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The Daily Grind: Do sunsetted games owe us refunds?
When Tiny Speck announced last week that Glitch would be shutting down come December 9th, the studio simultaneously did something that few closed MMOs do: It offered complete refunds for past subs. Sure, some companies have offered free game time or bonus cash-shop currency for their other games, but that's usually small consolation. NCsoft grudgingly provided refunds for unused timecards and long-term recurring subs when it set City of Heroes' closure date, but virtually no one provides a complete refund of all the subscription money you ever paid for the game. On Black Friday, it seems as if half the world is out shopping, looking for a good deal and with money on the brain, so today's an appropriate day to ask: Do sunsetted games owe us refunds? And if you were offered one, would you take it? Every morning, the Massively bloggers probe the minds of their readers with deep, thought-provoking questions about that most serious of topics: massively online gaming. We crave your opinions, so grab your caffeinated beverage of choice and chime in on today's Daily Grind!
The Perfect Ten: Holiday shopping for the MMO gamer
With Thanksgiving almost under wraps in the states (Canada got an earlier patch of Thanksgiving because the devs love that country), the starter pistol is about to go off for the busiest shopping season of the year. Black Friday, Cyber Monday, and oh-crap-it's-Christmas-Eve-and-only-a-gas-station-is-open are all shopping experiences ahead on the calendar, but perhaps the most challenging experience is that of buying the perfect gift for an MMO gamer. Sure, you could just phone it in and buy a time card, some cash shop points, a subscription or two, or even a Prima strategy guide if you really hated the person, but a proper MMO gift goes beyond that. For a great gift, you need to put in some effort and actually research the field... or just be lazy and use my following guide. We both know which option you're going to choose. So while you slowly digest that turkey and moan about having to waddle your butt down to Best Buy at 3:00 a.m., why not allow me to help you with a few shopping suggestions? For this list, I wanted to focus on game-specific merchandise that isn't t-shirts, game cards, or CafePress coffee mugs. I mean, this shirt is the bomb and all, but we can do better!
A Mild-Mannered Reporter: The cost of closing City of Heroes
Shuttering a game carries a heavy cost. This seems counterproductive from a math standpoint; after all, you aren't spending money on a game's servers any longer, so how can it be costing you more? But gamers have long if inaccurate memories, and there are a lot of ripple effects that spread slowly outward after the game has gone dark. Some of these costs aren't even obvious when the game closes, and the full effect won't be felt for months. With only a little while left until the end of City of Heroes, I think it's only fair to look at these costs. Obviously, I've discussed some of the unseen costs already, but all of those have been looking at the cost of losing City of Heroes for the players and the developers. Today, I want to see what it actually offers NCsoft because there's a long list of things that are getting burned away by this closure, and I'm having trouble pointing to any given element as actually being a benefit for the company in the long run.
A Mild-Mannered Reporter: The passion for City of Heroes
Chronicling the last months of City of Heroes has been a strange ride. A sad one, certainly, and that's part of it, but it's also just been strange in certain ways, such as how every single column on the subject -- and I do mean every single one -- has garnered at least one person acting shocked that this column would continue to cover the game on the way to its shutdown instead of just throwing in the towel back in October or something. I really don't get that, considering that this column has been running for nearly three years without interruption, even when I had to send the text off to someone else because I was out of power due to a hurricane. There's no way I'm not going the last few feet. But I think some of it comes down to not understanding what about the game makes some of the players so passionate about the city. Passion is a lot of things, none of them logical. It's not possible to just point to items on a list and say, "I'm passionate because of that." But I can try to outline what's made the game so special beyond just its length of operation, and I'll do the best I can with today's column.
MMO Blender: Larry's anti-power-creep MMO
On Tuesday, I suggested ways to get rid of power creep in MMOs. You know power creep: the constant treadmill of stats that keep getting better and strong but ultimately start to feel like more of a grind? It's very annoying to long-term players, and I'd imagine that it's frustrating to game designers because it's time and talent wasted when game content is no longer useful to anyone. In my quest to find the ultimate MMO, I have searched for game elements that reduce the amount of power creep but still come together to support a themepark game. Let's be honest: Sandbox games might suffer power creep, but because most sandboxes are skill-based, that power creep is not as prevalent or can easily be mitigated by tweaking classes. But themeparks are linear by design, and to remain fun, they have to retain part of that linear quality. Progression and continually racking up numbers and achievements is enjoyable to a large number of MMO players, otherwise it would be games like Ultima Online and Star Wars Galaxies dominating the market, not World of Warcraft. Believe it or not, there are online games that have done a tremendous job of trying to defeat power creep, but unfortunately, they do not exist as one game... until now in my Anti-Power-Creep MMO!
