Reader Neal is a man on a mission. When hearing that Chibi Robo: Park Patrol was a Wal-Mart exclusive, he got on his computer and fired off an email to Nintendo questioning Wal-Mart's commitment as a "green company" and Nintendo's press release stating as much. Well, Nintendo cared enough about his email that a Nintendo rep actually called him to discuss it.
The Nintendo rep, one Ryan Stoffel, turned out to be a polite guy and very concerned with Neal's thoughts. While his promise to pass along Neal's concerns to the higher-ups can be seen as empty, the fact that Nintendo called him up directly to talk is just astounding to us. Even with some of you informing us of your own dealings with Nintendo customer service, we're surprised they went this far.