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Gen Con 08: Turbine tells us what's in store for AC, Part 2
Given that the game has been around for so long, do you see this addition of modern MMO features as something that the player base is really clamoring for, or are you sort of scaling that against what other games have right now?Really, it's what the players are asking for. That's one of the things we pride ourselves on: listening to the players. Feedback and player concerns are very important to us.
Podcast interviews two Star Trek Online guys, gets lots of new info
Star Trek gaming podcast Hailing Frequency interviewed Cryptic Studios Chief Creative Officer Jack Emmert in the wake of the big Las Vegas unveiling of Star Trek Online. The two part interview is available in both audio and video, and it's one of the best sources of details beyond the unveiling video itself at this point.There are a lot of reveals and hints in the interview. Some examples of interview topics: post-launch plans for user-generated content, an economy without a monetary currency, and details about starship combat. Emmert speculates that cross-platform play and non-region-specific servers are possible, but that no final determinations have been made. Listen to the interview for more!Hailing Frequency also spoke with STO's new community manager, JR Sutich, who is better known to folks in the MMO community as Razor. He was a regular writer at WarCry before he started with Cryptic. That interview, also available in both audio and video, deals exclusively with the game's community and forums.
Meet the Champions Online community manager
If you've got a few minutes to spare, we recommend taking a look at the Champions Online official website. They just posted up their newest Meet the Team article all about their online community relations manager Victor Wachter. This is the guy to find to if you're going to PAX next month, as he'll be there with a playable build of Champions Online and answers to your questions. Well, as many answers has he can reasonably give without punting you down the exhibition hall.Strangely enough, if you want to get on Victor's good side you could probably bring Japanese pop-music paraphernalia and lots of Diet Pepsi. We know that we'll be doing just that, because a person can never have enough community manager friends. They have access to those mythical, magical beta keys that everyone wants sooner or later.
Funcom confirms attendance at Comic-Con for AoC
Attendees of this year's Comic-Con International at San Diego will be able to catch up with members of the Age of Conan team, as Funcom has confirmed that two of their big names will be visiting the convention. Product Manager Erling Ellingsen and US Community Manager Glen "Famine" Swan will both be in attendance and ready for the fans.The AoC crew will be at the San Diego Convention Center from July 24th through July 27th, in Exhibit Hall G Booth 5129. To assist in your journey to meet them, you can check out the center's floor plans ahead of time. Just remember to be on your toes at their booth -- Conan fans are among the bloodthirstiest of gamers, so keep an eye on any twitchy cosplayers with sharp weapons.
EQII gets a new Community Manager
Just a bit over a month ago, SOE introduced EverQuest II fans to a new Community Manager by the name of Amnerys, and this week another CM will join the team. Christie Renzetti (or "Kiara"), formerly of Ten Ton Hammer and Allakhazam, will now be looking after the EQII community along with Amnerys, Gnobrin and Grimwell.Having started playing EverQuest in 1999, and EQII since its beta, Kiara is certainly qualified to be representing the interests of Norrathians. She has also been very active on the community forums, something which she enjoys and is now lucky enough to be paid for. You can find out more about Kiara and her love of Dark Elves, and add your own personal greeting, at her welcome thread on the official forums.
Earthrise newsletter sheds more light on the road to beta
Masthead Studios has given beta-hopefuls another taste of what's to come in their sci-fi MMO Earthrise. Following the format of their previous two newsletters, Masthead Studios showcases some of what they've created to date on the road to the Autumn 2008 Earthrise beta. The Earthrise newsletter 'Issue III' announces a fan art contest with autographed concept art to be given away as prizes. On that note, they've also posted concept art of the Eastern Gardens creatures. Earthrise's Community Manager, Moll, highlights a number of interesting discussions on the official forums, namely player accountability (spying, scamming, alt play) and the factions that will polarize players in the game. Check out the latest Earthrise newsletter for the full low-down on how the game is shaping up.
Interview with AoC CM pulls some punches
If there's one individual whose position we're glad we haven't been in for the past few months, it's that of Age of Conan Community Manager, Glen "Famine" Swan. We've long been aware of the trials and tribulations that are part of the every day life of your average CM. It's an experience that is trying enough to have forged the bonds of a community management... community. We've seen only small snippets of the almost illogical anger that Age of Conan's troubled launch has provoked, and we can only imagine what it must be like being the front man for such player disappointment.We were a little disappointed then to see that a recent interview with Famine really failed to dig into any juicy tidbits. Of course, we understand that he wouldn't be able to recount any of the truly horrible details of the last month in print, lest he raise the ire of his community, but we'd have hoped some of the questions would have at least attempted to give the poor man an outlet. At the very least, he mentioned that they're trying to put together a class lead system on the official forums that should help channel feedback to the developers more efficiently than at present.
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EVE Online patches rolling out July 1
Some new changes in EVE Online will be deployed on Tuesday, July 1, Community Manager CCP Wrangler announced today. Empyrean Age patch 1.0.1 will reportedly bring fixes to EVE Voice and will also include the previous two optional patches. Further details on what Empyrean Age patch 1.0.1 will include are not currently available, but will be noted at EVE's Patch Notes site, with updated information highlighted in green text. The patch will add roughly 30 minutes to the regularly scheduled downtime, meaning Tranquility will be down from 11:00 to 12:30 GMT.EVE Online's website -- in its entirety, including the EVE API -- will also be down on July 1, from 12:00 to 16:00 GMT, as CCP Games upgrades its website database server. CCP Wrangler began a discussion thread on the patch at the EVE Information Portal.
Translation issues delay AoC patch notes; community starts their own
Those waiting anxiously for today's Age of Conan patch notes have been left wanting for the last few hours, as the Update Notes forum shows no signs of stirring. An official response was dug up on the German forums, and later confirmed by US community manager "Famine" -- apparently, the cause of the delay is to do with the translation of the patch notes, which must be released in all languages at the same time.In the meantime, in a similar vein to previous weeks, the community has started up an undocumented patch thread in the forums (from European players who are already playing the new patch since their servers have gone online). However, this week everything is undocumented for now; the OP has promised to sort the thread later on when the official notes come out, removing things that are listed there. If there are enough things that are unique to the community thread at that point, we may revisit it for discussion. Even now, there are some very interesting points in that thread that we would love to bring up, but we'll leave it for you to browse for the time being, and get back to you when the real notes are released.Update: Patch notes are now available! Dissection coming up.
Zarhym floats, posts, and toasts
Forum regulars were treated to a new Community Manager over the weekend in the form of Zarhym. We don't always cover every appearance of a new blue, but when we do, it's usually interesting. What's noteworthy about Zarhym's appearance is that he has an unusually cool avatar, and a few folks have already begun speculating about it. Zarhym hasn't posted a lot yet, but he's starting to show some personality. He's passed out some Kool Aid toasts, but is sticking to the not-quite-canned language about class balancing and ongoing development that we've come to expect from CMs. We also know his first levelling experience to level 40 was a Gnome. I haven't seen any of the existing CMs disappear, though. My guess is this staffing expansion is related to the upcoming game expansion you might have heard about. Not only are there more players coming around to WoW, but those players are going to be busy posting questions, analysis, and complaints. Zarhym will probably help the team address all that, without lessening their existing service. Good luck, mate!
Earthrise newsletter introduces dev team and their influences
Masthead Studios has released the second newsletter for their upcoming sci-fi MMO Earthrise. As with their first newsletter, it's full of hyperlinks to images and audio related to the game, however there are a few new additions this time around. We've read about the game itself in recent months, but until now little has been known about the people behind the scenes who are working to make Earthrise a reality. The newsletter features an introduction to the members of the Earthrise development team at Masthead Studios in the form of a short Q&A for each developer. Each of the devs discusses what brought them to work on the project, their influences, and what they do at Masthead Studios to further the creation of Earthrise. There's also screenshots of a new area on Enterra called The Nest and a hyperlinked recap of Earthrise's media coverage in the last month. But the real focus of the Earthrise newsletters is on the community, and a number of issues are showcased in the latest iteration.
Funcom hiring community managers, CS reps
Funcom is hiring for seven Age of Conan-related positions -- three in Europe, and four in the United States. The European opportunities are all "community coordinator" positions, and bilingual candidates are preferred. If you're looking for work in the United States, you can apply for one of Funcom's customer service positions. The Durham, NC office seeks CS reps in the English, French, German, or Spanish languages.Funcom is facing some serious community and customer service issues right now, such as exploits and ensuing bans. We don't doubt that the current staff is overwhelmed by all that's going on. Bringing in reinforcements is probably a good call.
Drysc on Blizzard customer service
We are all rather critical of Blizzard at times. After all, many of us spend an inordinate amount of time in the game; especially the WoW Insider staff on patch days. We expect things to work in a certain type of way, and we expect that when we encounter a problem, things will be solved ASAP.Nothing is wrong with these expectations we have, and indeed we should have them. After all, we want this game to be the best game possible. For many folks it's the only one they'll play. The happiness and smooth sailing in game is principally the responsibility of the customer service department at Blizzard. They're the ones to fix our issues when something goes wrong.Drysc, one of the most visible community managers, made a wonderful post earlier this week on exactly what happens in Blizzard's support services. The full post and response are worth taking a second to read. The bullet points of his posts are as follows:
Baron Soosdon hired by machinima.com
Machinimaker Baron Soosdon (you've seen his work here multiple times before) has been hired as a community manager over at Machinima.com. His first order of business as a CM seems to be to create some exclusive movies, "a series of some sort for starters." He'll also apparently be handling other WoW-related machinima content, and he asks for ideas about contests as well, so we can probably look for those, too.Seems like the perfect place for him to be, and it's terrific to see that such a talented "machiminauteur" is going to be getting paid to do what he's good at.[Via Machinima for Dummies]
Eyonix gives Paladins some (forum) love
Eyonix seems to have taken quite a lot of coffee this morning and made a rare appearance on the Paladin boards by making a lot of posts on a couple of threads. The Blizzard CM, not to be confused with the eponymous Innkeeper in Stormspire, surprised the Paladin community by responding to some threads dealing with Protection Paladin weapons and Avenging Wrath. One thread asks for a decent Paladin tanking weapon, which is in short supply compared to the numerous Warrior tanking weapons which have Warrior-friendly mitigation and threat-generation stats. A Paladin tank benefits from a +spell damage weapon -- oddly enough one of the best Paladin tank weapons are the different Gladiator Gavels. Eyonix responds that the amount of spell damage a Paladin tank needs is directly proportional to the raid's DPS capability (in a nutshell, strong DPS needs higher +spell damage) -- which doesn't quite answer the request for more +spell damage tanking weapons, but it was nice to hear from Eyonix, anyway. As a bonus, Eyonix reveals that his Paladin tank is currently raiding SSC and TK with a *gasp* Continuum Blade.With regards to Avenging Wrath, Eyonix doesn't quite address the fact that it's an easily dispellable (leaving Forbearance, to boot!) buff that has little use for Holy Pallies and in PvP (great from screenshots, though!). He does chime in to say, however, that the Blizzard devs "didn't shoot down" the observation that Avenging Wrath currently confers no benefits to Holy Paladins. Without making any promises, Eyonix says, "you never know what the future holds." Of course, Paladins should learn not to expect anything. This is Blizzard, after all. Eyonix cleverly avoids posting a response on a thread that has had seven maxed response iterations -- suspiciously Kalganized. WoW Insider's Dan and Brian both think that Blizzard could communicate better, but any presence from Blizzard is better than no presence at all. Eyonix also posts a sobering thought on his own thread by saying that "All classes are a work in progress. That doesn't mean any class is "unfinished". Our design team will simply never be satisfied with any area the game. Our goal is to make this game the best it can be in every area imaginable." Coming from someone who has more than a few 70s -- and thus knows classes reasonably well -- that's certainly good to know.
L2p Paladin with Eyonix
Earlier today, Eyonix created a rather unique thread on the official WoW Paladin forum. He made it clear that he wasn't asking for feedback to give to the developers on the class, but rather that the questions would come from him as a player of the game. Apparently he made a Paladin alt a couple of weeks ago and is seeking advice regarding the best leveling strategy.Threads like this pop up in the class forums quite commonly. When faced with the grind from level one to seventy, players often turn to the more experienced members of their class for advice on talent builds and leveling strategies. Of course, those players are not also community managers, posting with the hallowed blue text.As you can imagine, the thread is already quite long and only promises to grow longer since Eyonix has mentioned that he'll be keeping it updated through the week with new questions. It's interesting to see a Blizzard employee posting his talent spec and asking typical player questions and there is actually a lot of good advice on playing the class. Head on over to the Paladin forum to check out the thread yourself and L2p Paladin along with Eyonix.
So your guild wants into Beta?
Craig "Grimwell" Dalrymple is the Senior Community Manager at SOE, and handles EverQuest 2 specifically. He's been going through his first Beta process with the Rise of Kunark expansion, and jotted down some notes about the process as he went along. His personal site, Grimwell Online, is playing host to some of his thoughts on what it takes for a Guild to get into a Beta test. It's a great, simple guide on what the development team is looking for from the players, and is easily applicable for any Beta experience.Suggestion #4: Be coherent"This zone sucks! The Designers are idiots!" That is not coherent feedback. We see stuff like this daily, and the part that is honestly frustrating is that the negative feedback has nothing to act upon. Obviously someone is angry, but why are they angry? What specifically do they not like? Even negative feedback can be delivered coherently."I do not like the changes in the zone because the danger factor has been significantly reduced, and the loot is now trivial. All the work my guild put into earning the loot from the boss in the zone is now solo content, and I feel like my work has been devalued."That's useful negative feedback. It points to risk/reward levels and becomes a valid topic of discussion.
LotRO in-game help demands extra login credentials
Reports are coming in on the award-winning Lord of the Rings Online's official forums that players are being prompted to enter their username and password when trying to use the in-game help facility. This thread contains posts from some people worried about security issues, some saying that in-game help has always asked you to login, and others disagreeing with them.It is all cleared up, however, on the second page, when Turbine's Community Manager makes a post confirming that it should not be happening. The quote from CM Patience: "it's definitely borked, and we'll get it fixed as quickly as possible". So if you're worried about entering your login details twice, hopefully there will be a fix going live soon. Just add the name of that annoying gold spammer to your list, and start a voodoo ritual fire the whole thing off when the issue is resolved.