A Mild-Mannered Reporter: The story of City of Heroes that wasn't
I started playing City of Heroes for one reason and one reason alone: I love superheroes. Yes, the game entranced me afterward, and there were a lot of things to like aside from the superhero aspect, but I came first and foremost expecting a game of superheroes. And while I've occasionally taken issue with the way the game tries to model superheroes, that doesn't extend to the game's lore in the slightest. Lore is an important part of what makes superheroes work, after all. That sense of a bigger world, that sequence of big events that rewrite the world as a whole every so often, the cadence of enemies rising and falling. There's a certain feel to superhero universes, one that City of Heroes had to replicate without shamelessly copying another world -- and the team at Paragon Studios succeeded in doing just that. Unfortunately, we're never going to see all of the revelations in the game that could have stretched on for many more years, but the recent lore AMA answered a lot of lingering questions about the game's universe and backstory. So as we enter our final month, yeah, I'd like to look at that.
The Daily Grind: Which underground area do you like the most?
I'm far too prone to claustrophobia in real life to attempt any sort of spelunking (plus I saw The Descent, which solidified that feeling), but I'm the opposite in MMOs. I love exploring underground regions in games, whether they be little hidey-holes for Hobbits or grand cities that never see the sunlight. As of late, I've come to greatly appreciate the wide variety of caves and caverns in Guild Wars 2, all of which manage to be interesting without feeling restrictive or overly rock-themed. It feels like we've come a long way from some MMOs' ideas of underground usage (I'm looking at you, City of Heroes, and your oh-so-bland caves). Obviously, the topic du jour is MMO underground areas and which ones you like the most. Lay it on us where the sun doesn't shine, OK? Every morning, the Massively bloggers probe the minds of their readers with deep, thought-provoking questions about that most serious of topics: massively online gaming. We crave your opinions, so grab your caffeinated beverage of choice and chime in on today's Daily Grind!
The Game Archaeologist: A City of Heroes memorial, part 2
Following the last column's memorial for players' City of Heroes characters, I received an email from Cryptic's Al Rivera. He wanted to share his own memories from the game, here are a few choice quotes from that email: "I was there from the beginning when Cryptic was just 23 people working in a busted office and I was the only system designer. I made the player powers, archetypes and critters while the game was at Cryptic. The game has evolved tremendously since it left Cryptic... I was very sad to see CoH sold off, and now I am again saddened to see this wonderful piece of game history come to an end. "What was most rewarding was to see all those players log into Atlas Park. To see so many people just so happy with what we made was something impossible to put into words. Thank you, City of Heroes, for all the fond memories. And a special thank you to all the heroes that made me laugh and made me proud. You will be missed." Let's wrap up this memorial series by visiting the remainder of player-submitted superheroes and their stories.
MMO Blender: Eliot's rock odyssey
I'm upset with bards in MMOs. Don't get me wrong, I like the fact that they exist. But every single game that features bards uses them wrong. The bard is always a back-line character, someone who sits in the back and heals people through gently strumming on a lute. And that depresses me, because I want to see some bards that actually rock. I want to see some music used offensively. I want to have the option of making my bard kill things through careful use of sweet riffs. You can say it sounds ridiculous, but tell me that it's somehow more ridiculous than having a bard heal you via magical singing and I will call you a liar. So let's go for it. Let's dedicate an entire MMO to bards who aren't about muzak and nurturing new age songs, but bards that are going to defeat things through the unmitigated power of rock. My only regret is that this is a week too late for Rocktober.
