's not alone. According to several forum members, the problem seems firmware related and shouldn't require a recall, while Intel says it's "aware of the customer sightings." Short on meaningful details, the statement promises an update is coming with more information -- bite-sized consolation for the owners of byte-sized drives.
Why my next Mac won't be a notebook
Apple's products are widely hailed as better-built and more reliable than other manufacturers' devices, with greater longevity, better build quality and a lower incidence of device-killing defects. Ask most Mac owners, and they'll tell you their experiences with their machines have been almost completely problem-free. I wish that I could say the same. My house is where portable Macs go to die. In mid-2007, my wife bought a white MacBook. In the three years she owned it, the following things went wrong with it: Late 2007: Upper case cracked. Known design issue. Replaced with used case. Mid 2008: Upper case cracked again, in same spot. Replaced with new case. Mid 2009: Logic board failed. Known issue. Replaced. Late 2009: MagSafe adapter fails. Known issue. Replaced. Late 2009: Graphics failure. Display replaced. Early 2010: Logic board fails again. MacBook replaced with a brand new 2009 model. One lemon machine is bad enough, but at least she got the most positive outcome imaginable: only months before her AppleCare expired, Apple gave her a brand new replacement machine with another three years of AppleCare coverage. As I write this, I'm using my wife's MacBook because my MacBook Pro is in the shop (again) with a failure related to the logic board (again). For the first couple of years, I had no issues at all with my Early 2008 MacBook Pro, but it started to fall apart at the seams in October of last year. First the battery experienced a fault, losing over 10 percent of its capacity in a week, and getting AppleCare to replace it was an irritating jousting match. A month later, the infamously defective NVIDIA 8600M GT GPU failed, and I got the logic board replaced. Given the history of defects in our equipment, I half-jokingly told my wife that my MacBook Pro was likely to fail again within a couple months of my AppleCare expiring.
GDC: Stardock's Brad Wardell explains the failure of Elemental and how he's making it up to fans
"Unlike the other examples you've heard tonight, this game shipped. It's at the store right now. At Walmart. Yeah." -- Brad Wardell, president and CEO of Stardock. That ominous statement was slipped into the middle of Brad Wardell's "Failure Workshop" speech this afternoon, where the Stardock head discussed a project he now considers a full-on failure: Elemental: War of Magic. He was just one of five separate developers detailing a project that went awry. "If someone had an idea, we'd say 'Oh sure, go ahead! Throw that in!,'" Wardell explained, describing the disorganized nature of Elemental's development. "That works okay if you have seven guys," he said, continuing, "It doesn't work so well when you have 18 guys."
"We were wrong": LotRO dev explains radiance's failure
If you had to sum up Lord of the Rings Online's radiance stat in four words, those would probably be: good intentions, horrible execution. As we've known since last year, the much-hated radiance is on its way out of LotRO in the upcoming Echoes of the Dead update, and for many players, it's not a day too soon. "Sometimes it's difficult to shine the interrogation lamp on yourself and find out what exactly went wrong." Developer Allan Maki has the unenviable task of explaining just what went wrong with this feature, but he does it nevertheless in a new LotRO dev diary. Part apology, part history and part transparency, this diary is a fascinating explanation of how a well-intended mechanism can go awry without proper communication and incomplete implementation. After a long period of trying to force radiance to work, the team ultimately decided to yank radiance from the game altogether. Maki insists that it could have worked, had the team gone about it more smartly: "Radiance was not a bad idea. In fact, many of us still feel that if it had been designed correctly it would have been successful. As it turned out, however, we created nothing more than an arbitrary gating mechanic that forced players to get 'keys' in order to enter raids."
Microsoft admits 'failure' with Xbox 360 faceplates, says nobody bought them
This one's strictly for the record, the one that documents failed aesthetic experiments. Microsoft's Albert Penello has been cornered for an interview by the British Official Xbox Magazine -- mostly to discuss the console's five-year anniversary -- and their discourse touched on the ill-fated frontal accessory for the original 360. Penello admitted that although "faceplates were what everybody wanted to do" five years ago, they pretty much fell flat in terms of retail success, which led Microsoft to kill them off pretty quickly. We can't say we ever developed strong feelings either way about these plastic prettifiers, let's just be happy that Microsoft's latest console peripheral probably won't be subject to similar mea culpa admissions five years from now.
