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WoW Rookie (End of the Semester Edition): Dealing with difficult people
WoW Rookie is brought to our readers to help our newest players get acclimated to the game. Make sure you send a note to WoW Insider if you have suggestions for what new players need to know. I apologize for the late article. Being finals week and all, things get pretty hectic for a lot of us. You will appreciate that I'm writing as my students are busily completing their final exam. As in life sometimes in World of Warcraft we come across unpleasant or stubborn people that challenge us. Whether it's in Guilds, PUGs, or just the environment, at some point someone will get on your nerves. Thanks to the perceived anonymity of the internet, people feel they can be much more brazen and offensive then they ordinarily would. I'm not asking you to let violations slide, but try to be mature about the situation. Let's talk about how to deal with difficult situations.
Racism in arena names
I think there are few things more disturbing in the modern world than ill-conceived notions of racial, religious, and sexual divisions. For some reason parts of humanity continue to believe that just because one group or another looks and/or acts differently, they are bad. One of the reasons I enjoy WoW and just games in general is because it allows us to escape the problems this world gives to us, even if only for a few hours a week.Unfortunately, some people find it necessary to bring their attitudes in game. We've covered some of this before, from border-line inappropriate arena names to sexism in WoW. However while playing an arena game recently fellow writer Amanda Dean came up against a team named "Rosa Parks Stole My Seat," and this name is possibly the most offensive one I've seen. Rosa Parks (for those of you who need a history lesson) refused to go to the back of a bus because of her skin color and continued to sit in the white only section of the bus, despite being told to do otherwise. She represented a key moment in the history of civil rights.There are 65 arena teams with this racist name.When Amanda ran into one of the teams she reported it via a GM ticket.
The Professor: GM's new old engine tech, moon mirrors, the dangers of space war debris
The Professor rounds up a handful of interesting and informative gadget-related science stories from the week and presents them in an easily digestible liquid form. Having trouble keeping your fingers, thumbs, or eyeballs on the pulse of modern science? Do you find yourself in the throes of panic due to misunderstandings in molecular goings-on? Did the latest aircar, split atom, or robotic insectoid go buzzing over your head before you had time to ready a response? Don't worry friends, The Professor is here to help. Though not an actual scientist, professor, or even a college graduate, he can help guide you through the cascading, complicated, and spasmodic visionary vistas of human invention and achievement as smoothly as a hot knife descending into softened butter.
Even the GMs are no strangers to love
I've had my fun with rick rolling before. But Rastley and GM Khadarish took it to a new level when Rastley managed to rick roll a GM, all while getting a few gold spammers taken care of. The original screenshot of this was posted on the Customer Service forums, with various CMs and GMs sounding in. Belfaire even comes on to authenticate the conversation.I really enjoy it when the Blizzard staff interacts with the fan base like this. We've even been lucky enough to get whisked away for some special face time. I think it shows that behind the corporate face they have to put on, they're really just people too – and like a joke now and then. I wouldn't recommend doing this however, since you might catch a GM that doesn't think it's funny – but since it worked in this case, it's golden.Check out after the break for the full screenshots. Pretty funny stuff.
New Season 4 items sneak out on live realms
Yes, that pic above is the priest's robe, direct from Arena season 4 (you can click on it to see a bigger version), and here is the priest's helm from season 4. As the story goes over at World of Raids, a player on EU Arathor accidentally deleted some season 1 items, and a GM then accidentally gave him season 4 items in replacement instead. The items were taken right back (duh), but their IDs were activated on that realm, so anyone with a little item ID knowledge could pull up the stats.For comparison, these have boosts almost all around from the season 3 items, which is pretty much to be expected. And while the Stamina is clearly much higher than anything we've seen at the higher levels, the actual damage doesn't compare much to even the Tier 6 stuff. PvP gear in season 4 is all about staying alive -- we've seen a few other items leak out already, and it's the same deal on those.Which is probably as it should be. We should note, also, that this stuff may not actually be done -- although the fact that it's spawnable on the live realms might mean that Blizzard is ready for season 4. I still don't think we'll see it until after the arena tourney, but who knows?
