warranty
Latest
Apple hit with class-action antitrust lawsuit over bricked iPhones
Apple has obviously made some enemies over this whole iPhone firmware situation, and clearly not everyone wants to follow the straight-and-narrow when it comes to the company's factory-limited and locked device. Now, at least one California resident named Timothy Smith has decided to bring the fight to the Cupertino monolith's doorstep -- and he showed up with lawyers. According to papers filed last week, the angry iPhone owner is suing Apple in hopes of barring the company from selling locked phones, and forcing the Mac-maker to provide warranty service for customers even if they've bricked their phones via third-party software -- though there seems to be no definitive evidence that Apple's update is the source of the brickings. The suit claims that, "Apple forced plaintiff and the class members to pay substantially more for the iPhone and cell phone service than they would have paid in a competitive marketplace either for the iPhone or for AT&T's cell phone service," and that the company, "Acted in defiance and without sufficient consideration of consumers' rights to unlock their iPhones because it knew that the probable result of its update would be to render unlocked iPhones inoperable." The lawyers in the case have set up a website where owners can join in on the suit -- so if you're feeling slighted, maybe they can help.
Apple not looking to 'proactively disable' unlocked iPhones
Shortly after Apple released a brief statement yesterday regarding iPhone modifications and their impacts on warranties, the firm's senior vice president of worldwide product marketing has stepped up to clarify a few issues. In a recent interview, Phil Schiller was quoted as saying that the upcoming software update "has nothing to do with proactively disabling a phone that is unlocked or hacked." Furthermore, he added that it was "unfortunate that some programs have caused damage to the iPhone software," but he noted that "Apple could not be responsible for... those consequences." All in all, it doesn't sound like Apple is changing its stance, but it seems safe to say that Cupertino won't be listening to any crying should subsequent updates render your hacked iPhone useless.[Via AppleInsider]
Apple finally weighs in on iPhone hacks, unlocking
Merely three days after hearing of one user's run-in with Apple over his unlocked iPhone, the company has released an official statement warning users that "unauthorized iPhone unlocking programs" could cause "irreparable damage to the iPhone's software." Furthermore, the firm stated that these apps could result in the handset becoming "permanently inoperable when a future Apple-supplied iPhone software update is installed" -- you know, like the one coming "later this week" that includes the iTunes WiFi Music Store. As if that wasn't bad enough, the release also notes that "unauthorized modifications to the iPhone's software" violates the iPhone software license agreement and "voids the warranty." Ouch.[Via MacNN]
Apple voiding warranties, blacklisting hacked iPhones?
We don't foresee Apple chasing folks down that have modified their iPhone or anything, but at least one case has proven that you may want to return your handset to stock before attempting to have it serviced. According to a recent report, a handset running "some third-party apps" and operating on T-Mobile was flat out rejected when it entered an Apple store for service. More specifically, the employee reportedly said that "the warranty was voided," and added that the mobile was "blacklisted" against future service or return. 'Course, the owner did manage to coerce the Apple store manager to allow a return (albeit with a 10-percent restocking fee added on), but we'd highly recommend reverting your iPhone to AT&T mode before begging for service just in case.[Via Digg, image courtesy of HamptonRoads]
Xbox 360s get new warranty seal stickers
Several European gamers who just received their Xbox 360s back from the repair center are reporting that Microsoft has done away with the bland and featureless silver Microsoft warranty stickers and have ushered in the new prettified and secure version you see above. They're like a cross between a Windows certificate of authenticity sticker and some sort of foreign geek currency. Awesome job Microsoft, that's one sexy and officially official looking sticker!Side-note: We are aware that this sticker news doesn't affect the majority of the 360 gaming population, but there are a select few out there who are in the black market business of Xbox 360 warranty sticker production who need to know this stuff. So, this blog post is for you guys. We are forever appreciative of the long hours you put into creating nearly flawless counterfeit Xbox 360 warranty stickers. Your work touches so many lives, keep it up.
