Repairs
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Apple trademarks 'Express Lane' and 'VoicePass'
Apple has filed two new trademarks right before the holidays this week. VoicePass is the first one -- it's filed in the category of "construction and repair services," so it likely has to do with supporting broken devices. MacNN says that the VoicePass service is used when calling in to customer support -- certain customers in the US and Canada can have a support number recognized automatically by the phone systerm, avoiding having to identify themselves every time they call. So this likely isn't a new service or implementation -- Apple is likely just filing to cover a little-known service it already runs. Same deal with Express Lane, another trademark filed by Apple this week. Express Lane is Apple's streamlined product repair system, and the company has filed for a trademark on the name involving "web based support and diagnostic services by using resources and tools for computer software and computer hardware provided on-line and over telecommunications networks." Again -- this is a service that Apple already runs, but the company is laying claim to the names in these areas, just in case.
Apple changes policy on liquid damage to iPods
According to a memo acquired by The Boy Genius Report (BGR), Apple has altered its policy on treating iPods with water damage. Under the new guidelines, service personnel will be required to do two things. First, confirm that the device's internal Liquid Contact Indicators (LCIs) had been activated. Second, the tech must positively identify secondary evidence of water damage. Previously, they were only required to confirm the LCI activation. BGR wonders if Apple has begun to mistrust the LCIs, and therefore ordered the search for secondary confirmation. Last year, a number of users complained of damage suffered while using the iPhone during a workout. Yes, the iPhone plays music and has that spiffy Nike + app, but if you're going to hit the gym, we suggest picking up a US$49 dollar -- and significantly more liquid-resistant -- iPod shuffle. [Via iPodNN]
AppleCare has paid for itself
My iMac is about three years old. I know this because my AppleCare is expiring on November 7th, and it extends the included one-year warranty by two years to give a total of three years of coverage. In short, I'm glad I've had it and wouldn't consider owning a Mac without it. In the last three years, I have had a hard drive replaced (December 2008), a logic board replaced (March 2010), and am currently scheduled to have a second hard drive replacement (late October 2010). I'm not particularly hard on my computers. They've all been plugged into UPS units (I've had good success with APC) and treated well and fairly. Perhaps I'm just unlucky. Whatever the reason, choosing AppleCare is a simple matter of numbers: given the number of Macs that Apple sells, if even a fraction of 1% have issues over the course of three years, that's going to be a significant number. Others will tell you they've owned several Macs, without AppleCare. This is the same lot who never purchase "extended warranties," which they consider "scams." To them I say that AppleCare is an exception, especially since Macs are increasingly difficult or impossible to get into. Still others will say that Apple ought to include 3 years' worth of protection with every Mac they sell. Perhaps, but the world as it exists is often disappointing compared to the world as we wish it existed. Read on for some suggestions for getting the most out of AppleCare.
Vindictus gives characters a moment around the campfire
The focus that Nexon has pushed with Vindictus has been one of non-stop, no-holds-barred action. While that's not a bad thing in any sense, it does lead one to wonder if there will be anything but the non-stop slaughter to deal with. As it turns out, there will be a feature in the game not just allowing players a brief rest, but actually encouraging one -- the campfire. Long known as a place where adventurers can congregate and rest, campfires can be built mid-dungeon and provide not just a chance to stop and chat, but also offer vital services. Obtained from an NPC early in the game, campfire kits and books allow players to put a campfire together, giving them small buffs that increase the longer they sit by the fire. The fire improves attack, defense, and health regeneration, with greater bonuses coming the longer you enjoy its warming presence. It also offers a more subtle benefit to players by allowing the repair of any damaged items. Although you can only assemble one per dungeon and gain no protection while sitting at the fire, it seems that Vindictus has built in a mechanic to encourage the party to sit down and chat for a minute or two before resuming the charnel-house slaughter. %Gallery-104223%
Apple replaces 5K nano batteries in Japan
Back in 2008, reports of fires that were caused by overheating batteries in first generation iPod nanos caught the attention of Japan's Ministry of Economy, Trade and Industry (MEI). In turn, MEI ordered Apple to replace defective units. Apple conceded and launched a replacement program in August of 2010. Since then, according to the Mainichi Daily News, Apple has replaced over 5,000 batteries. The MEI reported that Apple replaced 5,527 batteries in August, up from 232 in July and 62 in June. The jump is attributed to changes Apple made to the program's Web page, which made it easier for customers to find pertinent information. Apple has stated that the defective batteries overheat only in "very rare cases," but it has not revealed how many of the targeted units -- first generation iPod nanos sold in Japan between September 2005 and September 2006 -- have been sold. The new iPod nano looks super, but I've always been partial to the design of the original model. It felt like a big Andes Mint. And for the record, mine never got too hot. [Via AppleInsider]
