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Laptop's 2010 tech support showdown reveals ugly truth: you're (almost) on your own

Darren Murph

Dealing with warranties is one thing -- it's almost always a crap-shoot, and you're continually pressing your luck when trying to get something covered without any out-of-pocket expense. But how's about the tech support that's so whimsically promised with so many laptops these days? Our pals over at Laptop put in an inordinate amount of work in order to find out, pinging a full dozen manufacturers via phone and chat in order to measure hold time, level of support offered and overall satisfaction. Just about every major laptop maker was included (Acer, Apple, Dell, Lenovo, HP, Toshiba and Fujitsu, just to name a few), and an in-depth report of their findings was posted for each one. In general, though, they found that most companies wouldn't hang around long enough to answer those nagging questions that typically end up in forums ("How do I remove bloatware?"), oftentimes pointing the caller to a paid alternative that would actually take the time to address their issues. If you're considering a new machine, and you aren't exactly one of those nerdy go-getters who can troubleshoot everything yourself, you should certainly give the source links below a look. Just try not to get too depressed, cool?

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