Is it legal to unlock your iPhone?
Just in case you missed it, Engadget did a nice little analysis of whether it's legal to unlock your iPhone or not-- a more and more pertinent question as we get closer and closer to having unlocking solutions become available. In short, it is legal... mostly.The main questions of legality lie around an exception to the DMCA, which allows you to unlock your cell phone "for the sole purpose of lawfully connecting to a wireless telephone communication network." Under that law and that exception, it's perfectly legal to use an iPhone on T-mobile, Verizon, or any other provider that you can get it to work with. Things really only get prickly when you start selling those unlocked phones, or somehow profit off of selling unlocked phones. Then, Apple and AT&T start to have a case against you for honing in on their business.Oh, and the other fun part is that the DMCA exemption that gives you an out on this one actually expires in November of 2009. So if nothing is done on that front, unlocking phones will be illegal within a few years. Still, Engadget makes the same conclusion that I would-- unlocking your iPhone for personal use on another network very likely won't bring AT&T's legal goons to your doors. It likely will void your warranty, and while some unlocks brag that they'll stay after updates, a future update may undo the unlock.
Bach sold additional $3 million before 360 warranty extension
It was reported last month that Robbie Bach, current head of Microsoft's Entertainment and Devices unit (which contains both the Xbox and Zune), sold millions in stock during the months leading up to the July announcement that the Xbox 360 warranty had been extended to three years. It was initially reported that Bach sold $6.2 million in stock between May 2nd and the July announcement. Announced today by Dow Jones (via CNN), it looks like Bach actually sold an additional $3 million that went unreported due to "an administrative error."Microsoft still maintains that the stock transactions, including the recently uncovered $3 million, were in no way related to the warranty announcement. Furthermore, a Microsoft spokesperson claims that the company has "followed the procedures required of late-filers and is now in full compliance." It's worth noting that Microsoft's stock value saw little change after the warranty announcement -- which incurred a loss of over $1 billion to the company -- so Microsoft's claims about Bach's transactions still hold water for the moment.[Via Joystiq]
Bach sold even more stock before warranty announcement
Last month it was discovered that Robbie Bach, the head of Microsoft's Entertainment and Devices Unit (which includes Xbox), sold $6.2 million in company stock in the months leading up to the warranty extension announcement -- turns out, it was even more than originally reported. Bach actually sold another $3 million more in stock, which weren't filed with the Securities and Exchange Commission. Microsoft says that the extra few million weren't filed "as the result of an administrative error."Microsoft is still sticking by their story that the stock sales by Bach were purely coincidental in regards to the warranty announcement. Given that the stock price barely took a hit, one could see that as possible. Then again, Martha Stewart went to jail for issues surrounding insider dealing, even though the stock she sold eventually rebounded. Who knows what the truth is, all we want to know is what did Bach spend the $10 million on -- a PS3 or two?[Via GamePolitics]
Microsoft launches US Xbox 360 service website
Amidst all of this not-exactly-forthright price cutting going on with the Xbox 360, it looks like Microsoft has finally launched a more organized method of detailing and tracking the process of sending your faulty US-based Xbox 360 back in for repair. Reportedly, the new web portal allows American console owners to register their machine, attach a Windows Live ID, schedule a repair, and track the status of said mending. Additionally, users who register will supposedly receive a five dollar credit towards out-of-warranty repair service should they need it, but considering that the warranty was just extended to three full years, you should be covered for a good while yet.[Via Xbox 360 Fanboy]
Vizio modifies shipping rules in warranty
Vizio may be known for its ultra-low cost LCD TVs and plasmas, but it's not surprising to find that the firm's warranty terms are less than attractive. Interestingly, a recent article has found that Vizio has actually tweaked its warranty so that shipping a faulty set back to the company becomes Vizio's responsibility rather than the users if the display in question is 42-inches or larger. Of course, this process isn't necessary if Vizio can repair the television on-site, but for units less than 42-inches, shipping it back for "a replacement" could cost the customer "hundreds of dollars." Granted, it's not shocking that mailing a heavy, unwieldy object is pricey, but you may want to think twice about snagging that under-42-inch Vizio if you've got a paranoid bone in your body. Check out the read link for the full details of the change.
