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Netflix issuing 10% credit to make amends for downtime?

Darren Murph

Netflix junkies the nation over were shot into a tizzy when the outfit's website went down for most of Monday. Apparently the company is looking to make up for any hard feelings created by the downtime by issuing 10-percent credits to customers. We're not certain if it's just users that should have had a title processed Monday or if its customer base at large will benefit, but according to e-mails being sent out to subscribers, 10-percent credits are being applied to accounts for the "inconveniences" caused. So, did you -- loyal Netflix subscriber, you -- get the same notification? If you're not exactly sure what you're looking for in that cesspool of messages called your inbox, click on through to peep the note in full.

[Thanks, Kyle]

Credit e-mail being sent out from Netflix:

"Dear [Netflix user],

As you may have heard, our shipping system was unexpectedly down for most of Monday and delayed shipping. We should have processed your DVD Monday but were unable to. Your DVD shipped on Wednesday, March 26th, instead.

We are sorry for any inconvenience this has caused. We will issue a 10% credit to your account in the next few days. You don't need to do anything. The credit will be automatically applied to your next billing statement.

Again, we apologize for the delay and thank you for your understanding. If you need further assistance, please call us at 1-888-638-3549.

-The Netflix Team"

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