A Mild-Mannered Reporter: A tale of two shutdowns starring City of Heroes
It's been about a year since Star Wars Galaxies was shut down, and for a lot of people that wound is still fresh. For a sadly vocal minority, that wound is so fresh as to provoke a lot of groundless vitriol toward any available target -- but that's not the point. The point is that what happened to that game is happening again, to City of Heroes, and the players are just as powerless to stop it. Except that it's not the same thing, not really. There are different reasons behind the closure of City of Heroes, different protests, and different player organizing taking place. The result is a scenario that's both a clear parallel to an earlier tragedy and its own unique blend of awful circumstances at the same time. When we first heard the announcement, fellow City of Heroes player and former Star Wars Galaxies player Brianna Royce asked me if I felt the same way about CoH as I had about SWG. As we talked about it, though, it became clear that there were certain parallels being drawn that just didn't work. So I'm going to talk about what happened to both games, starting with the very significant difference between the two games shutting down.
A Mild-Mannered Reporter: Potential new homes after City of Heroes
Despite what many of us might feel, the world is not ending when City of Heroes shuts down. Just our world. But the sun will continue shining, other games will continue running, and most likely your interest in video games will not evaporate. So after an appropriate period of mourning, it's going to be time to think about getting together with another game. The problem, of course, is that nothing else can ever be City of Heroes. Like Benjamin Franklin, nothing can serve as its replacement, merely as its successor. But it's worth examining some of the more reasonable and likely destinations for the community. I'm sure there are more, but the four I've listed seem to be the games that either are or will be hoovering up a large number of the game's former players, games that are close enough to what CoH represents to serve as a reasonable successor. So let's look at our potential new homes and see what they have to offer, both good and bad.
A video to mourn City of Heroes and celebrate the new Paragon Studios project
It's not over until it's over for City of Heroes, but that time is fast approaching. Longtime fan and noted machinima artist Samuraiko decided that the city deserved to go out with an appropriate tribute and has put together a last video memorializing the game's environments and players. If you're a veteran player, you owe it to yourself to sit through the whole video just past the break, although you may get misty-eyed toward the end. But all is not doom and gloom for the fine folks from Paragon Studios, as they've taken it upon themselves to begin a new project, one that will undoubtedly be just as influential in their chosen field. Or possibly not. It's still worth watching after the previous video, at the least to get a smile back on your face. Jump on past the break for both videos, and keep your eyes peeled for more coverage as we approach the City of Heroes shutdown. [Thanks to the folks that sent these in!]
The Game Archaeologist: A City of Heroes memorial, part 1
When I first heard that City of Heroes would be given a hero's farewell, I felt for the players who call that game home. I also was depressed because I spent a fair amount of time in Paragon City myself and have a particular affection for the game. But beyond empathy and misery, I knew that the Game Archeologist had a duty to perform: to preserve the memories of what would soon fade into history. Thus, I put out a call for your City of Heroes characters along with their stories so that I could share them with the world at large. Dozens of readers responded, and for the next couple of weeks, we're going to be looking at the digital face of tragedy and memories. These are the avatars who genuinely meant something to someone, and while they are about to be deleted from the servers forever, I hope that by archiving them here, they'll live on for future generations (read: December 2012 readers) to discover. Let's go meet some of them, shall we?
A Mild-Mannered Reporter: The unseen cost of closing City of Heroes
City of Heroes is leaving a lot of victims with its closure: the employees of an excellent and underrated development team, a group of players with a lot of passion and energy, and an entire world that deserves to keep going. But there are a lot of other costs along with all of those, things what we're losing out on that you might not have even considered at the time. At least, not until some writer on the internet decided to call attention to all of those things. Guilty as charged. Those of us who are adamant fans of the game have been lamenting the loss of the game that is. But one of the reasons I tied every single anniversary post with another post looking forward is that City of Heroes has always been a game that moves in both directions. It's a game where a lot of the fun is tied into what it will be. And while there are some directions I've been critical of, there's a lot about what's coming up that's never going to be realized.
The Soapbox: No game lives forever
The lifespan of a video game is a funny thing. There are some games that have a definite end, yet you'd wish they'd last forever. These games measure life in replayability, run-through length, or multiplayer matches, but they lack permanence and persistence. Still, you can usually dust them off years from now and still have fun with them. MMOs are a different breed, aren't they? They promise the inverse of the solo game, with a world that goes on, content that keeps flooding in, and the illusion that it will last forever. Yet when the switch is turned off, there's no going back. You can't pick it up 10 years from now and give it another go. It's why the news that an MMO is closing up shop comes as such a devastating blow to many of us. As MMOs attempt to emulate the persistence of life, so too do they illustrate the finality of death.