Return of the Revenge of the Community Policing and Naming Policy Argument: The Addon
You might recall, if you've followed WoW Insider in the past few months, that I've been a relatively strong advocate of the making sure naming and RP server policies are enforced and have felt that if the community's going to be made to it, we should get better tools for the job. While I even got in a very productive conversation with Belfaire about it, I'm not holding my breath on a lot of my proposed tools and reforms seeing the light of day. After all, I work for WoW Insider, not Blizzard itself, and hey, not everyone agrees with me on how this stuff should work. Which is cool. Variety is the spice of life and all. That said, for policy reporting curmudgeons like myself, Wachunga of the Maelstrom server has created a pretty good tool: the NameViolation addon.
OnStar adds new enhancements to turn-by-turn navigation service
If you've been warming to those OnStar assistants when dialing up to get directions, you've now got a couple more reasons to pretend that you're lost. The first enhancement to its existing turn-by-turn service is Destination Download, which essentially enables subscribers with screen-based NAV systems to have routes beamed in without the driver having to pull over and manually enter them. Moving on, we see the official rollout of the long-awaited eNav service, which allows motorists in "turn-by-turn navigation-capable vehicles" to find and save destinations on MapQuest.com; afterwards, the directions can be sent to the car's navigator. Lastly, XM NavTraffic is joining the fray in order to give OnStar users instant notification if there are any delays ahead in their planned route (and the ability to change course). Peep the read link for a video demonstration of the services, and click on through for the full release.
GM cranks up battery tests for plug-in Volt
General Motors doesn't have long before everyone and their cousin expects to see at least a few Volts on the road -- and it knows it. In an attempt to make sure the deadline is met, the firm has battery testing going on 'round the clock in Michigan and Germany that will theoretically simulate a decade of use in just two years. Additionally, it's placing batteries in test Malibus in order to get a feel for real-world results. Still, GM has yet to definitively decide on the final engine or which battery supplier it'll end up working with, but as the eleventh hour grows ever closer, we can only hope that the pieces start to come together.[Via CNET, image courtesy of Reuters]
Nethaera's smack down
Nehthaera today wanted to let a lot of the naysayers out there know a thing or two about their April Fool's jokes and the issues with the servers. She tells us the obvious, more or less: the people who do the April Fool's work are completely separate from the people that do the server and development work.So these elaborate and well done jokes have exactly zero impact on the servers. They don't have anything to do with maintenance, with patch 2.4, or with Wrath of the Lich King (well, unless you actually believe there'll be a bard class). This means they could have done nothing for April Fool's, and things still would have been as difficult as they were yesterday.I want to give Nethaera two thumbs up for her post. I really enjoy it lately when GMs and CMs lay the smack down about issues like this, especially to whiney forum posters.
Massive connection issues in raids tonight [UPDATED]
Based on my experiences, and a slew of other folks posting over at the Blizzard Customer Service Forums, it appears many Tier 6 instances are having issues with stability tonight. Half the raid or more is constantly disconnecting at seemingly random points.Several CMs GMs are looking into the issue – but it is wide spread. This means that it is almost assuredly an issue with the Blizzard servers. Based on testing I've done it is not an issue with addons. After a disconnect, all addons were turned off, and the disconnects still happened.Stay tuned to HKO Insider for the latest. Hopefully they'll hotfix this one right up.Updated 11:00 p.m. EDT: Belfaire posted "We're gathering the appropriate info now. I have no ETA on a resolution, only that it'll be [fixed] ASAP." (April Fool's text removed for readability.)Updated 12:44 a.m. EDT: Belfaire also let us know that Q.A. is working on the problem, though no fix has been announced yet. Seems they are at work on it.Updated 1:00 a.m. EDT: Potential solution from Belfaire: "Please have your entire raid delete or rename your Interface folder and let me know here if you encounter the issue again. [One] group said that they ran without mods, but if what I think's happening is actually happening, even if one person has [an addon], it can affect the raid."
Drysc on Blizzard customer service
We are all rather critical of Blizzard at times. After all, many of us spend an inordinate amount of time in the game; especially the WoW Insider staff on patch days. We expect things to work in a certain type of way, and we expect that when we encounter a problem, things will be solved ASAP.Nothing is wrong with these expectations we have, and indeed we should have them. After all, we want this game to be the best game possible. For many folks it's the only one they'll play. The happiness and smooth sailing in game is principally the responsibility of the customer service department at Blizzard. They're the ones to fix our issues when something goes wrong.Drysc, one of the most visible community managers, made a wonderful post earlier this week on exactly what happens in Blizzard's support services. The full post and response are worth taking a second to read. The bullet points of his posts are as follows:
How a quirk in the game can steal your loot
There is a mechanic in game that we are all aware of, and one that exists for a good reason: when we attack a mob, we get the mob's loot. That's the mechanic. If you're solo grinding mobs out in Shadowmoon Valley for some Primal Fire, you want to be sure you're the only one that can get the loot. The same goes for groups – if you're grouping and killing Murmur in Shadow Labs, you want to be sure that everyone is going to get his pretty blues.But what if the mechanics of the boss fight dictate that you won't hit the boss? In fact, what if successfully killing the boss means that you have to stand on the opposite end of the playing field the whole time? You don't hit the boss, you don't get the loot – but you've done everything right. In this, the game mechanic does not represent fair play, nor does it encourage success. In fact, the mechanics are a complete contradiction of each other.I've recently encountered this problem, and it's a real pain. Read on after the break for what happened, and what can be done to solve it. It's rather long, but this is a serious problem that Blizzard needs to fix, and all the facts need to be laid out completely and in a way that is full of thruthiness.
Belfaire on community policing and GM subjectivity
As you may recall, a few days ago, I wrote a little Dear Blizzard letter on the subject of enforcing the RP and Naming Policy. Of course, Once one writes a letter to someone, it is a good idea to deliver it, and thus I delivered it, or at least the issues therein, over on the Customer Service Forum. I was lucky enough to have Belfaire, who you may remember from his post explaining Blizzard's stance on multi-boxing, answer some of my questions and concerns. I also got some pretty well thought out feedback from a couple other people browsing the forums, including some roleplayers who disagreed with some of my points, so I think the threads worth a read in itself, and I'll comment a bit more on what Belfaire said after the break, now that I've had time to digest it a bit.
Dear Blizzard: Am I your police officer?
Dear Blizzard, First of all, I really do have to thank you for changing the name of that guy called Longjohnson. Yeah, He sent us this pretty long rant about how it was unfair his name was changed, but honestly, it was a pretty clear violation of the naming policy against inappropriate references to bodily parts or functions (Sorry Jason, I'm only siding with you to a point here. Your character's name needed to be changed). That said, I'll give him this: It is pretty annoying that he was able to then proceed to the Armory and find 19 characters named Longjohnson and 60 characters named Bigjohnson. If a name is impermissible because of being profane or inappropriate on one server, it should count on them all, right? Every server has the same set of naming rules, except for RP servers, which have the extra "appropriate for an RP server" qualifier, so this shouldn't be a problem. Mike has actually observed that enforcement tends to be a bit lax in the past regarding both the naming policy and RP server policy, but I figured it was worth bringing up again.
The Daily Grind: Who's got the best support team?
We like to think we'll never need help. That everything will run smoothly, your account won't get stolen out from under you, that you won't be the subject of routine griefing. Hope springs eternal, but there are whole fleets of people just waiting to help you when you need assistance. However, that doesn't always mean that you'll get it, or that it will be the kind of help you were expecting.With that in mind, then, I know that most of our readers are multi-mmo -- you've all got experience with many different games and companies. When the fewmets hit the fan, who's there for you? Which game has the best player support? Which has the worst?
The Daily Grind: Would truly unique items help or hurt an MMO?
Let's indulge in a little thought experiment. Let's say that your favorite MMO has enabled the salvage of an entirely unique, singularly powerful weapon/item. And by 'unique', I don't mean 'Legendary', I mean 'only one person per server may have this thing'. It binds on pick-up for 24 hours, then disappears from your inventory, to become available for the next person to find it.Let's say that for those 24 hours, the wielder of this object is untouchable. Would such an item help or hurt your favorite MMO? Sure, it's an unbalancer, but it's also a goad. If it can only be found, then everyone gets an equal chance for it, no favorites. And who wouldn't want to be GM (or the combat equivalent) for a day? Of course, we know what passions uber items can arouse in the hardcore, but what do you think? Good or bad idea?
