customer service
Latest
Chromehounds and the Ring of Death
Unfortunate reader Tim has an update on his Chromehounds problem (read part one of his sad tale here):I recently told you guys about chromehounds killing my box. After reading the comments and your reaction, I blew it off as a coincedence. It recently started working again for no reason. As I had already paid for the repair and was awaiting a box to send MS my shiny broken 360, I decided to try and put chromehounds in again. I got through about 30 seconds of the opening cinematic and BLAM! the screen turned into a strange grid and there was a blaring beep. I turned off my xbox, and when I started it again, Lo and behold: the accursed "ring of death" was back.Double coincidence?
Yet another Xbox 360 petition
This one wants Microsoft to extend the warranty. They're also asking people to file complaints with the Better Business Bureau if your box crapped out in 3 months and a day.
Sprint opens, closes data leak on customer service line
It sure feels like Sprint usually just can't buy a break when it comes to quality customer service. This time around, JD Power's sometimes basement-dwellers have been called out for an automated line that was just a little too ready and willing to dish out customer data to anyone who called in. Basically, you'd call the line, enter any Sprint customer's number of your choosing, and promptly be asked to verify the customer's compu-spoken name and home address --among other juicy details -- while calling another number would spit out their bill balance. Understandably, this raised a ruckus in the user community; to their credit, Sprint patched the system rather quickly and issued a statement to that effect -- but not without going into full CYA mode, pointing out that "this process operated well within the bounds of applicable federal and state privacy laws."
New Customer Service Forum
Questions are frequently asked on the official forums that only receive a response saying that it's an issue that needs to be reported to a GM in-game rather than on the forums. Well, now people have a place to ask such questions on the forums, where everyone can see them - the customer service forum. The forum is frequented by Blizzard GMs and is littered with official Blizzard responses. There are already some helpful sticky posts here - one listing solutions to common problems and another displaying this week's most common issues. Technical issues should still posted about in the technical support forum (or the Mac technical support forum) and the bug report forum remains the best place to report specific bugs, but the customer service forum provides a place to discuss in-game issues that are not technical in nature.