PSA: Botched AVG 2011 update might be why your PC won't start today
Did you update your free copy of AVG 2011 today, in the hopes of evading a nasty bug? In a set of mildly familiar circumstances, the antivirus company has inadvertently unleashed an even nastier one. Users running 64-bit editions of Windows 7 and AVG 2011 are reporting a STOP error after a mandatory antivirus update this morning, which is keeping some from booting their machines into Windows at all. The buggy update has since been pulled and there are a couple ways to preemptively keep it from happening if you're staring at the message above, but if you've already been stung, you're looking at some quality time with a recovery disc or repair partition to fix your Windows boot files. Find all the solutions, including the preemptive ones, at our source link below.
The Soapbox: Don't hate the game, hate the copy
Disclaimer: This editorial column is 100% the opinion of the writer and does not necessarily reflect that of Massively as a whole. If you're afraid of opinions other than your own, you might want to skip this column. If you ask a remarkably high number of players, World of Warcraft is a negative influence on the face of MMOs. Not necessarily for the reasons that many players, current and former, will claim; the complaints of this group have nothing to do with content or overarching design philosophy. No, World of Warcraft has ruined things just by virtue of its very existence. It's WoW's fault that we've seen a flood of games that are, essentially, the same game with a slight twist (WoW in space, WoW with more PvP, WoW in the mind of Derek Smart, and so forth). It's WoW's fault that these games have failed, and it's even more WoW's fault when other games fail. And despite everything, these claims aren't seen as ridiculous. They're often taken very seriously. But really, WoW isn't to blame for its clones or the failures of other games. The fault for those lies exactly where logic would imply.
Craig Morrison on success and failure
Last week's Craig Morrison blog topic brought a wave of interesting comments from readers and writers alike, illustrating why MMO number-crunching is always a hot-button issue. The Age of Conan game director takes another crack at a controversial topic with his followup post, and attempts to deconstruct the logic of fans who insist on labeling games "successes" or "failures" despite not having the information necessary to make such a judgment. "Whether any title that displays a numbers trend similar to another can be deemed a success or a failure depends entirely on the budget, ambition and infrastructure of the project," he writes. While that's common sense to most folks, there are still some who insist that AoC and Warhammer are "failures" despite the fact that they remain open for business and profitable. Morrison acknowledges that both titles fell short of their ultimate subscriber goals, but also cautioned that equating lower-than-desired numbers to failure "is a very dangerous assumption to make."
Kindle DX trial at Darden concludes it's academically woeful, personally enjoyable
Amazon's experiment of replacing textbooks with Kindle DXs in classrooms already took a pretty hefty blow from Princeton's feedback -- which described the jumbo e-reader as "a poor excuse" for an academic tool -- but here comes some more punishment courtesy of the trialists at Darden. The Business School describes the DX as clunky and too slow to keep up with the pace of teaching, with up to 80 percent of users saying they wouldn't recommend it for academic use. There is a silver lining to this cloud of hate however, as up to 95 percent of all project participants would be happy to recommend the Kindle DX as a personal reading device. That meshes rather well with the high satisfaction and sales figures e-readers are enjoying, but it does show that the hardware has a long way to go before it convinces us to ditch our paperbacks. [Thanks, Miles B]
Don't trust the critics: Four Apple products they thought would fail
Ever since the iPad's introduction a month and a half ago, the internet has been awash in criticism of the as-yet-unreleased device. "It's just a big iPod touch," many have said. "No Flash, no multitasking, no sale," others bemoaned. And a few have gone so far as to say, "It doesn't do a lot of things that a netbook that costs half as much will do." For these reasons and many more, many of the pundits and forum dwellers have but one prediction: the iPad is going to crash and burn. Don't you believe it, because the critics have been wrong before. Several times, actually, according to The Week, which provides a list of five Apple products the critics thought would fail. Out of those five, only one, the Newton, failed to find mainstream success. The other four were industry-defining products which went on to sell millions of units each. What did the critics have to say about these four "failed" Apple products when they first debuted, and which products were they? Click "Read More" to find out.
Nook fails to communicate, download purchased ebooks
You didn't think the whole Nook saga was over, did you? After just succeeding in delivering devices to expectant pre-orderers in time for Christmas, Barnes and Noble is today cleaning up yet another mess courtesy of its ill-prepared content servers. Judging by customer feedback on its support forums, it appears a glut of download requests over gift-giving day jammed the B&N net pipes and left a great many disappointed Nook users. All attempts at downloading an ebook yesterday -- even by those who got their Nook a little earlier in the month -- were greeted with a "Queued: Will complete shortly" message, which apparently remained that way until early this morning when downloading finally resumed functioning. The biggest perceived failure here, though, is the book retailer's silence on the issue, which illustrates the importance of communicating with your customers -- most people seemed tolerant of the setback once they realised they didn't have faulty hardware. [Thanks to all who sent this in]
Laptop reliability survey: ASUS and Toshiba win, HP fails
Boy, do we have a nice slab of data for you to sink your teeth into today. The 3-year service history of more than 30,000 laptops has been pored over, analyzed, and reduced to gorgeous comparative charts, which you know you're dying to know more about. We should note, however, that the service was provided by SquareTrade, whose primary business is selling extended warranties, but that shouldn't completely prejudice us against reaching conclusions on the basis of the presented facts. Firstly, netbooks have shown themselves to be on average 20 percent less reliable than entry-level laptops, which in turn are 10 percent more likely to break down than premium machines. In other words, you get what you pay for -- shocking, right? The big talking point, though, will inevitably be the manufacturer comparison chart above: here ASUS and Toshiba (rather appropriately) share the winners' spoils, while HP languishes in the ignominious last place, with more than a quarter of all laptops expected to suffer a hardware fault of some kind within three years. So, does your experience corroborate / refute this info? Keep it gentlemanly, okay?
Missing something in our MMOs 3: Beyond Thunderdome
It started with Brian Green musing about something being missing in our MMOs, which was followed by Steve Danuser weighing in on the issue as well. The specifics are under debate, but there's been quite a bit of furor on the basis of that simple concept -- that something ought to be there that isn't. We've lost the sense of adventure, of the game and the story being epic. What is it? An interesting idea has been put forth on Fool's Age: perhaps what we're really missing is the opportunity to fail. Leaving aside the inevitable string of comments about how it's possible to fail permanently in Champions Online by choosing the wrong build, there isn't a way in most games these days to undertake a quest and fail. For that matter, it's not even usually possible to alter the course of events -- you might recognize two steps in that the kindly old man is not who he says he is, but you still have to complete the quests as they're offered. The entry discusses some of the obvious problems with allowing players to permanently fail, but the question bears examination. Would our games be better if we had the very real threat of screwing up and failing permanently?
MMO Family: The family that groups together
MMO Family is your resource for leveling a gaming-specced family. From tips on balancing gaming with family life to finding age-appropriate niches for every family member, MMO Family offers you advice on MMO gaming of the family, by the family and for the family. Now that we've established why and how to stay plugged into your children's gaming interests, some general internet safety rules for kids and a variety of ways to choose games that are suitable for your family, you're probably ready to log in and get some XP. But if it's the whole family we're trying to consider here, we're not quite buffed and ready to pull. Gaming for kids and gaming with kids are two different things. Have you considered the benefits of fitting both into your gaming family? A gaming family has a lot in common with a rich, well developed MMO. You can solo. You can group. You can team or raid. You can quest, and you can craft. You can go PvP, stay PvE or tuck yourself into a quiet corner to roleplay or socialize. And just as you can cherry-pick your activities according to your interests within a single game, you can mix and match games, what you do within each game and different configurations of groups and partners within your family. There's no law that states that kids must play "children's games" and adults must play "mature" fare. Your kids may be jonesing to play the games they've grown up watching you play – or they may find your enraptured state over the economy of EVE Online utterly stultifying. Cobble together whatever mix of high/low, adult/kiddie gaming everyone finds most enjoyable.
T-Mobile 'considering additional measures' to compensate Sidekick owners
The official line is still that T-Mobile customers affected by Sidekick amnesia will be given a months' credit on their data plan, but that may not be the end of it (and considering the magnitude of the issue for affected folks, we'd certainly hope not). At this point, they're leaving the door open to more by saying that they're "considering additional measures" to help soothe the souls of those who lost contacts, notes, schedules, apps, and everything else, but exactly what those "measures" are remains to be seen. Free phones? Free service? A gift certificate to a day spa? The full (albeit brief) remarks can be found after the break.
