Blizzard has just announced via its Warcraft Twitter account
and the forums that the Customer Support team now has its own Twitter
. The full text of the forum announcement is below:
You can now follow all Blizzard Entertainment Customer Support news and updates on Twitter. Just head over to @BlizzardCS, (http://twitter.com/BlizzardCS) for the latest Support related news, events and more. We will be providing constant updates during Tuesday's maintenance and service outages. Additionally, you will be able to view updates to our Queue Times for Game Master interactions, account investigations and escalated tickets alike.
No word if the intermittent outages of the authentication system that were recently being experienced will be reported on this new Twitter account, but I think this is a step in the right direction for further increasing the communication from Blizzard to its customer base.