iPhone returns from service with 'official iPhone tool'
Call us crazy, but it certainly appears that Apple's unofficially official iPhone tool has ripped off MacGyver's lifeline. According to an iPhone user that sent his handset in for warranty service, it arrived back with this here piece of equipment, complete with Apple's famed display label and plastic bag. Heck, if having a malfunctioning iPhone is the only way to snag one of these bad boys, we're definitely crossing our fingers for an excuse to send ours in.[Thanks, Matthew V.]
Xbox loses $1.9 billion, failures at fault
Microsoft has unveiled its financial numbers for its fiscal year 2007 (which ended June 30), and the Xbox division has posted a loss of $1.9 billion dollars. Just to give a bigger sense of impact, that's 1,900,000,000. $1.2 billion of Microsoft's loss occurred in the fourth quarter and is mainly attributable to the recent warranty extension (which includes retroactive repair refunds). Microsoft claims that the loss was offset to a certain extent by declining manufacturing costs. Keeping this cost declination in mind -- and that the warranty costs to Microsoft seem to be covered now -- GameDaily reports that fiscal 2008 could be the year that Xbox finally sees a profit, as Robbie Bach predicted earlier this year. A killer lineup of games this holiday -- lead by Halo 3 -- combined with a possible price drop, could very well push Xbox into the black for the first time. As for the rest of the numbers, Microsoft shipped 6.6 million Xbox 360s in fiscal 2007, ramping their installed base up to 11.6 million (just short of the goal of 12 million set by MS). PC and Xbox game sales increased by %19 percent, up to $650 million.
iPhone battery a ticking time bomb?
No, not exploding batteries. I'm talking about 12-18 months from now, when thousands upon thousands of iPhone batteries, completely sealed from consumers, will begin to lose their juice. Sheldon Liber, on our sister site Blogging Stocks, suggests that in about a year, Apple is going to be dealing with a lot of unhappy campers who will have to surrender their iPhones for a bit while a new battery is transplanted into their tiny tech wonders.Of course, we now have warranty info, which means you really shouldn't worry until next July, right? Something Sheldon misses is the fact that, for another $30 or so, they'll give you a loaner. That should put a stop to the whining-- mostly. It will certainly ease the sting of a 3-day turnaround. But when you can get a replacement BlackBerry battery for less than $10 in many cases, once again users may complain about the "Apple tax."
Microsoft hit with another class-action suit over scratched 360 discs
Reports of Xbox 360 consoles scratching discs have have been widespread for several months now, leading the EU to launch an official investigation into the matter -- and Americans to deal with it Uncle Sam style: by filing lawsuits. Mirroring the Florida suit filed earlier this month, two California plaintiffs have filed a class-action suit against Microsoft, alleging the negligent design of the 360 causes damage to game discs and asking for damages in the neighborhood of $5M. Based on how widespread this issue seems to be and the legs it's had, expect to see some speedy settlements involving a lot of tedious paperwork for affected consumers and a lot of green for the plaintiff's lawyers.Disclaimer: Although the author of this post is an attorney, it is not meant to be legal advice or analysis and should not be construed as such.[Via Joystiq]
Bach sold millions in Microsoft stock in months before warranty announcement
MarketWatch is reporting that Robbie Bach, head of Microsoft's entertainment and devices unit (which includes the Xbox 360), sold $6.2 million in company stock between May 2 and last week's announcement that the company would extend the warranty on the system for certain failures to three years. Bach's sales came after eight months of selling no company stock.Bach himself did not comment on the story, but a Microsoft spokesperson insisted that the stock sale and the warranty were completely unrelated, saying "[He] continues to hold a significant stake in Microsoft and remains confident in the long-term success of the company." In the two months before the announcement, two Microsoft employees sold more stock than Bach: General counsel Brad Smith, who said he used the money he made to purchase more Microsoft stock, and Bill Gates.One analyst, who said that bad timing for insider trading is often by chance, said he believed that Bach should be given the benefit of the doubt in this case, especially considering that the announcement barely moved Microsoft stock. We'll have more on this story as it develops.
