Technician
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Comcast wants customers to track and rate its technicians
When it comes to offering great customer service, Comcast's reputation on the matter is far from being healthy. Every now and then, the company gets put on the map for making its subscribers go through rather tedious experiences -- to get an idea, just listen to the recording of this call. But Comcast knows it can do better, so it's taking some necessary steps to get to where it wants to be. As such, it is now testing a feature that lets its customers track and rate technicians whenever they have a scheduled appointment.
iDVM Digital Multimeter collects voltage readings on your iDevice, shares them with whoever cares
This, dear reader, is the iDVM Digital Multimeter -- the world's very first iDevice-enabled voltmeter, from Redfish Instruments. Designed with auto technicians, electricians and engineers in mind, the iDVM uses an ad hoc wireless network to connect to any iPad, iPhone or iPod Touch, allowing users to record voltage, resistance and current directly from their palms. Once you've purchased the multimeter and downloaded the accompanying iDVM app, you'll be able to gather electrical measurements from up to 30 yards away from your target, log data over extended periods of time and export your findings in spreadsheet or graph displays. The rechargeable battery-powered device can also read your measurements back to you, which should make you feel slightly less lonely while digging around your car's engine at 3 am. We're still not sure why anyone would want to juggle their iPhone while chasing down a shorted wire, but if you do, the iDVM starts shipping on June 1st, for $220 -- which could buy you about 40 less complicated multimeters from Harbor Freight. Full PR after the break.
Microsoft hiring for 'next-generation console' engineers
Though Microsoft isn't close to approaching the end of its ten-year plan for the Xbox 360, the hardware manufacturer seems to be staffing up to develop the heir apparent of the gaming console's kingdom. The company recently posted a handful of hiring ads for its Mountain View research facility, which is looking to add a design verification engineer, hardware architect and other positions to its roster to help with "defining and delivering next generation console architectures from conception through implementation." If these "conceptual" positions really are for the Xbox 360's successor, we're probably a few years out from learning anything else about the next-gen console. All we can hope is that the team also publishes a help wanted ad for the position of "Making Sure the Console Doesn't Spontaneously Stop Working Technician."
So You Want to be a Mac Tech
When I was about thirteen, my older brother, Craig, was really into cars and fixing them. I'd follow him around and watch him work on his Camaro in the garage. Like a doting little brother, I wanted to be like him and was awestruck at how much he knew about cars and engines. I can remember asking him how he knew so much about them and how I could learn what he knew. Craig handed me a huge stack of car magazines and told me to start reading. I was flabbergasted. Where do I start reading? Which do I read first? Is Car&Driver more important than SuperChevy? I can remember flipping through a few of his magazines and quickly being overwhelmed at the amount of information I'd have to know to be like Craig. I soon went back to my Garbage Pail Kids cards and DOS manuals. I gave up on being a car mechanic but learned an important lesson...the best way to start learning something is to just start learning it. It doesn't matter where you start as long as you start somewhere and keep at it long enough until the knowledge begins to gel in your mind.Being a good Mac tech starts with knowing the Macintosh and its operating system--namely, Mac OS X. Good car mechanics are often filled with arcane knowledge about the vehicles they work on. They tend to know which parts break down first and can diagnose a problem from an extensive knowledgebase of vehicles and engines and parts. I've discovered that good Mac techs are the same way--they tend to know pretty well the insides of many different Macintosh models and the peculiarities of each. They know, for instance, that the Rev. A iMac G5 often suffers from logic board failures and "exploding capacitors". They can often diagnose a problem--or if one is happening--just by using the computer in question.