Swap a Macbook's glossy display for matte
Users have a love/hate relationship with Apple's glossy displays. Namely, they either love them or they hate them. I haven't used one myself, as I'll be hanging on to my original MacBook Pro until it ceases to work.Until now, shoppers could get either a glossy or matte display with the 15" MacBook Pro, but not the 13" model. TechRestore has stepped in to do the "repair." For $200, they'll remove your 13" MacBook or MacBook Pro's glossy display and slap a matte screen in its place. The work comes with a 1-year warranty and TechRestore says they'll have your precious back to you within 24 hours of receipt. Note that this requires a trade-in of your existing screen; you won't get it back.If you have this service done, please let us know how it goes. Enjoy your glare-free computing!For comparison, RadTech sells an anti-glare film that can be applied over a glossy display. They're available for the 13in MacBook/Pro (unibody), the 15in MacBook Pro (unibody), the 17in MacBook Pro (unibody) and various iMacs. You can get the full list here. The films start at $19.95US each.[Via Cult Of Mac]
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BlizzCon 2009 Insider Trader: Cataclysmic professions
Insider Trader is your inside line on making, selling, buying and using player-made products.Over the course of several BlizzCon panels, we've been treated to a preview of how professions will be changing in Cataclysm, the next expansion pack. Pass through the break to learn all about: The new title and level cap. Revamped skill gains. Archaeology, the new profession! Reforging, a new dimension to crafting professions. Hints about the future of Engineering, Fishing, and Gathering. Information about things we wanted to see, but won't.
Microsoft ends Xbox 360 RROD "coffin" program, still paying for shipping
Getting an Xbox 360 RROD was never any fun, but at least getting it fixed was easy, since a quick phone call would get you a pre-paid "coffin" in which to send the broken console back for repairs. Not anymore -- although Redmond will still pay for return shipping, the company's beancounters have decided to axe the expense of sending custom packaging out to people who need repairs, meaning anyone who gets an RROD will need to pack things themselves. Not the end of the world, but we share Joystiq's take: just send it however you can, since MS is fixing it anyway, and then save the return carton in case something else goes wrong -- knowing the 360, it very well might.
The high cost of rez sickness
Lotonero got his thread locked because he posted it in the wrong forum, but he makes an interesting point: rez sickness costs are higher than ever. Death costs are already pretty high -- when you're dressed in greens and blues it's not much of a problem, but get yourself down to red on some high-level epics, and see if you don't wince when you hit up the repair vendor to pay the piper. But rez sickness costs are even worse -- they affect durability on all of your items, even those you're not wearing, and so when a dual-specced healer or tank with two or even three sets of gear goes rez-sick, the amount they have to pay goes through the roof.Now, you might think what I thought: if you're carrying around that much epic gear, then a) why are you dying, and b) why are you rezzing from a spirit healer? But Wryxian, right before sending Lotonero packing to the suggestions thread, throws in his own two cents: "Maybe not." Maybe Blizzard might consider it -- dual specs wasn't around when they originally thought up the cost of rez sickness, and maybe since many players are carrying around two sets of gear now, it's due for another look. I didn't think the Hearthstone cooldown needed a nerf either, but we got that anyway.So maybe it's something for Blizzard to think about. My guess is that most players will not think it's worth the change -- gold is flowing so freely nowadays and the death penalty is so cheap (back in the EQ days, we used to lose XP or even levels) that it's not a big deal, especially when you choose to go rez sick. But it's true that this is one of the game's oldest mechanics, so maybe it's time to take a critical look.
Guitar Hero World Tour fan makes repair guide
When our fake plastic instruments kick the bucket, we toss them out the window onto a steadily increasing pile on the West Lawn. After that, we call the company responsible for said peripherals and start negotiating just how high the review score of its next game needs to be for it to ship us a brand-spanking new set. (The packing material? $100 bills.)But if you're in the general populace rather than a key influencer, you may have use of the thorough Guitar Hero World Tour repair guide. In an interview with Ars Technica, the guide's author, Josh Straub, said that he believed instrument failure was almost guaranteed with high use, so even if you haven't had problems, you might want to make a bookmark for yourself. You know, just in case.