HTC opens 'HTC Care' customer service center in Taiwan
While AT&T went and hired an extra 2,000 or so customer care representatives in preparation for the iPhone launch and Sprint gave its CSRs a rest by nixing some 1,200 customers, HTC is hoping that a new support facility in Taipei will boost awareness and trust in the brand. Reportedly, the center will provide customers in Taiwan with a comprehensive range of services including "personalized consultations on new and existing HTC products, warranty repairs, and other valuable after-sales support." Notably, the HTC Care facility promises "speedy turn-around times" for all items sent in for repair, and unlike Apple's $29 rental fee, HTC customers can look forward to a free loaner should their handset fall ill. Click on through for more snapshots of the sparklin' facility.
First Xbox 360 class-action suit filed
Like carrion to a corpse, so begins the influx of litigious Xbox owners wielding class-action lawsuits against the Redmond giant. Recently a case has been filed in Fort Lauderdale, Florida, alleging that the Xbox 360 caused scratching damage to discs during "reasonable, foreseeable, normal and intended use", and while this is the first case we've seen since the company addressed the Xbox 360's other problems, it's certainly not the first of its kind. So how much is all this disc damage worth? About $5 million, according to the claim, which makes explicit reference to the warranty extension as well as the infamous Dutch TV report on the scratching problem, and offers damning testimony from users who were unable to play their lacerated copies of Madden NFL '07. It seems unlikely that Microsoft can hold its ground on this, judging by the recent events concerning the system's build quality -- but only the country's richest lawyers know for sure.
AppleCare for iPhone details unearthed
Don't worry, you're not the only paranoid one out there who has yet to grace his / her iPhone screen without squeaky clean fingertips, and thankfully for those who have been losing sleep over how they'd protect their recent purchase, Apple has the answer. As with most other Apple hardware, an AppleCare Protection Plan will indeed be made available for the iPhone, and "will extend the hardware repair coverage to up to two years from the original purchase date." Per usual, the plan must be procured sometime within the first year of ownership, but unique to this one is the "service phone" available for those who've sent their mobile in for repair. This theoretical loaner will run users $29 while their device is being mended, and Apple spells out all the details surrounding data transfers in a handy FAQ. Strangely enough, no definitive price has been announced just yet, but the plan will be available for purchase sometime this month.[Via TUAW]
MS fails to meet 12 million mark
Microsoft announced at the beginning of this year that it had reduced its shipment goal for the fiscal year to 12 million units, down from 13-15 million units. Speaking to gamesindustry.biz about the new 360 warranty, Peter Moore has confirmed that Microsoft has missed the target of 12 million units. The company has sold roughly 11.6 million units, missing its goal by 400,000 units. Despite this, Moore states that Microsoft feels "really good" about the state of the Xbox. In particular, he emphasizes Microsoft's holiday lineup, and notes that it will be featured heavily at E3 next week.
Peter Moore chats about failures, new warranty
Speaking to Joystiq in a conference call, Peter Moore addressed some of the implications brought on by the recent Xbox 360 warranty extension. Among the topics discussed was Microsoft's speed at reacting to the situation. While it seems like complaints have been mounting for ages, Moore notes that time was needed to "gather data and weigh the financial implications" as well as identifying the hardware problems themselves. Before you ask, no, Moore did not reveal what those problems were, nor did he reveal Xbox 360 failure percentages. According to Moore, Microsoft has "no intention" of doing such a thing, as they see "no value" in doing so. Moore also discusses the apparent disappearance of Xbox 360 Elites and why the warranty extension applies only to the Red Ring of Death and not Xbox 360s with disc scratching problems. Head over to Joystiq for the full report.
