The following morning I enjoyed a DVD on the 360, but when I attempted to fire up some PDZ co-op later that day, I had some trouble syncing the wireless controller with the console. I figured the battery was dead, so I plugged in the play-and-charge cable. I still couldn't get the devices to sync. I figured the battery must be really dead, so I pulled out a second controller and a fresh set of batteries. Nope, nothing.
Panic mode set in. I rummaged through some drawers and uncovered the hardware manual, but the instructions for connecting a wireless controller proved futile. I found that I could power on the 360 with the controller, but could not perform further actions. I also discovered that none of the USB ports recognized the iPod or a digital camera. I looked up the number for Xbox Support and picked up the phone.
After being led through the same useless connecting steps-multiple times-the rep issued a repair order. I was to receive a shipping box on Monday or Tuesday and would get a new or repaired unit within 8 days. There was no fee (and I didn't have to purchase the extended warranty repair plan). While the service time seemed reasonable, I was discouraged that Xbox Support couldn't offer any procedure or explanation beyond what I had already found in the manual. Wasn't there a diagnostics test I could run?
I dismantled the unit as advised, removing the cables, hard drive, and memory unit, preparing the 360 for shipping. Later I decided to plug the console back in-just the cables-so I could watch another DVD. For whatever reason, the media remote still functioned. For now, I was stuck with an overpriced DVD player. Sweet.
Other Xbox 360 annoyances: 001, 002, 003, 004, 005, 006, 007, 008, 009, 010, 011
Xbox 360 delights: 001, 002, 003, 004, 005, 006