Latest in Gear

Image credit:

Amazon's US ticket sales talks stall over customer data

Concert venues want more info than Amazon is willing to give.
Jon Fingas, @jonfingas
August 10, 2017
Share
Tweet
Share

Sponsored Links

Xavi Torrent/Redferns

Are you hoping that Amazon will sell event tickets in the US and put an end to the dominance of giants who charge endless hidden fees? You might not want to hold your breath. Reuters sources back previous claims that Amazon is in talks with American venues to sell their tickets, but add that negotiations are stalled over access to customer data. Venue owners reportedly want the info to help target their artist bookings and social networking campaigns, but Amazon has "yet to budge." Amazon has even talked to Ticketmaster as a possible partner, but that too has run aground over control of customer info.

The company is willing to take huge steps to score deals, the tipsters say. It offered to spend millions of dollars on venue sponsorships, for example, and has talked about selling tickets on the secondary market, StubHub-style.

Live Nation, Ticketmaster's parent, has declined to comment. We've asked Amazon if it can comment.

As before, Amazon has plenty of incentives to offer tickets. Its sales elsewhere are built around up-front pricing, and it could become a major player if it lures fans tired of seeing one ticket price and getting another. Also, this could be yet another way to drive Prime subscriptions. If you knew you could get first dibs on concerts in addition to Prime's other perks, you might be more likely to sign up. At the same time, it's easy to see why Amazon wouldn't make many concessions on data. Whether or not it's concerned about customer privacy, its gigantic account database is one of its most valuable assets -- it likely doesn't want to do anything that undermines the value of that data.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
Tweet
Share

Popular on Engadget

Inside Indonesia's fight to save its most important soil

Inside Indonesia's fight to save its most important soil

View
Cowboy upgrades its e-bike with a carbon belt and puncture-resistant tires

Cowboy upgrades its e-bike with a carbon belt and puncture-resistant tires

View
Sony WH-1000XM4 upgrades detailed in early Walmart product page

Sony WH-1000XM4 upgrades detailed in early Walmart product page

View
'Project Cars 3' trailer has some sim racing fans worried

'Project Cars 3' trailer has some sim racing fans worried

View
Hulu will cut off older Roku players after June 24th

Hulu will cut off older Roku players after June 24th

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr