The Buyer's Guide

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90 Engadget Score
The best in its category. We highly recommend it.
90

The best in its category. We highly recommend it.

How we score

The Engadget Score is a unique ranking of products based on extensive independent research and analysis by our expert editorial and research teams. The Global Score is arrived at only after curating hundreds, sometimes thousands of weighted data points (such as critic and user reviews).

Engadget Review

For $300, no other phone comes close to what the OnePlus One offers. Not only does it look and feel like a premium device, but it also comes with specs similar to what you'd find in a flagship smartphone. If you want a high-end phone on a budget, look no further.

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Pros
  • Great value
  • Fantastic display
  • Premium hardware
  • Top-of-the-line specs
  • Firmware is as customizable as you can get
Cons
  • Minor stutters in processor-intensive tasks
  • Limited availability at launch
  • Low speaker volume
90 Engadget Score
The best in its category. We highly recommend it.
90

The best in its category. We highly recommend it.

How we score

The Engadget Score is a unique ranking of products based on extensive independent research and analysis by our expert editorial and research teams. The Global Score is arrived at only after curating hundreds, sometimes thousands of weighted data points (such as critic and user reviews).

Scores

Engadget

90
 

User Reviews

30
mikemcse2
Like I said before avoid this phone if you need something reliable. There are...read more
90
ymyk
The best in its category. We highly recommend it. - Engadget
70
ptgriffin5
DON'T DO IT!!!! I had a 1+1 and it sucked as an actual phone. It was great for...read more
Write a Review

Score Breakdown

 
82
Average user Score
 
30
mikemcse2
11.07.15
Like I said before avoid this phone if you need something reliable. There are so many bugs with frequent patch releases. The thing is that their testing is lacking but if you dont patch you are stuck. I have never seen a phone with so many boot issues. Support is a joke. In order to get phone serviced you have to send it to the UK. It takes them weeks to respond to support requests. I guess you get what pay for. I will never buy one of their products again. Avoing this company and their products like the plauge. I really wanted to like this phone but it was a horrible experience all around. Stay away.
 
90
ymyk
10.14.15
The best in its category. We highly recommend it. - Engadget
 
70
ptgriffin5
10.11.15
DON'T DO IT!!!! I had a 1+1 and it sucked as an actual phone. It was great for everything else and had great battery life but to make and receive calls it sucked balls. I'm on US Tmobile and talked to a Tmobile rep and changed APN settings all for nothing. I know the OPO is lacking one of the LTE bands Tmobile supports but still... Went through customer service to fix the problem and spent LOTS of time for them telling me to wipe the cache, reset the device, and schedule a time for a remote tech to check my phone. Sent the phone back using DHL which they paid for but that was a HUGE hassle since the DHL guy didn't show up and had to reschedule like 5 times (LITERALLY NOT EXAGGERATED). All while waiting for a replacement I had no phone to use. I offered to buy an OPO from OnePlus and they could refund me when they got my broken one back but they said they couldn't do that. So I get my replacement and this one sucks at making and receiving calls just as much. Putting the phone on speaker sometimes helps. Now I'm going through the same HELL experience going through support. TLDR Don't use oneplus terrible support and terrible product.
 
30
mishathebear
09.10.15
The phone was okay until it crashed and I lost everything. It had bad reception tho. Horrible customer service didnt help either. Waste of $300 and life.
 
80
cipo3a
09.02.15
There's a lot to like about this in spite of a few flaws. - Engadget
 
30
bdsaintess
07.14.15
Please do your research on this company. Go out to their forum and see how they treat their customers when something goes wrong with their phone. The customer service is less than a joke, months go by without any progress. I've sent my phone is for a screen replacement, that I'm paying for out of pocket - and no one knows when it'll be "final inspected", what the costs are, and where my phone even is. Even better, when I call for an update I'm told to call back in 48 hours. 48 hours go by, and I'm told again to call back in 48 hours. I respond via the "ticket system" and literally no one responds to me. I'm forced to purchase another phone now because I simply have no idea when I'll have my phone back after I pay who knows how much to have it fixed. The customer service is beyond horrible and the forums are riddled with stories of how terrible of an experience folks have with DOA phones, and random issues, and the hoops you have to jump through to get anything fixed, ESPECIALLY under warranty! Don't believe me, go look for yourself. No phone on the market is worth this customer service. #NeverSettleForTerribleCustomerService
 
60
BritishBoy88
07.10.15
I switched to the OnePlus One from an iPhone 5, after rocking the Apple phone since its birth in 2007. With U.S. carrier's recent change in the pricing of their upgrades, I could no longer justify spending such a huge premium over other options out there on the market. To get a comparably equipped iPhone 6 Plus, I would have spent north of $900. This $350 OnePlus exceeded my expectations, after I had a less than thrilling Andriod experience a couple of years back (that experiment only lasted 2 months as a second phone). It feels amazing, if just a tad too thick. This extra size makes it feel a lot sturdier than its rival iPhone and the OnePlus actually measures thinner at the edges where your hands hold it, so it feels great. For $350 off contract, you won't be disappointed, and even if you do find yourself wanting for a curved screen, or iOS every once in a while, remembering you have more than $500 extra jingling in your pocket helps you forget quickly what you were missing.Update July 10th, 2015:You better hope you don't have any problems with OnePlus devices, because their customer support representatives and general infrastructure in the United States is absolutely horrendous. Expect to be without a phone for weeks on own (no loaner) while they ship your device literally all the way around the world to fix or replace it. (They will only replace it after a lengthy, weeks long battle with their customer support)
 
30
chinz
06.28.15
Phone as such looks good and configuration is good. But mine didn't boot up suddenly after 2 weeks. I am waiting for more than a week for help. Oneplus one sent me a link to register a remote debug session and there was no slot for remote debug session for next 10 days. Max they open is 10 days. This shows that customer support is busy with lot of complaints. I have some videos and photos in phone which I need to recover. I doubt file system corruption. Looks like they may take multiple generations to stabilize these issues.
 
100
wainwda
06.18.15
A gadget unicorn - Engadget
 
60
happytime
06.18.15
I've had this phone for about 4 months and it's way too buggy. Here are the major issues:POOR VOICE QUALITY: Ever since I got the phone, people always complain that they can't hear me, and if I use the speaker, there is almost always an echo for the other caller. This is a common problem for the OnePlus One. I have resorted to using a bluetooth headset.DEFECTIVE TOUCHSCREEN: Like many other OnePlus One owners, my touchscreen often stops working on hot days.POOR GPS: The GPS works most of the time, but them sometimes, often in the same location, it will get no signal.