The Perfect Ten: Worst expansion names of all time
When SOE announced that EverQuest's 19th expansion would be titled Rain of Fear, I instantly found myself tripping over the name. I shouldn't have -- it's a few simple words that are first round picks for spelling contests -- but it defied the traditional naming conventions for MMO expansions. Many people I talked to kept wanting to write "reign" instead because "rain" seemed like a deliberate misspelling by some intern in Smedley's empire. Homophones aside, Rain of Fear is hardly the worst expansion title I've ever seen. The industry has had its share of bad names, from the confusing to the downright unpronounceable. Sure, we get used to these titles, and perhaps it's nit-picky to lug them out at such a late point in many of their lifespans, but petty is my middle name. My first name is Tom. And these are 10 poorly named expansions. Deal with it.
A Mild-Mannered Reporter: No hope for CoH, no faltering for us
By now every City of Heroes fan has no doubt seen NCsoft's backhanded dismissal of the entire Save CoH movement. If by some coincidence you hadn't seen it, congratulations! Welcome to Wednesday; here's your bad news. NCsoft has heard us and responded with, "Aw, shucks, we really tried," which is the equivalent of a five-year-old child claiming that he did try to clean his room after three minutes of picking up toys and putting them back down in roughly the same spot. If I sound bitter, it's because I am. But what does this mean for City of Heroes? Is all hope truly lost? Have we lost the fight to save our city? Is there no chance for a reprieve or some shining light in the late night? Well... not much. But this is not actually the change that it's being framed as. This is what we went in knowing, and while it changes the game being played, it doesn't change many of the hard facts. I said in my first column that we were fighting a battle with a slim hope, and the fact that it's now pretty much no hope doesn't change much, nor does it mean we should stop fighting.
Ten things to do in City of Heroes before it's gone
A year ago to the day, I grudgingly, sorrowfully published Ten things to do in Star Wars Galaxies before it's gone. SWG was my favorite MMO of all time, and I was devastated to see it canned for licensing reasons, but I wanted to do it justice, and hey, at least I had my second-favorite MMO to fall back on, right? City of Heroes -- now that was a game that had staying power! Welp, so much for that. As we've been covering for the last month and change, NCsoft is pulling the plug on City of Heroes come the end of November, and the genre is faced with the loss of yet another pioneering and ostensibly profitable MMO long before its time. While there are still soldiers fighting for that slim chance NCsoft might sell the game to a willing investor, the likelihood is that it's game over for Paragon City, at least in its current incarnation. Fight on, I say; don't give up. But make sure you enjoy the game that exists right now, too. Log in. Play. You may never get the chance again. Today, I'll tell you 10 things you should do in City of Heroes... before it's too late.
A Mild-Mannered Reporter: Remembering my time in City of Heroes
Not long after my first column on the City of Heroes shutdown, I received an email that contained several of the testimonials from this full-to-bursting thread on the Save CoH boards. And they're not the only ones out there. There are countless stories about what the game means to people, ranging from the silly to the sublime, stories that can only really accumulate in a game that's run for eight solid years. When it comes to recollections about the game, I'm not Mercedes Lackey or Scott Kurtz or even Eric Burns-White. I'm what the byline says: a mild-mannered reporter. But I'm also a guy with a lot of feelings about the game, one that I've been playing on and off for nearly all of its eight-year run. To be blunt, I've got the microphone and you don't. So I'm going to go ahead and throw my hat into the ring when it comes to remembering City of Heroes, starting with the game that I played at launch for less than two weeks.
NCsoft crushes the hopes of City of Heroes fans
City of Heroes fans have been rallying around the movement to save the game ever since its shutdown was announced. There have been in-game rallies and operations to let the corporate side of NCsoft know just how much the game has meant to the players. Despite all of these efforts, the worst has come to pass. NCsoft has officially responded to the Save CoH movement in the form of a short press release stating that the company has heard player demands but has no plans to reverse its decision regarding the game's shutdown. The statement also claims that NCsoft has attempted to sell the game's code and intellectual property rights but was unable to find a suitable buyer. Despite the best efforts of a truly overwhelming number of fans, it appears that the game's sunset will not be averted. Fan reaction to this news has been understandably bitter regarding the lack of information and sudden shutdown. The game will be holding several events in the remaining weeks leading up to the shutdown on November 30th.
