Mike Antonucci of the San Jose Mercury News describes his recent customer service interactions on his company blog. He contacted Comcast and Sony about a problem with a PS3, and Microsoft for another unspecified issue. With Microsoft, after a lot of time on hold, he got stuck listening to someone with limited English skills perform an unhelpful script. Comcast and Sony yielded better results, clearing up his issue.
While these three results are one person's anecdotes, do you have any other customer service stories to add to the fire? Which companies have been helpful, and which wasted your time?