Latest in Gear

Image credit:

Samsung Galaxy Note 7 recall: how to replace your UK phone

The company will begin issuing replacements from September 19th.
Matt Brian, @m4tt
09.07.16 in Mobile
609 Shares
Share
Tweet
Share
Save

Sponsored Links

It's only been five days since it confirmed the Galaxy Note 7 battery problem and issued a global recall for its highly-rated smartphone, but Samsung is moving quickly to limit the damage. A couple of days after it issued replacement instructions for US consumers, the company has kicked off the exchange process in the UK, confirming that the small number of customers who received their units before the official UK launch will have their devices replaced from September 19th.

The smartphone maker says that UK providers and operators will now begin contacting buyers to arrange their exchange. Alternatively, customers can call Samsung's customer support team on 0330 7261000 and initiate the process with the company directly. Although Samsung managed to limit the impact on UK customers by issuing the recall on the day of the UK launch, some pre-orders were sent out early and will need replacing.

At a briefing last week, Samsung admitted that a small number of Galaxy Note 7 batteries had exploded while on charge. While there have been 35 cases reported to date, the company decided to issue a global recall just to be sure. Customers in different markets will receive different advice as to when they'll get a new Galaxy Note 7, but in the UK, expect things to ramp up in a couple of weeks time.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
609 Shares
Share
Tweet
Share
Save

Popular on Engadget

The best games for PS4

The best games for PS4

View
Moving the largest high-performance lens ever built

Moving the largest high-performance lens ever built

View
Snap's 'Project Voldemort' dossier detailed Facebook's copycat moves

Snap's 'Project Voldemort' dossier detailed Facebook's copycat moves

View
Samsung will start selling the Galaxy Fold in the US on September 27th

Samsung will start selling the Galaxy Fold in the US on September 27th

View
How to buy a soundbar in 2019

How to buy a soundbar in 2019

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr