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The only thing Equifax's new credit app locks is itself
Equifax still appears to have trouble wrapping its head around the concept of trustworthy software following its massive security breach. The company has launched its promised free credit report locking service, Lock & Alert, but there's one overriding problem: at least initially, the mobile app associated with it doesn't appear to work. The New York Times and Ars Technica both report pervasive problems with the app, ranging from the basic login to... you know, locking your credit report. In the NYT's case, the tester gave up after the locking attempt stalled five times in a row.
Equifax to launch a free lifetime credit lock service
Equifax's new chief knows it'll take a lot of effort to make people trust the credit reporting agency again. He started by penning a letter of apology published by The Wall Street Journal, wherein he admitted that the company wasn't able to live up to people's expectations. Equifax was hacked, he wrote -- its website "did not function as it should have," and its "call center couldn't manage the volume of calls" the company received after the security breach was made public. The interim CEO has also revealed that Equifax will launch a new service on January 31st that will give you the power to lock and unlock your credit anytime. Best thing about the offer? It will be free for life to all its customers in the US.
