Star Wars: The Old Republic's Community Manager, Sean Dahlberg, stated that he'd filtered out words like "gay" and "lesbian" from the game's forums because "these are terms that do not exist in Star Wars." ... And the internet gasped.
Turning things around faster than the Millennium Falcon making the Kessel Run, Dahlberg issued an apology to accompany BioWare's removal of the filters. Although Dahlberg likely had the best of intentions in forming the policy, it helps if MMO community managers learn from a time not so long ago nor far, far away -- World of Warcraft tripped over a similar drama three years ago. More recently, Microsoft's Xbox Live handled a less clear case of discrimination just this year.