Preparing for Wrath Day 2: The dying wallet
Off a question on professions we recently took in Ask A Beta Tester, it occurred to me that it would probably be helpful to provide players with a few ballpark figures on budgetary expectations for Northrend. Blizzard's been pretty frank about its desire to reduce ingame inflation, so it's reasonable to expect a number of compelling demands made on your e-wallet (especially if legions of grasping guild leaders worldwide get their wish and start taxing the living hell out of you). Bottom line? You're going to bleed gold out of your ears unless you exercise some financial restraint. But...whatever. Screaming over the ingame cost of everything keeps me from looking at my real-life stock portfolio. I need a drink.PROFESSIONS: Your first few minutes on the continent, no matter where you land, are going to be pretty expensive if you train up your tradeskills immediately. Polar22 in the AABT comments provided an extremely helpful link to WarcraftEcon confirming that each major and minor trade skill, with the exception of First Aid, will cost 35g to level to Grand Master. First Aid is more expensive at 50g. So, assuming you train your two major tradeskills in addition to Fishing, Cooking, and First Aid, count on being out 190g in addition to whatever it will cost you to train new recipes. WarcraftEcon estimates the total damage for an average player will clock in around 400-500g for these initial recipes and the Grand Master skill-up. That sounds broadly accurate from my experience in the beta, so plan on toting 500g along if you want all of your professions trained up immediately. The bleed begins!
You break it, you bought it
Larisa over at The Pink Pigtail Inn mused on an interesting question the other day: Should you pay for the wipes you cause? Her feeling is not only that you shouldn't, but that the mere fact of offering to pay is offensive to her, like offering hush-money or a bribe. Instead, she says, apologize quickly and confess what you did so that others can learn from your mistakes.I agree with the idea of the mistake-maker apologizing and confessing immediately. This technique also works in real life situations. (I wish it was heeded more often in politics, too.) Further, I vigorously disapprove of ham-fisted reactions from over-zealous raid leaders or guild leaders. Overreacting by /gkicking people (as one of the commenters related) in normal guilds is completely ridiculous. (If you joined a guild who wants to make world's firsts or server-firsts, then you know what you're getting into.) If you are the raid leader then you need to take responsibility for the team you put on the floor. In life, work, politics, and gaming, the buck stops with leadership. Leaders need to pick the right team and remind people who they know are not as experienced or strong in the particular raid situation about tactics, strategy, and common mistakes. Or else they need to chill the heck out. In fact, from a certain point of view, it's not the person who caused the wipe who should pay repair bills: it's the raid leader.Other commenters on Larisa's post offered different payment plan ideas. One suggested a tax on all the loot acquired in the raid. Another suggested that before the raid even begins, raiders should pay an ante to participate, thereby socializing the costs of what might happen. Of course, there is the ever-popular solution of letting the guild pay for repairs afterwards, too. But as another commenter pointed out, repair bills and buff flasks for a 25-man raid can run a guild nearly 400G per run. My feeling is that as long as everyone goes into the raid knowing those taxes are being imposed, it sounds like a fine idea. Or, realizing that mistakes are going to be made, even by the most experienced and savvy players, we could all act like we realize that raising gold is as much a part of the game as raiding, questing, or grinding, and suck up our own repair bills, regardless of who caused the wipe.[Via The Pink Pigtail Inn]
Buying your way through raid content
There's a new game in town, and Artirius of the Aerie Peak server has noticed it, and admittedly, so have I. With attunements gone, it is now possible for any level 70 to go in and see tier 5 and 6 content whenever they want. Of course, they don't generally have a prayer of actually downing bosses unless they have 20-24 well geared people to help them out. That's where gold comes in. With a few thousand gold, you can buy your way into a tier 6 group that doesn't need the tier 6 armor and go along for the ride. A few hours later, you come out on the other end with Illidan dead and a few shiny new drops, even if you've never set foot in Karazhan. It's not just people trying to buy these slots in the trade channel either. As Artirius observes, many raid groups are actively soliciting for buyers for their raid slots. On my own server, one Horde group is trading tier 6 runs for large quantities of certain herbs, promising that all but a few select drops will go to the people who buy their slots with stacks of Netherbloom and Ghost Mushrooms. So what's causing this?
Need to repair a broken power switch?
For the majority of us, repairing a broken DS Lite (which is a fairly rare thing, unless you happen to be friends with G4 or something) is accomplished through doing nothing more than picking up the phone and calling Nintendo. But, some are more brave than us, taking the responsibility of maintaining the integrity of their precious handheld upon themselves.Enter flickr user shalf, who has a daughter that broke the power switch on her pink DS Lite. Like a good dad, he isn't going to make her wait for the time it takes to ship the handheld to Nintendo and get it back repaired, he's done it himself! And, thankfully, he's taken tons of pictures and placed them on his flickr page for all to see. Hopefully, some of you out there thinking about taking apart your DS Lite can learn a thing or two from his efforts. This isn't the first time we've featured other folks repairing their handhelds. You can check out how to replace a screen here, as well as how to take apart the whole thing here. Heck, you can even make your own Rumble Pak! Some people love the DS so much, they even try to turn other handhelds into one.
Breakfast Topic: How does a raiding guild avoid the fate of Death and Taxes?
