According to Ping Wales, the Welsh IT News site, Apple has discontinued its UK mail-in repair service. Until now, customers with units covered by the AppleCare Protection Plan were sent prepaid shipping labels and packing materials. Items needing repair were then shipped to repair centers and returned directly to the customer.
Customers are now being directed to physically take their items to authorized repair centers. The mail-in service was discontinued, according to Ping Wales, over a month ago without notice to customers or resellers. This change in policy means that customers may now have to make long trips to find a repair center, to deliver and pick up their equipment.