Sidekick failure rumors point fingers at outsourcing, lack of backups
Backing up your personal PC to external media might still be a novel concept for some, but any IT manager fresh out of school can tell you that regularly backing up mission-critical servers -- and storing those backups in multiple physical locations -- isn't merely important, it's practically non-negotiable, and it only becomes that much more critical before undertaking hardware maintenance. Alleged details on the events leading up to Danger's doomsday scenario are starting to come out of the woodwork, and it all paints a truly embarrassing picture: Microsoft, possibly trying to compensate for lost and / or laid-off Danger employees, outsources an upgrade of its Sidekick SAN to Hitachi, which -- for reasons unknown -- fails to make a backup before starting. Long story short, the upgrade runs into complications, data is lost, and without a backup to revert to, untold thousands of Sidekick users get shafted in an epic way rarely seen in an age of well-defined, well-understood IT strategies. The coming weeks are going to be trying times for both Microsoft and T-Mobile, a sideline player in this carnage that ultimately still shoulders responsibility for taking users' cash month after month and keeping tabs on the robustness of its partners' workflows. We're betting that heads are going to roll at both of these companies, formal investigations are going to be waged, users are going to be compensated in big ways, lawsuits are going to be filed, and textbooks could very well be modified to make sure that lessons are learned for the next generation of college grads tasked with keeping clouds running. Why there weren't any backups -- even older ones -- that could've been used as a restore point is totally unclear, so we're hoping Microsoft has the stones to come clean for the benefit of an entire industry that wants to understand how to make sure this never happens again.
The Daily Grind: What unloved game do you adore?
If you had to describe the MMO field in one word - without using the words "virtual" or "massive" or "Warcraft" - you could do worse than picking "fickle". It's all but a law of nature that for every game that manages to get big-time exposure, there's another whose very name provokes boredom at best and vitriol at worst. For every Aion, there's a Tabula Rasa... or, if you want to be more ironic, for every Asheron's Call there's an Asheron's Call 2.But no matter those obstacles, someone will love those games. There is always a fanbase, always people who play the game, always people sad when and if it dies. Maybe it's some quirky system that the game introduced that was interesting enough to overlook the game's other flaws, maybe it's a surfeit of flavor and roleplaying options, maybe it's even just the fact that the game is so badly designed the player gets a strange, Mystery Science Theater 3000 thrill out of the train wreck.Whatever the reason, we've all got our pet games, whether we think they're underappreciated gems or bad games we love anyway. What's your favorite MMO that no one else seems to like?
Microsoft responds to Xbox 360 54.2 percent failure rate report, doesn't dispute the data
Admittedly, when we saw Game Informer's survey that pegged Xbox 360's failure rate at 54.2 percent, we were thinking that was a bit steep of a number, possibly bumped up a few digits from some possible sampling errors. So when we were gearing up to read Microsoft's statement responding to the data, we fully expected some harsh rebuttal of the number. Turns out we got disappointed. A spokesperson for Redmond pointed to its superior entertainment value, its "best warranty in the industry" and its "constantly improving design, manufacture, and performance." At no point is there a dispute or even direct reference to the findings, which is really something that could've helped public perception on a nagging issue. How about taking a page from Fujifilm, eh Microsoft?
Game Informer: Xbox 360 at 54.2 percent failure rate
digg_url = 'http://www.joystiq.com/2009/08/17/game-informer-xbox-360-at-54-2-percent-failure-rate/'; The latest issue of Game Informer contains a surprising statistic for anyone who's ever loved and lost their Microsoft-branded home console – according to their survey, in which over 5,000 console owners participated, the Xbox 360's current failure rate due to the Red Ring of Death, E74 or other hardware failure is 54.2 percent. They also calculated the relative death toll for PS3s due to the Yellow Light of Death (10.3 percent) and Wiis, due to ... well, we're not actually sure what color the Wii's light turns to upon its demise (6.8 percent). Unfortunately, for having the highest failure rate, survey participants also pinned Microsoft for having the least helpful customer service representatives. Not that it matters – later in the survey, only 3.8 percent of participants said they'd never buy another Xbox 360 due to its high failure rate. Speaking of which, we're not sure what future techno-utopia this poll was conducted in, but a 54.2 percent Xbox 360 failure rate sounds awfully low. Had the survey's participants been comprised entirely of Joystiq staffers, it would have been a bone-chilling 100 percent. [Via Consumerist]
2008 wasn't a good year for MMOs
One of the blog posts over at the Hellforge community that is getting some traction is Agamemnon's look back at the MMO failures of 2008. Included are looks into why Tabula Rasa, Hellgate: London, Age of Conan, and Pirates of the Burning Sea either outright failed (in the case of Tabula Rasa and Hellgate) or were unable to get the subscriber numbers they expected with their launches.What separates this blog post from the myriad of other posts on the same subject is that the article ends with the many things that these games all did wrong and other developers should learn from. Little things, like listening closely to the feedback from your beta testers, fostering a community, and learning to stay away from the concept of "we'll patch it to perfection." It's a good analysis of the many failures of other games, and a kind tip of the hat to the things an MMO can do right, such as Mythic's openness with Warhammer Online.
