account-service
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Final Fantasy XIV introduces character rename service
You've been enjoying your time playing Final Fantasy XIV, which is good. You hadn't expected to, but you have, and that's even better. But it does make your hastily considered name of "Ffxiv Blows" a bit less than appropriate. Or perhaps you've just grown tired of your in-game avatar's appellation, whether it's a setting-appropriate name like M'lana Nyokha or a less-setting-appropriate name like Mycat Isanimrod. You don't have to suffer a poor name any longer, though, as the rename feature has arrived. Character renames can now be purchased through the game's account management page per character, allowing you to type in a new character name when you're logging in much like the appearance-changing aspects of Fantasia. The cost for a single rename is $10, and they are purchased per character rather than account-wide. So if you've long been looking to alter your character's less-than-dignified sobriquet, you can do that now.
Anti-Aliased: The customers aren't always right, but they should be supported
The customer isn't always right. Trust me, I know, I use to work at GameStop. *shivers at the thought of pushing reserves* Sometimes, the customer is wrong -- dead wrong -- but that doesn't mean the customer shouldn't be supported and appreciated. Customer support is one of those areas of MMO games that often goes overlooked when it goes right, or put under a spotlight when it goes wrong. There is no middle ground with that department, and the many good people who put long hours into making sure your account properly works don't get enough thanks Well, let's fix that. Today I want to talk about two recent interactions I've had with customer support, but I also want to address a few issues that I have with the system as well.
