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How to make your podcast stand out from the crowd
You have all the gear and a great idea. Now what? Four industry experts weigh in with their pro tips on how to turn your podcast into a career.
Trump administration freezes grants and contracts at the EPA (updated)
Donald Trump's administration has frozen all grants and contract operations at the Environmental Protection Agency, ProPublica reports. The freeze could disrupt critical, ongoing projects such as toxic cleanups and water quality testing, and it may impact the EPA's budget allocations. The EPA currently has $6.4 billion worth of federal contracts, which it uses to organize clean-up and testing services across the country. It's unclear how long the freeze will be in place or whether it will impact only new grants.
The extremes of technology customer service: how common sense and empathy create unmatched loyalty
Allow me to explain how two discussions started off in very similar ways, and ended... shall we say, differently. This is me, attempting to muster any sort of pleasantness in my voice at some ungodly hour of the morning on a Google Voice connection from Dubai back to the US: "Hey! I'm having to cut a trip short due to an emergency back home. I actually purchased a trip protection plan when I checked out online -- would it be possible to provide a refund for this flight now that I need to cancel it?" From here, I was told that this was too vague. That I would need medical proof of an injury or illness, and that if it were a pre-existing condition -- something like reoccurring cancer -- that simply wouldn't do. Oh, and if it's a home emergency, you'll need proof from your home insurance company that your abode is "uninhabitable." "So... I'm basically hosed here? This trip protection plan doesn't really protect very much, does it?" "... Do you want to file the claim?" "No. That's okay. Thanks for your time." It doesn't have to be this way.
