We've been following the saga of the extra-budget Matrix One tablet almost since its birth, and there's been mounting concerns as the company (or rather its parent, Direct Merchandise Marketing) went silent not long after reporting a customs freeze on shipments. At least according to a new letter to customers on the company's front page, we now know why. The firm claims that glass and processor supply trouble at the relevant factories triggered delays, which in turn led to Google Wallet shutting down its account after customers complained regarding unfulfilled orders -- it couldn't complete or even refund purchases, no matter how much it wanted to. There's a potential ray of sunshine, however, as Google has reportedly confirmed to Matrix One that refunds are going out to affected shoppers. New orders will supposedly be possible, but only after initial refunds go through and the company is "well stocked" with inventory. We have many reasons to be skeptical when Matrix One doesn't mention the customs issue, is known to have been unresponsive to customers and even reported itself as closed, but this news at least gives us hope that buyers won't be left hanging. Read the full letter after the break.