Blizzard says bring it on! (aka TTR mayhem take 2)
Drysc has issued a challenge to the World of Warcraft community to meet Blizzard teams out on the Tournament Test Realm and compete in the 2v2, 3v3, and 5v5 Arena brackets. This follows a relatively successful worldwide brawl over the TTR last Sunday, where WoW Insider fielded a team of its own, although most of the time was spent waiting for the realm to get back online. Blizzard reached record numbers for the TTR tournament, prompting hardware upgrades which will be put to the test on Wednesday, between 5:00pm and 8:00pm PDT. Blizzard employees will make special appearances on the TTR near the vendors and Arena promoters, easily spotted as they will be the only characters with Guild tags -- <Blizzard Entertainment> for their Horde team and <Blizzard> for their Alliance team. If you can't spot the Guild tag, you still probably won't have trouble finding them and their gigantic mounts. Drysc says he expects problems to crop up -- it is a stress test, after all -- but that Blizzard is ready to resolve any issues that might arise.If you haven't gotten onto the TTR, now's a good time to download the PTR client and make your own pimped out Level 70 characters. The more players log on to the TTR during the tournament, the better Blizzard will be able to test their new build and hardware. Plus, it's always good to see what crazy antics Blizzard employees will be up to.
Gold sellers hold account hostage
We all deal with them. Their annoying spam, their flooding of the general channels. Those gold sellers deserve the kiss of death. Wouldn't it be nice if their industry just went and slept with the fishes?In a tactic that even Don Corleone himself would be angry at, gold sellers have sunken to a new low. John M. wrote in to tell us the tale of a fellow guild mate who fell under the gaze of a gold seller who took his account hostage, demanding payment from his guild. Sit back, open up a new window with this Godfather music, and read on after the break. I'm gonna make you an offer you can't refuse.
Hacked and robbed blind, one guild's cautionary tale
Our Guild had been going downhill for a while now. At the beginning of the year, key officers and members, cornerstones of our raiding team, quit the game for one reason or another. Some of our members got hacked, just like WoW Insider's Amanda Dean. This took the wind out from under our sails, despite great success in Serpentshrine Cavern and Tempest Keep. As 2007 closed, I envisioned us taking down Vashj and Kael within the first quarter of 2008. I was stoked. There were good times when we'd take down two new bosses a week. Of course, Murphy's Law happens. While key team members quit the game, others took extended (sometimes unannounced) leaves of absence, and with diminishing raid attendance and obviously performance, other members looked elsewhere for better raiding opportunities. And when it rains, it pours.A little over a week ago our Guild bank was robbed. It was cleaned out -- so empty I could almost imagine the sound of flies buzzing about -- well, okay, it wasn't that empty. On the third tab, the robber was kind enough to leave us ten stacks of Roasted Clefthooves. At first it struck me as odd because we had fixed our Guild permissions somewhat after our GM left the game to take a shot at a relationship and play with his Nintendo Wii. In what order exactly, I can't be sure. He passed the mantle off to one officer who passed it to another officer who later passed it on to me. So for a while, I was GM of a Guild that wasn't quite doing anything but waiting on people to come back to the game. So imagine my shock (more like anesthetized indifference, to be honest) when I was going to deposit items into the Guild bank only to find that it had nothing. Well, nothing but those clefthooves.
Automotive X-Prize challenge ignored by major carmakers
Sure, you'd think that major automakers would want to get in on the Automotive X-Prize challenge, a contest seeking to help create the first 100 MPG car, if only just to show off their engineering prowess and interest in future technologies. Of course, you'd be wrong. Not a single, big commercial carmaker has thrown its hat in the ring, and X-Prize organizer Donald Foley has a theory: fear of losing the game to a small start-up. Obviously, all the major players have an excuse when it comes to their lack of participation; Ford is busy with its EcoBoost program, GM is working with Carnegie Mellon University on similar technology. Unfortunately, the loser here is the consumer, who'd get another push towards more fuel efficient vehicles, resulting in less money spent at the increasingly pricey pump. It looks like another sign that the innovation which used to come from monolithic corporations is now emanating from the little guy. Can the Linux Car be far off?
