ZeniMax, because it put itself in a bit of a no-win situation when it declared that Elder Scrolls Online's launch would be "polished" and "lag-free." The first of those terms is of course subjective, and there's quite a bit of wiggle room in the entire statement, but even so it was the equivalent of painting a bullseye on your chest and inviting the chorus of anti-ESO snarkanauts to take their best shot.
From my 50-hours-of-playtime perspective, though, the launch has in fact been completely lag-free. It's also been one of the more polished overall launches I've experienced in a number of years, though I wouldn't say it's number one (Lord of the Rings Online had fewer quest bugs out of the gate, which was all the more impressive since smooth MMO launches were unheard of in 2007).
In any case, what's your criteria for a "polished" MMO launch? Assuming you played ESO last week, does it qualify?
Every morning, the Massively bloggers probe the minds of their readers with deep, thought-provoking questions about that most serious of topics: massively online gaming. We crave your opinions, so grab your caffeinated beverage of choice and chime in on today's Daily Grind!