guild-management
Latest
Officers' Quarters: Verge of collapse
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook, available this spring from No Starch Press. If ever there were a time for guild-leader or raid-leader burnout to set in, we are living in it. We are at the end of perhaps the most challenging six months of raiding content in WoW's history -- not in terms of its difficulty, but in its sheer potential for drama and member loss. First we had the half-hearted tier that consisted entirely of Trial of the Crusader, a one-room raid that took all of an hour to clear, and Onyxia, a well-loved but well-worn raid boss that was also a quick, and often boring, clear. Keeping raiders motivated during what felt like an endless four months wasn't easy. Many raid leaders were pulling out their hair trying to fill slots. For the most serious guilds, ToC was an absolute nightmare. Not because the content was itself difficult, but because of the rewards offered for clearing the zone without a single wipe, or even a single player death. Some very good players cracked under this kind of pressure. In a situation where one person's mistake -- not to mention disconnects, lag, or other external factors -- can quickly cause a death or a wipe and cost the entire raid access to loot, offering these achievements seemed to me like Blizzard was going out of their way to cause drama. Icecrown Citadel was supposed to be our savior, but instead it brought new and unanticipated problems.
Officers' Quarters: PvPvRaid
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. I have to admit that I was surprised when I read this week's e-mail. This is an issue that has never really come up in my guild. We have players who only PvP, and we have players who do both PvP and raiding. I can't ever recall a time when someone who PvP's and raids has chosen PvP over raiding. After all, you can PvP anytime, while raiding is a limited, scheduled activity. Let's take a look: Dear Wise and Veteran Scott, I need your assistance with an issue that I see will soon hurt the guild I am in. I am the Raid Leader/Officer of a casual raiding guild and we recruited some people (some DPS and a Healer) that at first we would raid with and it would work great but, when Season 8 of arena hit, we couldn't get them to answer us in guild chat regardless of the topic.
Officers' Quarters: Super PUG showdown
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. These days, even smaller guilds want to -- and can! -- run 25-player raids through guild alliances and PUGs. ToC was easily puggable, particularly since it was a short, simple run that could be completed in about 90 minutes or less for most groups. ICC is proving to be more difficult. And, of course, it's far longer and more intricate than ToC. Even so, the early bosses can all be mastered by a competent PUG. This week's e-mail deals with an extremely successful and long-standing PUG whose leader suddenly wants to change the way it works. Hi Scott, Some real life friends and I are a part of what I think of as a "Super PUG." We're in a group of about 30 people spread among six guilds who raid together every week. Raiding only once a week for four hours maximum, our PUG downs bosses that real guilds sometimes never see. If we were a guild, we would be one of the top 5 horde guilds on our server. Most of our success can be attributed to our main tank and raid leader. He's extremely patient and very effective at getting the group organized and rolling. He's the one who collected the names of the best players he pugged with and got us all together. We all have a lot of respect and gratitude for him and for the opportunities that he's given the group as a whole. He's also the leader of the biggest guild in the raid at about half the members. Lately he has been making noise about wanting all of the raiders to join his guild. The reasons why aren't really clear to us, but for some reason he feels it's important. Cataclysm maybe? He's always tried to recruit us, but lately he's started getting... aggressive.
Officers' Quarters: Multiple personalities
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. Sharing accounts is an issue that I've talked about in the past (and I'm sure, in some people's opinions, beaten to death). Previously I've covered a few different situations. First there was a general question about the issue, which I answered back in 2007. Then there was an officer who shared his account with his girlfriend (which is still a terrible idea in my opinion). Finally, a guild leader's account was banned because he bought it from another player, and his guild's progression subsequently skidded to a halt. As if those examples weren't enough to convince you that account sharing can cause a lot of problems, here's another one: Recently, my fellow guild officers and I decided to kick a member from our guild, which also caused three other members to leave. The person who we initially kicked from the guild had asked our guild leader for a BoE Epic item in the "Ask an Officer" tab of the bank. Our guild leader responded by saying he'd ask the officers about it before handing the axe out. Not less than an hour later he asked another guild member to take it out of the guild bank for him. Being a good guild member, they asked the guild leader if it was okay. It was instantly perceived as being an attempt to ninja the item from the bank by trying to avoid the guild leader.
