Latest in Applecare

Image credit:

Apple comes out on top in Consumer Reports tech support ratings

Sponsored Links

Consumer Reports has announced that Apple has come out on top again -- and bested its previous score -- in providing consumer tech support to its users.

The company scored far higher than the other big companies for the elements that make for successful online and phone support: ease of contacting staff, clarity of advice, technical knowledge, patience and time for follow-up.

The annual survey found that 88 percent of of customer problems were solved at an in-store Genius Bar, compared to only 70 percent at Best Buy's in-store Geek Squad bars. Consumer Reports also notes that Apple was able to resolve 82 percent of computer problems across all its support lines (in-store, phone, etc.).

Overall, Apple scored 86 our of 100 in the survey -- the highest of any computer manufacturer. The next best was Lenovo, which scored a 63 out of 100.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
Tweet
Share
Save

Popular on Engadget

IKEA's AR furniture app now lets you preview an entire room

IKEA's AR furniture app now lets you preview an entire room

View
Google may have taken first step towards quantum computing 'supremacy'

Google may have taken first step towards quantum computing 'supremacy'

View
Nintendo seriously needs to fix multi-Switch game sharing

Nintendo seriously needs to fix multi-Switch game sharing

View
Readers relive their experiences with the original NES

Readers relive their experiences with the original NES

View
On Nintendo's 130th birthday, here are five books about its history

On Nintendo's 130th birthday, here are five books about its history

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr