extendedwarranty
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Razer offers three-year protection plans for PCs and phones
Razer's gaming-oriented laptops and smartphones are expensive, and the last thing you likely want is to pay directly for a repair if one of them breaks. If you live in the US, you might not have to. The brand has launched a RazerCare Essential protection plan in the country that extends the usual warranty from one to three years for PCs (two years for phones), providing around-the-clock phone help, repairs from authorized dealers and free shipping for any repairs. The company won't ask for a deductible on PC repairs, although it will ask for $25 for phone repairs and $150 for phone replacements.
AppleCare now costs more for larger iPhones
Are you eyeing a larger-screened iPhone, like the iPhone X or 8 Plus? Unfortunately, it'll cost you extra to extend the warranty. Apple has quietly raised the price of AppleCare+ coverage for bigger iPhones, with the price varying depending on what you're getting. If you want to protect any Plus model, it now costs $149/£149 instead of the $129/£129 you continue to pay for mid-size iPhones. And brace yourself if you're getting an iPhone X: it'll cost $199/£199 to get your device covered.
Apple now insures your Mac in case of spills and drops
AppleCare is Apple's extended warranty program for almost all of its products, while AppleCare+ covered iOS devices specifically. That little plus sign is important, too, since it protects your beloved iPhone and iPad against accidental damage. So it's pretty big news that, as of this week, AppleCare+ is now available for Macs, protecting your pricey desktop and laptops against trips, spills and falls.
Samsung's Protection Plus trademark hints at new take on extended warranties
Samsung already has extended warranties, but you'd be forgiven if you didn't notice them -- they're not exactly well-advertised. That may soon change, as the company has quietly filed for a catchier "Samsung Protection Plus" trademark in the US. There's little to reveal what would come with Protection Plus, although the trademark mentions coverage for both electronics and appliances; this wouldn't just be for a new washing machine. We don't know if or when the service will become reality, but don't be surprised if you can soon get an advanced warranty for a Galaxy Note 3 without resorting to the carrier or an insurance firm.
PSA: Western Digital and Seagate commence bonfire of the warranties
Seagate and Western Digital really do have the spirit of the holidays running through their veins, as both companies are slashing the warranty periods on hard drives for the new year. Gone are the days of five-year safety periods, instead owners of Seagate's Barracuda XT, Constellation 2, ES.2 and Momentus XT drives will have three years protection. SV35 Series and Pipeline HD drives have two years while Barracuda, Barracuda Green and the 2.5-inch Momentus get a measly one year. Western Digital on the other hand, will be hacking a year off the Caviar Blue, Green and Scorpio Blue drives that ship after January 1st, each coming with just two years warranty. On the upside, you'll be given the chance to extend the package for a modest fee -- nothing like the odd nickel-and-dime to hasten the post-holiday slump, eh? [Image courtesy of Columbia Pictures]
AppleCare+ debuts for $99, offers to cover accidental damage in addition to the standard fare
Once upon a time, the AppleCare Protection Plan was a service provided by Cupertino to extend out the life of your iPhone warranty for an extra year and enable Apple reps to help with additional customer service concerns. It still offers all of that, but now a Plus has been added to the title. The new plan was revealed as the cloak over the Apple Store lifted after today's keynote, with the boxes shipping out the same day as the iPhone 4S. What's so "plus" about it, you might ask? It's plus $30, for one, getting a price bump from $70 to $100. The good news, though, is that it also now offers two instances of protection from accidental damage... for a $49 fee each time. It's a fair deal less than shelling out full retail price for a fresh one, of course, but there doesn't appear to be any other new features beyond what we're already used to getting. Oh, except for "one more thing": whereas its predecessor could be obtained and activated anytime within the first twelve months of your purchase, it appears that AppleCare+ has to be bought at the same time as the valuable treasure it's protecting. We're still sifting through the fine print, so we'll holler if we come across any other changes. This raises the question: does the accidental damage handling justify the higher cost? [Thanks to everyone who sent this in]
Laptop reliability survey: ASUS and Toshiba win, HP fails
Boy, do we have a nice slab of data for you to sink your teeth into today. The 3-year service history of more than 30,000 laptops has been pored over, analyzed, and reduced to gorgeous comparative charts, which you know you're dying to know more about. We should note, however, that the service was provided by SquareTrade, whose primary business is selling extended warranties, but that shouldn't completely prejudice us against reaching conclusions on the basis of the presented facts. Firstly, netbooks have shown themselves to be on average 20 percent less reliable than entry-level laptops, which in turn are 10 percent more likely to break down than premium machines. In other words, you get what you pay for -- shocking, right? The big talking point, though, will inevitably be the manufacturer comparison chart above: here ASUS and Toshiba (rather appropriately) share the winners' spoils, while HP languishes in the ignominious last place, with more than a quarter of all laptops expected to suffer a hardware fault of some kind within three years. So, does your experience corroborate / refute this info? Keep it gentlemanly, okay?
Win a Square Trade accident-coverage iPhone warranty from TUAW
Two weekends ago, Diet Coke was accidentally spilled onto my MacBook Pro Keyboard. The machine, a Core Duo 15" that was among the first of the Intel Macs rolled out, suddenly didn't work the way it used to. Luckily, damage was restricted only to the keyboard: caps lock, shift, b, h, and num lock didn't function. Not being able to type the word "butt" was a pain in the "utt." While I've since repaired the keyboard -- on my own, thanks to iFixit's instructions -- it made me question, again, the value of an extended warranty. Had the damage been worse, I may have had to get a new machine. While AppleCare is certainly compelling for many (phone support and timely repairs of manufacturer defects by Apple-authorized technicians, among its values), its defect is that hardware repair coverage is restricted to manufacturer defects. And in my case, even if this had been a new machine still under AppleCare, it wouldn't have been covered. So, if you accidentally drop your iPhone in the toilet (it happens) or if, while looking up your Tiramisu recipe in MacGourmet, you happen to spill Kahlua all over your MacBook, you won't be covered by AppleCare. While researching third party extended warranties, I stumbled upon Square Trade. In addition to covering manufacturers' defects, Square Trade's warranty covers accidental damage. In effect, it's a warranty with an additional safeguard for dings, drops and drenching. Although the Square Trade warranty covers accidental damage, consider all your options before proceeding with a purchase -- Is it worth its cost? For example, claims for accidentally damaged items (as opposed to manufacturer defects) require a $50 deductible. In the case of the MacBook and MacBook Pro, this narrows the price gap between AppleCare and the SquareTrade price.
Is Office Depot taking care of business by screwing over customers?
For better or worse, Circuit City has gone to that great big box in the sky, and, while we hate to see competition disappear in the retail world, we have a pretty good idea of which shop we might like to see go next. Office Depot has been the victim of various allegations lately, and Laptop Magazine has managed to get confirmation from numerous sales associates that those allegations about its staff are true, including lying about stock to prevent customers from buying machines without paying extra for extended warranties, and using Photoshop to raise laptop price tags by $100 so that those extended warranties are unavoidable. These and other shady dealings don't seem to be exactly supported by the company, as Office Depot issued an internal memo telling its sales force to cut it out, but with confirmations from around the country it sounds like this was standard operating procedure. Discouraging, really -- if we were looking for that kind of dishonesty we'd just buy all our gear on eBay. [Via Switched]
Poll: Extended warranties, necessity or shakedown?
As former tech retail geeks in another life, we know better than anyone the kind of pressure salespeople at the big box retailers put on adding extended (often 3rd party) warranties on gadget purchases. Oh sure, it preys on uninformed customers' fears that their expensive new toys will break down a exactly 91 days after purchase and they'll be left in the lurch -- but sometimes those warranties can actually come in handy. That is, if you can convince the warranty people to pony up, which is just a step below the frustration of dealing with most HMOs. So, what's your take on extended warranties? %Poll-6815%
Found Footage: A Philosophical Discourse on Apple Warranty Care
Hey kids, this is a story about a man, his laptop, and his extended warranty. Maybe it's true. Maybe it ain't. But it's sure got heart. And a sledgehammer. Seems that Apple refused to honor a warranty repair, said the Mac had spill damage. The owner said "No way". And rather than fork over about $800, he decided to tenderize it with a sledgehammer. To which we say (and join on in, if you know the tune): Don't you break my Mac, my achy breaky Mac, I don't think it'd ever understand, and if you break my Mac, my achy breaky Mac, you never really liked it anyway. Apologies to Robby Ray Stewart Billy Ray Cyrus and thanks to Corey Davis.
3 year warranty with Higher Ed. purchases, or not?
A few weeks ago, Apple stuck a message up on their Higher Education store (EU only) stating that due to a new national agreement for Higher Education individual purchases, any Macs purchased from the store would receive three years of parts and labor coverage at no extra cost. When I later purchased a MacBook from the HE store, I was so excited to be picking up a new Mac as to not notice that the sign had disappeared. I was reassured later on by several people in the support forums who showed me this extract from the HE Store's Terms and Conditions (no, not this one! Yes, there are two T&Cs *sigh*):"10.1.1 All Apple-branded desktop and portable computer products shall be subject to a 36 calendar month warranty period commencing from the date of delivery."When I received my MacBook, I checked the included booklet regarding my warranty: the above clause is nowhere to be seen. Instead the booklet talks exclusively about my one year limited warranty with no mention of Higher Education or extended warranties. Likewise, when I use Apple's tool to check how much AppleCare you have remaining, it returns a result of 356 days. Apple has confused me even further by allowing people who have purchased new Macs from the HE Store to purchase 3 year telephone coverage for around £50. When I bought my MacBook, there wasn't even an option to purchase AppleCare in the build to order section!I'm not the only one to feel confused. People over at the Apple support forums (1, 2, 3) and the MacRumors.com forums are equally mixed up. So, what's the deal Apple?