Officers' Quarters: How to fill slots
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. This week's e-mail is straight and to the point: Dear Mr. Andrews: In your latest Officer's Quarters article you mention filling raid slots by seniority is not a good system. What is a good system for filling raid slots? What would you recommend? Michael Great question, Michael! When you have too many raiders, it's supposed to be easy to put together a raid, right? It's often harder than it seems, and you can really stir up drama by making ill-considered choices. Let's examine the various systems for filling raid slots.
Officers' Quarters: The fourth tank's lament
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. It's no secret that tanks are generally in short supply. Blizzard has admitted as much and even designed the Death Knight class specifically to entice more people to taking up the tanking role. They've gone away from fights like the notorious, original implementation of the Four Horsemen encounter that required 8 fully geared tanks and given us more fights like Rotface that only require 2. But for a 25-player raid, you generally need 3. So what about those fourth tanks? They find themselves riding the pine: Dear Scott, I have been playing WoW for just under four months and have worked my butt off to make my Warrior the best tank that I possibly can. I get numerous compliments about my ability and pride myself on being liked by all. I have joined one of the top raiding guilds on my server, but I am finding problems getting selected for raids. Currently we raid 3 nights a week, and on average, we have 35-40 people showing up EVERY raid night. Obviously, you cannot take 40 people into ICC25 and therein lies the problem. The current state of raids encourages guilds to take 3 tanks at most, and at times, the third tank is running in an offspec, most likely dps. I am one of five tanks in the guild, and the newest of the bunch. All gear is about equal. The other four get selected for raids on a nightly basis based on seniority. I have remained diligent and have shown up for raids every night without fail, only to be told there is no need for me tonight.
Officers' Quarters: Ultimatum
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. I see this happen all too often when Blizzard releases a new tier of raiding: People get terribly impatient with loot. They want the new loot, and they want it now. They somehow forget that, eventually, if they keep attending raids, they'll get everything they want and then some. This week showcases a prime example of this, but also a set of loot rules that perhaps aren't working very well. Dear Scott, I'm in a relatively small horde guild consisting of about 15 core members. One of my best real life friends is in the guild, and they've all been together since WoW classic. I came on the scene in march, and have been very active ever since. I help put together raids, all that jazz. We've been progressing quite well through ICC 10 (what blizzard will allow us to currently at least). The other night, we downed Marrowgar, and Citadel Enforcer's Claymore drops. I was currently using Tyrannical Beheader from POS, and rolled a 61. A fellow pally rolled a 79. He was using Orca Hunter's Harpoon from HOR. I was the Master Looter. After much begging and pleading, I looted the sword to the pally.
Officers' Quarters: Courtesy counts
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. The community of WoW is not best known for its courtesy. The bar for what constitutes civil behavior has been set pretty low. We as officers don't expect much from random people, but we'd like to think our members and counterparts are better than the average player. That's why it's always so disappointing when we discover we are wrong. Dear Scott, I have been an officer in my guild for quite a while but one thing I am noticing more and more is the lack of courtesy between members. I along with several of the other officers and members think of our guild as a family and it kind of cuts us when we have members leave without any word, explanation, or a simple "goodbye". Just today we had a member (we will call him Bob for simplicity) just up and leave without any word and one of the officers made a hasty remark in the trade channel. Probably 4 hours later Bob gets on an alt still in the guild and starts smarting off which gets others responding likewise (including officers) so much so that I have to step in and stop it.
Officers' Quarters: Oil and water
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. Is it possible to turn a roleplaying guild into a casual raiding guild? Can the two groups mingle in the same community, or is it like mixing oil and water? This week, one guild leader has tried to do just that. Read on to find out how it has worked so far! Hey Scott, My boyfriend, and I recently made a guild. He's more into the RP aspect of the game, and mainly focuses on recruiting RPers. Most of these individuals are nice people, but are usually under level 40, and don't play or care enough to do anything serious end game when they get there. I was set on making it more of a raiding guild. Nothing too hardcore, but enough progression to be able to down most bosses in current raids. Before it was all put into practice it seemed like a good idea.
Officers' Quarters: How to persuade your guild leader
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. Every so often I write a post purely for my own convenience, and this is one of them. I get a lot of e-mails week to week all asking the same question: How can I try to change my guild leader's mind? The topics can vary greatly, from loot systems to promotions to guild bank rules to the level of roleplaying the guild enforces. I want to point all those people in one direction. Now that this column is live, I'll be able to send them here, as a starting point, and offer to answer any follow-up questions they might have. So without further ado, here is, from my point of view as a guild leader, the best way to persuade yours. 1. Spend time thinking about why he or she instituted the rule or the policy. Try to put yourself in your guild leader's place and imagine what motivated him or her to do things that way. Is it a matter of convenience or fairness? Is it meant to quell drama? You'll have a much better chance to get your guild leader's attention if you can begin your argument with a statement showing that you understand why they made the original decision. The first thing your GL is going to assume is that you don't understand why, so if you can get past that point, you'll be in better shape to persuade! 2. Spend time thinking about the consequences of changing the policy. Notice that you have taken no action yet. This is intentional. Many players approach me with knee-jerk reactions to a guild situation they don't like. They try to talk me out of it before even thinking too deeply about why that policy is in place or what would happen if it were changed.
Officers' Quarters: LF guild leader PST
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. Some guild leaders think we are irreplaceable, but few of us actually are. Who will carry on the Torch of the Damned if we can't fulfill our duties? I know exactly who would if I ever had to stop playing. But some guild leaders aren't that lucky. Caasi is one of them. She wrote me this week to ask what she should do. Erro thar. I've been playing WoW since 2006 and started my own guild in July 2007 and, at times when RL does not allow enough time, I have handed the guild over to a friend. As it stands there is currently two 2ic's and various raid and class leaders. It has generally gone smoothly, starting off as a leveling guild and then moving on to (very) casual raiding. We didn't get to do much of TBC raiding due to most members leveling slowly and only starting to play the game in TBC. We are up to TotC standards but have encountered a raid and guild breaking issue. When the Australian DST changes kicked over our raiding teams were pretty much split. This has meant that raiding stopped for around 6 weeks causing quite a few of our main raiding team to leave. During that time I took over main guild leadership to try and kick people back into gear. Things were working well enough until I realised that I had over committed myself both IRL and in game. I was fast heading to "SCREW THIS GAME AND YOUR STUPID BLOODY ATTITUDES" before I realised that something needed to be done.
Officers' Quarters: Policy and practice
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. With the release of Icecrown Citadel in Patch 3.3 on Tuesday, it seemed like a good time to talk about loot policy. Everyone's going to be drooling over the upgrades in there, especially some of the unique items like Deathbringer's Will, and loot assignments may become heated affairs. This week's e-mail highlights an issue that could come up in your guild -- and why you should think twice before you let it happen. (FYI, to explain why he's talking about Ulduar loot, the e-mail was sent to me in October, and I responded to it then.) I am an officer in a guild where our loot rules until recently seemed fair to me but now I am not so sure. I have been raiding with my guild for almost a year as part of the first team and the way our loot rules work is main spec then off spec NEED rolls, if no one needs, it gets D/E. You get 1 epic and 1 tier per run unless there is no one else who can use the item or every 1 that qualifies for the item has already won something in which case you get to roll again. This system has always seemed fair to me even though I don't always win the item I want. In fact I haven't won a single upgrade since July. Where as other team members seem to keep getting better and better geared and I am getting left behind. There is a DK in our team who has out-rolled me 4 times for weapon upgrades. His weapon keeps getting better and better and mine just stays where it is.
