hacked-accounts
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Some PlanetSide 2 European accounts have been compromised [Updated]
You know the drill people: Accounts hacked, time to change those passwords ASAP. Who's affected this time around? It's the runners-and-gunners of PlanetSide 2 in Europe. Email addresses and passwords for some accounts were exposed, and affected players have been notified that they should create a new secret code so that the unwashed hackers don't gain entry to personal accounts elsewhere. ProSiebenSat.1 issued the warning last night: "We have ascertained that there was recently unauthorized third-party access to one of our systems. The possibility that your data (email address and password) has been accessed by an unauthorized third party cannot be excluded. We were able to detect the problem promptly and took all necessary action to rectify the issue." The company said that account data are encrypted and issued instructions how to change your password if this impacts you. No European SOE PlanetSide 2 accounts were affected by the intrusion. [Thanks to the mighty Tandor for the tip!] [We've updated the article to clarify that only some PSS1 accounts were affected. SOE's European accounts are in the clear.]
Guild Wars 2 brings trading post online, handles hacked accounts
It's a good day for Tyria's Wall Street and its many denizens, as ArenaNet has brought Guild Wars 2's trading post fully online. The trading post, which works as an advanced version of an auction house for the game's players, has only been sporadically available since launch. The defense and counter-attack against the legion of GW2 hackers continues, however. The devs report that "a Guild Wars-related fan site" was recently hacked for its account information, and say that the reset password feature for the game will remain disabled for the time being as to not allow hackers another avenue of attack. ArenaNet said that during the past 24 hours, the team has dealt with over 2,500 hacked accounts and over 2,800 login issues.
Hackers compromise 33,000 SOE accounts
Sony's hacking woes continue today, as intruders today have attempted -- and, in some cases, succeeded -- to access the giant corporation's accounts. Chief Information Security Officer Philip Reitinger posted a letter on several SOE forums informing players that their accounts may have been compromised. The good news is that less than 0.1% of Sony's entire playerbase has been affected. The bad news is that that leaves around 33,000 SOE players -- in addition to Sony Entertainment Network and PlayStation Network customers -- whose accounts were hacked. Following the intrusion, Sony temporarily locked the accounts and is investigating the situation. "Only a small fraction of these 93,000 accounts showed additional activity prior to being locked," Reitinger said. He assured customers that credit card numbers were not leaked and that any purchases made during this intrusion will be restored. SOE customers with locked accounts will receive an email with instructions on how to validate their credentials and restore their service.
Blizzard posts new account security guide
Make no mistake: it really sucks when your WoW account gets compromised. Even with the speed with which compromises are handled by the support department nowadays, it's still a pain to have to wait to get your stuff back -- and it's even worse to know that someone was in there mucking around with your dudes, you know? Blizzard's been better about helping people with account security problems recently, like giving out free authenticators to some hacked accounts and offering a free phone-in authenticator service, but in the end, a lot of the responsibility falls on you the player to keep your account secure. To that end, Blizzard has assembled a new account security guide. It's a pretty comprehensive list of the steps you can take to secure your account, from getting an authenticator to learning how to recognize phishing emails to making sure that your computer itself is secured through the use of antivirus software. Learn it, live it, love it. In account security, as in Planeteering, the power is yours.
Codemasters unveils Lord of the Rings Online hacked account program
With great playerbase numbers comes great security responsibility. Wait, no. That's not the movie metaphor we're looking for. How about keep it secret, keep it safe! That's more like it, but unfortunately for some Lord of the Rings Online fans, the secret (and the safe) parts are being compromised as the free-to-play title sees a rise in hacked accounts to go along with its expanding user numbers. All hope is not lost, however, as Codemasters (LotRO's European publisher) has introduced a new Hacked Account Restart Program designed to assist victims and speed them back onto the road to Mordor. The program has a few prerequisites, among them player support eligibility and GM verification of the actual account owner. Claims must also be filed within seven days of the security breach, and reimbursement methods will vary at Codemasters' discretion. You can read the official announcement on the Codemasters website, and you'll also want to check out Customer Service Manager Sincilbanks' blog entry on the subject.
Symantec analyzes cache of stolen accounts
Kotaku brings word of a massive cache of stolen gaming accounts brought to light and investigated by computer security software maker Symantec. Massive, in this case, equals around 44 million accounts from game publishers including Blizzard, NCsoft, and Wayi Entertainment. The largest chunk of compromised accounts came from Wayi (around 16 million), while NCsoft held down second place with over 2 million infected accounts (60,000 of which came from Aion). World of Warcraft accounts made up approximately 210,000 of the total number. Symantec identifies the culprit as a Trojan named, appropriately enough, Trojan.Loginck, which worms its way through multiple computers and updates the stolen account database any time it strikes pay dirt. Check out the article over at Kotaku as well as Symantec's Trojan.Loginck blog entry.
Blizzard giving serious consideration to mandatory authenticators
WoW.com has learned through trusted sources close to the situation that Blizzard is giving serious consideration to making authenticators mandatory on all accounts. According to our sources, while this policy has not been implemented yet and the details are not finalized, it is a virtually forgone conclusion that it will happen. This response is a direct effort to stop the massive number of compromised accounts by gold sellers and keyloggers. The seriousness of the situation with compromised accounts has reached such a level that wait times for item and character restoration are entirely unacceptable, even to Blizzard executives. Blizzard has taken other internal measures to deal with long wait times of people in account restoration queues, and we'll be covering those measures tomorrow. However, with the inclusion of mandatory authenticators, this should solve a major problem for Blizzard's support and account administration teams.
Danger Will Robinson!
I saw this screen shot last night on the WoW LJ community, and I have to admit, it took me by surprise. This is the first time I've ever actually seen the World of Warcraft launcher/load screen come out and point-blank warn people about the presence of Trojans on their machines. As there are a lot of variants of this particular Trojan out in the wild, that specific name doesn't surprise me.Considering the fact that two Blue accounts were recently compromised, it looks like it's a good time to once again make sure your systems are patched, your virus scanners are up to date, and that you've got some good lines of defense against these Trojans. (Personally, I'm a huge fan of FireFox and some of the browser extensions that have come out for it.) Or, as some of my friends have told me, I could just get a Mac, and not have to worry so much about these kinds of things either. I keep telling them I'll happily switch when they buy me one.
