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T-Mobile offers Sidekick users olive branch, $100 (update: not for everyone)

Nilay Patel

We'd heard T-Mo was thinking about doing more for Sidekick customers who've had their data wiped by Microsoft / Danger / Hitachi's botched server upgrade, and we just got a statement confirming that any affected customers will be getting a $100 gift card for their troubles in addition to that free month of service. T-Mobile also says that recovery of "some" lost content may be possible, but we're not holding out hope -- and if we'd just been shafted like this, we're not sure we'd want to buy even more stuff from Team Magenta. Full statement after the break.

Update: It looks like T-Mobile's having some success recovering data on certain accounts after all, and we're hearing that the carrier's official policy here is that only folks who still don't have their data recovered after two weeks will be eligible for the $100 -- everyone else will have to make do with the free month of data alone. It's a bummer, but if you read the verbiage on the statement closely, you'll notice that they give themselves the wiggle room they need to pull this off. Thanks, David C.!

Dear valued T-Mobile Sidekick customers:

We are thankful for your continued patience as Microsoft/Danger continues to work on preserving platform stability and restoring all services for our Sidekick customers. We have made significant progress this past weekend, restoring services to virtually every customer. Microsoft/Danger has teams of experts in place who are working around-the-clock to ensure this stability is maintained.

Regarding those of you who have lost personal content, T-Mobile and Microsoft/Danger continue to do all we can to recover and return any lost information. Recent efforts indicate the prospects of recovering some lost content may now be possible. We will continue to keep you updated on this front; we know how important this is to you.

In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card. This will be in addition to the free month of data service that already went to Sidekick data customers. This card can be used towards T-Mobile products and services, or a customer's T-Mobile bill. For those who fall into this category, details will be sent out in the next 14 days – there is no action needed on the part of these customers. We however remain hopeful that for the majority of our customers, personal content can be recovered.

Sidekick customers can continue to visit T-Mobile Sidekick Forums ( on a regular basis to access the latest updates, as well as FAQs regarding this service disruption. The Forums also offers tips and suggestions for rebuilding content on your device.

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