So it's been a day or so since we first heard that Death and Taxes was disbanding, and since then, DnT member Xi- has posted a somewhat lengthy explanation as to why. In the end, the biggest reason Xi- gave is pride. Many people, he says, just stopped thinking about the raid and the guild as a whole, and were more focused on their own advancement and their own needs, and became impatient when a boss did not fall easily. When it was time to progress, many of them, even officers, would disappear and stop supporting them. He also does get in a few Risen style digs about how none of the BC content was half as good as Naxxramas up until Sunwell Plateau, but he did manage to sound a lot more classy than Risen did. But the point about pride, about guild members who disappear for a while and expect to pick back up where they left off when they return, and about people who never show up for progress kills, or show up and complain if the boss doesn't fall after one or two tries, that rings true with me, as I am sure it rings true with a lot of current and former MMO raiders, whether from WoW or other games.
Curing mudflation before it starts
For many players, the mysteries of a virtual economy are best left as that -- a mystery. The numbers, the abundance of terminology, it all conspires to create an environment where players generally don't want to know why the economy works, they just know that they'd rather it did than it didn't. Is that really too much to ask?Steve Williams of Living Worlds proposes some potential solutions for curbing mudflation -- that seemingly unstoppable inflation that occurs at the endgame when players accrue large amounts of currency and the once high price of rare goods comes tumbling down. He proposes that it's actually possible to limit the amount of currency available in the economy by allowing players to use alternative currencies like vendor trash to barter for basic services like armor repairs. It makes sense, since repairs and vendor trash generally exist in limitless supply and don't actually need to be a part of the economy proper. This is only Part One of Williams' proposed system, so we'll have to check back again soon for his full set of ideas.
Backwards compatible PS3's in Europe have long waits for replacement
Here's a wake-up call for all you early PS3 adopters: months of waiting to replace a broken backwards-compatible unit. At least, in Europe for one guy. Member "oo Kosma oo" over at the NeoGAF forums posted a story about his busted 60GB PS3. He sent it in for repairs a month and a half ago, called up Sony, and got this message: "Sorry we don't have any stock of the 60GB left and we don't know when a shipment will arrive to replace your unit. Call back in 2/4 weeks for an update." Uh-oh. All we can say is: take good care of your backwards-compatible units, guys and gals. Keep them well-ventilated, buy something to clean them with (compressed air should suffice), and as tempting and harmless as it may sound, don't leave it on all the time. You never know what will set off an error or damage something. We wouldn't want you to have to wait around 3 months to even know when you'll get a new PS3. That's torture.
Paying your dues with guild taxes
Now that guild banks are incoming to the game, what's missing from our little virtual economy system? Taxes! That's what Noplat suggests, anyway-- he says that now that guilds have a place to store up their own central banks, the next step is to require payments from guild members for various guild running costs.I'm not quite sure I agree-- most guilds don't require anything like this. The biggest costs I can think of simply involve raiding repairs, and not only is not every member of every guild involved with raiding, but repair costs aren't that big a deal anyway, especially with daily quests throwing out money for just a few minutes' work. There may be costs coming in the game (guild housing would obviously require a lot of money, and we still haven't been told how siege weapons might work in guild battlegrounds-- will we have to buy those?), but at this point, we don't really need guild taxes or membership fees.The closest thing my guild ever did to a membership tax is that they ask everyone to pay a few g to any engineer that drops a repair bot during a raid (to cover those costs), but considering how the new instances are set up, I haven't seen a repair bot need to be dropped for a long time anyway. Does your guild need enough money to require membership fees or taxes? And if so, for what? Potions?
DS Daily: Reliability
Sure, the DS is known to have its problems -- like hinge cracks and shoulder buttons that sudden give up the ghost -- but how does your handheld stack up to your other electronics? We know many DS owners who are on their second (or third) PS2, and we don't even need to start comparing numbers when it comes to the infamous 360 red ring of death (because we can't count that high). Not every system has its problems, however, and even those that are common don't strike everyone. Some people just get lucky.What we want to know, however, is how reliable is your DS -- and your other Nintendo products -- when compared to those other systems? More reliable, worse, or about the same? Have you had any experience with Nintendo's customer service? If so, how was that?
HTC opens 'HTC Care' customer service center in Taiwan
While AT&T went and hired an extra 2,000 or so customer care representatives in preparation for the iPhone launch and Sprint gave its CSRs a rest by nixing some 1,200 customers, HTC is hoping that a new support facility in Taipei will boost awareness and trust in the brand. Reportedly, the center will provide customers in Taiwan with a comprehensive range of services including "personalized consultations on new and existing HTC products, warranty repairs, and other valuable after-sales support." Notably, the HTC Care facility promises "speedy turn-around times" for all items sent in for repair, and unlike Apple's $29 rental fee, HTC customers can look forward to a free loaner should their handset fall ill. Click on through for more snapshots of the sparklin' facility.
