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Google is testing Hangouts-based customer service

Mariella Moon, @mariella_moon
February 6, 2015
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Google isn't exactly known for interacting directly with its customers, but according to TechCrunch, the company wants to change that -- if you're looking to a buy a new gadget. Apparently, Mountain View has started testing a service on the Play Devices page that connects you to a Google Device Expert through Hangouts. Remember Helpouts, that portal the company introduced in 2013 where you can get lessons or ask for advice from professionals for a price? It's somewhat similar as they both go through Hangouts, but consultation for this service is thankfully free. You'll simply have to navigate to Devices' Help section and choose Video call to ask actual human reps about the smartphones, tablets and Chromebooks the company's selling. Curiously, it doesn't include Nest and its products Dropcam and Protect, so you're on your own if you're in the process of automating your home.

[Image credit: Shutterstock]

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