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Sprint rolls out new 30 day 'money back guarantee' trial, claims it's not a promo
Every so often, an American wireless carrier will toss out a no-holds-barred 15 or 30-day money back guarantee, likely initiated to spur customer walk-ins, and in turn, boost the adoption rate. Sprint, however, is sick and tired (but mostly tired) of playing such games, and it has today announced a new "Satisfaction Guaranteed or Money-Back" program that it has no current intentions of ever nixing. We spoke to Sprint this morning regarding the news, and a spokesperson affirmed that it will be in place for the foreseeable future, with no expiration date already dialed up in the background. The new deal (which starts tomorrow, all kidding aside) enables any customer to open up a new line of Sprint service for 30 days; if they aren't feeling it, they'll get "reimbursed for the device purchase and activation fee, get the early termination fee waived, get a full refund for service plan monthly recurring charges incurred and get all associated taxes and Sprint surcharges associated with these charges waived." We'll confess -- that's pretty darn thorough, but do you seriously expect to return that EVO 4G? No, no you don't.
Sprint Free Guarantee eliminates all traces of buyer's remorse within 30 day trial
Sprint must be feeling pretty good about its chances against the big guys right now, because it's on the cusp of deploying the most comprehensive money-back guarantee policy in the industry -- a policy that erases every red cent you've spent to pick up service with them in the event you change your mind. Starting tomorrow, new customers will have 30 days to check out their Hero, Pre, Pixi, or whatever other device they happen to choose (no EVO 4G yet, sadly), and if they're not happy, a return to the store will trigger a refund for everything, up to and including the service plan charges, taxes, and fees you've incurred so far. AT&T and Verizon come close to Sprint's policy, but they stop short of refunding the plan itself and charge an activation fee if you take more than 3 days to return your goods, and T-Mobile -- long regarded the customer service king in this biz -- only gives you 20 days and won't even pretend to refund your activation fee. Will this trigger a domino effect of changes across the Big Four? We certainly hope so.
Medison promises money back if it can't deliver... in three months
That $150 Medison Celebrity we glanced a few days back seemed to smell a bit fishy from the get-go, and a recent press release from the firm does a fairly terrible job of assuring us all otherwise. Typically, one's in dire straits if it has to address mass concerns of scamming, and Medison is now blaming the unexpectedly large amount of orders and "tremendous" amount of website hits and support calls for an apparent "shift in the time frame" in which customers will receive their orders. Granted, the company still promises that it will deliver, and now claims that your money will be returned if your machine isn't received in three months. Ah well, it's not like you had better things to do with your cash than let someone else earn interest on it while you fret over ever seeing it (or a laptop in its place) ever again, right?[Thanks, Valdi I.]