Officers' Quarters: The ethics of loot selling
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. A few weeks ago I wrote a column about husband/wife guild leaders who were using the old double-roll scam in a new way now that loot doesn't bind to a character for two hours. I also mentioned in that column the new trend in raids, particularly PUG raids, of offering gold for an item that someone else has fairly won. This week I received an e-mail from a player feeling guilt for selling an item. I'd like to address his situation first. Then I'll talk about what you as an officer should consider when this situation arises in your guild. Dear Scott, I wasn't entirely sure who to ask for this, and seeing as how the Officer's Quarters column you write seems to be the most "Dear Abby" esque that I can find, well, I figured you might be able to help me out. With the recent implementation of being able to give "mislooted" items to other qualified members of a raid upon a bosses completion, there has obviously been a lot of abuse to this new change. Abuse which, until very recently, I had been abhorrently against. However, I was put into such a situation recently, and well, suffice it to say, I am a bumbling hypocrite.
Officers' Quarters: Casual raiding 2009
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. I feel like it's been a while since I wrote a column about casual raiding. I posted a four-part guide to making it work back in April 2008. Since then, I've pointed most people who write me about this topic in that direction without writing a full column on their questions. A lot has changed in WoW since then! It feels like the right time to revisit the topic. First, here is this week's e-mail: Scott, First, let me thank you for publishing such a wonderful column. I read it religiously and find the topics and information extremely helpful. I am writing to you with a problem in the hopes you may have some advice. Let me start from the beginning to give you a more clear picture. Pre-Wrath Currahee had a solid core group of players and we were progressing forward with heroics and beginning to enter Kara. About this time the guild began to crumble as the core players left for raiding guilds that were progressing into further content. Wrath comes out and most of our core players are gone, those that remained leave within a few months after Wrath is released. This summer, the guild leader handed over the reigns to me and left the guild to focus on school as he was returning to college. There was a drop in membership as he left (from about 100 to around 50), though the ranks have held pretty steady, increasing by a few players under my leadership. Today I am facing unrest in the guild as folks are unhappy that there is "never anyone online". I do my best to recruit, I have posted on the official forums, setup an account on WoWHeadhunter, I have joined forces with a small guild <Punisher> on my server to run ToC 5-Man on a near nightly basis. As we typically only have 4 members online, we usually have to find our 5th. If they are any good, I ask if they are interested in joining Currahee (no new recruits from this method yet).
Officers' Quarters: Cross-server LFG and you
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. With Patch 3.3, the new LFG interface will certainly reshape PUGs as we know (and loathe) them. This week, one reader wants to know how the new system might affect guilds. Hi there Scott, As we all know, patch 3.3 will bring many great things. As a guild leader, one of the new features makes me happy but also slightly worries me: the new LFG system. Of course, it's a big boon to everyone and will greatly increase the chance of success of pugs (particularly the lower level dungeons), but it also takes away that what I liked about pugs: meeting new players from your own server.
Officers' Quarters: Does class matter?
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. Hello, fellow officers! This week I received an interesting question in my mailbox. It's not something I've really thought about before, but I think it's worthy of discussion. Here it is: Hi Scott, I had e-mailed you a couple months ago with a question. I don't remember what it was (lol), but you answered it and it helped me out a bit. I wanted to return the favor by giving you an idea for a column. I've always thought about what role a guild leader, like myself, should be playing, in relation to class, in a guild. Most Guild Leaders I know are Tanks, as am I. I just thought it would be a cool column for you to do. Ghostey <Struggle of the Common>
Officers' Quarters: Patch 3.3 -- An officer's perspective
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. Much as I've done with Patch 3.2 and other major patches in the past, I'd like to examine what 3.3 will mean for officers. All major patches require some forethought and adjustment, and this one just happens to be a doozy! Icecrown Citadel The ultimate raid of this expansion, Icecrown Citadel is poised to be one of the most exciting raids that Blizzard has ever released. As such, I can virtually guarantee you'll have long-lost players coming out of the woodwork to get back into the raiding scene for a chance to face off with the Lich King. Make sure you review your guild's policies for inviting players to raids to make sure that slots will be awarded in a way that's as fair as possible while still giving your raid a solid chance at success. One debate that's sure to rage among officers and raid leaders this time around is whether to extend lockouts until you beat the zone and unlock the hard mode toggle or to reset the instance each week to farm the early bosses. I'm still not sure how my guild is going to handle this. It will certainly depend on how quickly we can clear those first bosses and which bosses present more of a roadblock. If we're clearing quickly, we'll probably keep going until we hit a boss we can't beat. Then we'll reset and farm up more loot and Frost Badges.
Officers' Quarters: More loot-rolling shenanigans
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. Last week, I addressed a situation where a married couple who leads a guild were using the old double-rolling scam to get extra loot for each other. Normally I don't like to address the same topic two weeks in a row, but based on some of the comments from that post and the following e-mail that I received, some people still don't get why this is a problem. So here we go again! I read your article and while I understand it I disagree in principle. Myself (holy priest) and one of our other guild officers(Lock) routinely run in pugs for 25 Naxx, we have on several occasions rolled for gear that neither of us need. Why? Long story short, we do not need the gear but we also try to make sure than one of our less geared guildies in cloth is along for the ride, and now that we can trade the stuff to them we can use three rolls per item to help them gear up faster. We are not selling the stuff to them merely giving it to them so they can gear up faster. If I do not need gear from the raid and niether does the lock, there is a reason we are there, I don't have a problem with it and would not have any problem with anyone else doing the same thing, in fact I would commend them on the efforts on their behalf to help their guildmates. The only time I have an issue with loot distribution is when it is a straight ninja job, player looses a roll and still gets an item or there is no roll at all and Lootmaster gives it to someone anyhow.
Officers' Quarters: Partners in crime
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. Patch 3.2 brought a welcome change for both raid leaders and game masters: BOP loot no longer binds to a character immediately. We now have a convenient two-hour window to make sure the item goes to the right player. It's a change that saves both time and hassle, and I applaud it. However, now that items aren't bound as soon as they're looted, I've noticed some shenanigans going on in my guild's partially pugged 25-player ToC runs. Sometimes, when a player wins an item with a roll, a few people who really want that item have been offering the winner gold in exchange for trading the still-unbound item to them. I've made it clear that we're not running a GDKP raid and that I don't want to hear about any such transactions. It's a slippery slope. Pretty soon you'll have everyone who's eligible for an item rolling on it whether they want it or not, solely in hopes of banking a tidy profit. It seems this two-hour window has also brought back a classic cheat. Click through to read about it in this week's e-mail!
We have a Tabard: New kid in town
Looking for a guild? Well, you can join ours! We have a tabard and everything! Check back for Amanda Dean talking about guilds and guild leadership in We Have a Tabard. So you've got goals for your guild, and you've been working very hard toward recruiting new members. One of your next big challenges is keeping them around. Turn over is a plague among beginning and middle-tier guilds. Sure, guild dynamics like raid rules and bank privileges play into who stays and who goes from your guild, but it is more important to help make someone feel a part of the team. Think about your own experiences in joining guilds. Have you ever been in one where nobody seemed to talk to you, except to ask if you could make them a flask? What about the guild that shifts their raid times, and doesn't make it clear to all members. WoW is a social world and new guildies are subject to the same anomic forces that someone might feel during their first few weeks at a new job. First things first. Let your new guildies in on your expectations. It's helpful to have guild policies posted permanently on a website so that they can quickly learn what to do and what not to do. Be firm, fair and consistent with enforcing these rules for new guildies as well as established guild members. For example, loot systems can be daunting at first. Have a clear explanation and be prepared to answer questions. You may consider appointing an established member to helping your rookies learn the ropes.
